When do they/don't they require the return
04-05-06 | 09:35 PM
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When do they/don't they require the return
disclaimer: I am not gaming the system and strongly discourage that type of behaviour.
I've had many CH accounts. Every three or four accounts, I'll receive a DVD that looks like a monkey packed it. By that I mean, when I inspect it under bright light, rather than seeing that shiny, pristine surface I see scratches, dirt, glue and possibly stuff that came out of the packer's nose. (sorry for the image)
Usually I try to clean it up, and that at times works. The rest of the time, I call CH and tell them I received a damaged disk. If it's a single title (19.95 or 21.95) they almost always tell me to throw it away and they'll send me a new one.
If it's a set (even as low as $20.26), they ship me a new one, put a charge on my account and tell me to return the damaged one. While that works for many, I've found it to be a real barrier to cycling another account. By having an outstanding balance on the account they will NOT approve another account. Their accounting of returns is awful, and it usually takes a phone call to the right CSR after several weeks for them to clear the charge and close the account. In these cases, I've found it better to work directly with the disk manufacturer. It's usually the same routine (ship them the damaged disk, they'll send a replacement), but it keeps CH out of the picture.
Here (finally) is my question. What have others experienced with more expensive single titles ($22.95, $24.95, etc.)? I just received the latest Harry Potter SE which has a CH price of around $25. The movie disk is fine, but the special features disk is quite scratched. I'll live with it unless I can get a replacement without having my next account held hostage.
I've had many CH accounts. Every three or four accounts, I'll receive a DVD that looks like a monkey packed it. By that I mean, when I inspect it under bright light, rather than seeing that shiny, pristine surface I see scratches, dirt, glue and possibly stuff that came out of the packer's nose. (sorry for the image)
Usually I try to clean it up, and that at times works. The rest of the time, I call CH and tell them I received a damaged disk. If it's a single title (19.95 or 21.95) they almost always tell me to throw it away and they'll send me a new one.
If it's a set (even as low as $20.26), they ship me a new one, put a charge on my account and tell me to return the damaged one. While that works for many, I've found it to be a real barrier to cycling another account. By having an outstanding balance on the account they will NOT approve another account. Their accounting of returns is awful, and it usually takes a phone call to the right CSR after several weeks for them to clear the charge and close the account. In these cases, I've found it better to work directly with the disk manufacturer. It's usually the same routine (ship them the damaged disk, they'll send a replacement), but it keeps CH out of the picture.
Here (finally) is my question. What have others experienced with more expensive single titles ($22.95, $24.95, etc.)? I just received the latest Harry Potter SE which has a CH price of around $25. The movie disk is fine, but the special features disk is quite scratched. I'll live with it unless I can get a replacement without having my next account held hostage.
