AndyRichter

We need to restart the CSR thread for good and bad CSR's.

Also, how the hell do you even reach one now? The old FAQ is very outdated and I can't even get through.

lizard

^ I use 800-667-0364 (others use 800-262-2001), select 1 for english and 1 for placing an order (whether you want to place an order or not). We used to have to go through several other steps to bypass the phone queue but I find that a CSR picks up right away now. YMMV.

It probably helps to call during normal business hours.

Erreth

I do the same as above with the 800-262-2001

Option 1
Option 1
Enter your account number
I think I then hit 0

Doesn't usually take much time at all.

Mr. Cinema

I haven't had to call in months. I've been lucky enough to get everything settled by email. Hopefully the need won't arise anytime soon. The last time I called, it was on a Saturday morning and I surprisingly got an English speaking American. Doesn't happen often.

TLeeTx2012

I used to be a member of both the regular and TV clubs but I don't have my account numbers anymore and i'm wanting to rejoin and use the PSN.

How do I go about getting a live agent to talk to? I'm driving myself mad here with all this computer operator BS.

dsa_shea

Once I called and had the same lady (non native English speaker) answer four times in a row. The first time she tried to give me the run around about my question. The next few times I called she answered again and again to be greeted by DT. I finally gave up and decided to call a different day.

lizard

This post is more than a year old but might still work:
http://forum.dvdtalk.com/showpost.ph...&postcount=176

However, your best bet would be to enroll with a code that doesn't require a PSN and then use that account number for future applications. There are codes that have the best deals but don't require a PSN.

Or you could phone in your order (888-242-3837) and, if asked for "the number above your name on the order form" or some such thing, just say that you don't have it in front of you.

Lastly, you could e-mail them at [email protected] and ask them to search for your old account numbers.

gimmepilotwings

Lizard, thanks for your updated number, I called and spoke to Diane, an english speaking CSR that reshiped my order in less than 30 seconds.

lizard

You used 888-242-3837? That is a new accounts line and I am a bit surprised that you could get regular business taken care of using it (but I haven't checked the number in several months).

By the way, for placing new accounts by phone using that number, my experience is that one always gets a US based CSR.

gimmepilotwings

that number asked me for my account number, so it would have to be for existing members, or at least you would think.

lizard

^I think that they have restructured the menu tree for that new applications number. One of the options should have been something "To submit a DVD Club membership application using a credit card press ..." Otherwise one can transfer to the regular account menu tree. Haven't called it in several months.