goblinking73

Hi,

Longtime lurker, first time posting...

I just called customer service and talked to a very nice lady who explained everything to me so I wanted to pass on this information. From what she told me the orders have been cancelled, they actually got an alert in their system telling them that an invaild code was used and the orders would not be filled

If I understood correctly once you place an order it goes to the warehouse and then it is placed into the system to be processed. Once these "invalid orders" were at the warehouse they were cancelled right away and never even entered into the system.

That is why the order numbers are not showing up on their end but we have them. Hope that makes sense.....

I told her my worry was that I would be charged twice if I placed this order again and she told me that would not happen since it was basically stopped from the get go.

Customer service was very nice to me and answered everything I needed to know. It would have been great if it went through but I understand that it didn't so no hard feelings.

Hope this information is helpful to someone else....

Jason

TGM

I never even placed an order, and I understand the "glitch", but why not just process the orders? I mean, it's not like it was some weird "100% OFF" code, it's the same amount they'll be offering in a months time anyway... to save some face, and bolster some good will, you'd think they'd just honor it for christsake.

jaygarrick

Well, on DVDTALK, you usually get a thread started by site ownership announcing that it has started, and since in the past they have been a partner in the promotion, that thread encourages you to use the DVDTALK coupon code when ordering. That's how we've known in the past when the sale officially starts.

Anono

Awww that is too bad. I never get lucky on this kind of stuff.

Nate the Great

See what I mean? ... butthurt. Har de har har ...

Anyway, yeah, I ordered one item that I'd been wanting for a while, but if they don't honor this purchase, ach, I'll just buy it when the sale starts for real. I mean, damn, these are just movies.

JoeStSteven

first time post ... I have been waiting for days for this sale to officially start! I'm hoping it happens TONIGHT (somebody said Fridays at midnight?). I started saving about 2 months ago and now I have a want list with a good 70 items on it ... and an itchy trigger finger! I don't understand how it benefits them to stall the sale until July when half of the DVD-guys on the internet are ready to pick up some new stuff for the summer NOW.

PopcornTreeCt

Yeah, I do not want to wait till July either. I've had this sale in mind since December and I'd rather not see it delayed further.

DVD Guy ATL

Yes, this is actually an immensely helpful post, because it gives us an answer to the question at hand and also helps explain DD's wacky status update page (they should really integrate their systems better!).. thanks for the info and welcome.

flashburn

Last time I'm going to waste my time posting about this subject, since it doesn't really matter. But, many times this sale is first mentioned as being started due to someone finding only a code or two working at first. The exception to this was the first few times this sale happened, when we didn't know it existed or would be a reoccurring thing.

The Man with the Golden Doujinshi

But like he said, the company puts a thread up. The first few times in the past where it was found by testing codes was a long, long, time ago.

I'm probably the only guy here that would rather have it start in July since I'll know if I'll have money to spend by the end of this month or not.

tommykb127

I'm in the same boat as well, as soon as I found out that the sale would be in July, I took care of a few things financially that I would have held off on until July.

EdTheRipper

Seconded. I'm getting a car in a few weeks and might actually have a bit more disposable income next month.

GaryO

You're absolutely not the only one. As I mentioned earlier (either in this thread or the other one about DD), I'll be pleased as punch if the sale doesn't actually start till mid July. I am caught up on pretty much everything I want, but I have about half a dozen things coming out between now and the last week in July, so a later sale this year only helps me.

NoirFan

Every title in my cancelled order was part of a current sale, so the prices will be much different for me next month. By inexplicably postponing the sale an extra month for the first time ever, DD has cost me about $50.

jaygarrick

No, you're just not getting to save $50 more than they intend to offer at. The 20%, or 25% sale, if and when it happens, will no doubt happen at a time when they have few to zero other sales going. Isn't that always how this goes?

WallyOPD

I thought they always ended the rest of their sales before the big 20% (or 25%) sales, regardless of what month they're in.

NoirFan

During the November 08 sale, I remember ordering a few WB box sets that were already part of a sale - the Steve McQueen and Paul Newman sets among them.

dino88

How about a B1G1 Criterion/25% off sale? Eh, might as well bump that up to 30% while I'm dreaming.

JoeStSteven

25% twice a year is the most we could ever ask for. Good for them, good for us. at 25% I go nuts and buy everything I can get my hands on. 20% not as much

Basque

Hello everybody!!

This is my first post in this forum. Firstly i apologise for my poor english and every mistake i make writing, i hope you understand me.
I think that the sale must be sooner than 17th july because they have already actived the code "DVDPRICESEARCH". The discount now is 0% but they only need to change it to 20 or 25%.

Regards

Cheato

Wow. Entitlement issues?

Mosskeeto

The sale has specific start and end dates because DD gets special discounts/sales incentives from the studios that only apply to those dates. In the past certain studios would not participate in these incentives and their titles were excluded or removed from the listings during the sale.

seymouru

Yep, no "invalid code" message, but no discount, either. Seems like it's getting close.

Basque

If you "Proceed to checkout" and go to the "Final order review" you can click on "Coupon or discount -ADD" and see "Discount DVDPRICESEARCH (-$0.00) has been applied to your order".

Silverscreenvid

You've just stated the reason why they won't honor invalid coupons. They don't want to offer you a coupon on top of a sale price, which isn't fair to them. In the past, they've always let their other sales expire before running the 20/25% off sale for that very reason. So if they had run the sale in June, as in past years, they wouldn't have offered the sale prices at the same time.