Lost S3 Blu-Ray - $34.99 PREORDER
12-11-07 | 11:36 PM
#101
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From: Missouri
I received $10 code. I used order 2 copies Disney Treasures for $40 - $10 = $32.XX after taxes. I'll pickup tomorrow at my local BB and hope they let me use 10 - 12% off coupon too 
12-11-07 | 11:39 PM
#102
DVD Talk Legend
Originally Posted by Jtnguyen12
I received $10 code. I used order 2 copies Disney Treasures for $40 - $10 = $32.XX after taxes. I'll pickup tomorrow at my local BB and hope they let me use 10 - 12% off coupon too
12-12-07 | 04:37 PM
#103
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From: Tennessee (but don't hold that against me)
came home from work today to find 2 emails that 1 lost season 3 in blu ray shipped on each order for $34.99! (these orders were placed by a customer service rep after I called to complain that my other order was cancelled)... never did get an email with a discount code like some people got for the cancelled order but I'm thrilled to get the ones I ordered for the price I ordered it for!
12-19-07 | 04:05 PM
#104
Two weeks later, here's the email I got just now from Best Buy:
Glad I didn't wait around and not buy on sale at $65 last week. 
Not sure why they feel the need to lie though, unless they don't even realize it was a price mistake and their superiors (or the computer...which is probably also their superior) didn't tell them. If they would've just told me from day 1 that it's a price mistake, sorry we can't honor it at that price, I would've been fine with it.
I am Thomas with Best Buy Customer Care.
Thank you for contacting Best Buy about your order # BBY01-XXXXXXXXXX. I do apologize that your order was cancelled due to unavailability. This particular item, which was offered at a competitive sale price, was quite popular and there were many pre-orders like your own made before the release date. Unfortunately, your pre-order was not made early enough and the units set aside for the sale sold out. I regret to inform you that I am unable to offer the sale price now that the promotion has ended since all of the items on www.BestBuy.com are subject to product availability. The item is available now, but at the regular price of $79.99.
I apologize for any inconvenience this may have caused you. We look forward to your next visit to one of our stores or to www.BestBuy.com.
Please do not hesitate to contact us at 1-800-591-3126 if you have any further questions or concerns.
Thank you,
Thomas
Best Buy Customer Care Team
Thank you for contacting Best Buy about your order # BBY01-XXXXXXXXXX. I do apologize that your order was cancelled due to unavailability. This particular item, which was offered at a competitive sale price, was quite popular and there were many pre-orders like your own made before the release date. Unfortunately, your pre-order was not made early enough and the units set aside for the sale sold out. I regret to inform you that I am unable to offer the sale price now that the promotion has ended since all of the items on www.BestBuy.com are subject to product availability. The item is available now, but at the regular price of $79.99.
I apologize for any inconvenience this may have caused you. We look forward to your next visit to one of our stores or to www.BestBuy.com.
Please do not hesitate to contact us at 1-800-591-3126 if you have any further questions or concerns.
Thank you,
Thomas
Best Buy Customer Care Team
Not sure why they feel the need to lie though, unless they don't even realize it was a price mistake and their superiors (or the computer...which is probably also their superior) didn't tell them. If they would've just told me from day 1 that it's a price mistake, sorry we can't honor it at that price, I would've been fine with it.
Last edited by aktick; 12-19-07 at 04:07 PM.
12-19-07 | 04:10 PM
#105
Originally Posted by aktick
Two weeks later, here's the email I got just now from Best Buy:
Glad I didn't wait around and not buy on sale at $65 last week. Not sure why they feel the need to lie though, unless they don't even realize it was a price mistake and their superiors (or the computer...which is probably also their superior) didn't tell them. If they would've just told me from day 1 that it's a price mistake, sorry we can't honor it at that price, I would've been fine with it.
Glad I didn't wait around and not buy on sale at $65 last week.
Not sure why they feel the need to lie though, unless they don't even realize it was a price mistake and their superiors (or the computer...which is probably also their superior) didn't tell them. If they would've just told me from day 1 that it's a price mistake, sorry we can't honor it at that price, I would've been fine with it.
12-20-07 | 09:36 PM
#107
DVD Talk Legend
I got mine so F that stupid email that I also received.
12-22-07 | 04:49 PM
#108
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One More Success Story
After reading on here that some people were able to get the set for $34.99 after some conversations with BB CSRs I decided to give it a shot. On 12/11 I sent the following e-mail to Best Buy:
Then on 12/12 I received a response:
Then the magic phone call from a BB CSR came on 12/20 and I was informed that BB would ship the BD set to me for the $34.99 price. So, anyone that still hasn't tried contacting BB yet might want to if they really want the set for $34.99.
Good evening,
On December 5th I pre-ordered "Lost: The Complete Third Season [6 Discs]-Blu-ray Disc" for $34.99 while it was on sale. On December 7th my order was cancelled and the reason given was, "The product you ordered is no longer available and the order has been canceled." I just checked the website and the product is available but at a much higher price. I would like to have my original order reinstated for the sale price I pre-ordered at $34.99. Please let me know if you need any additional information.
Thanks,
Sean
On December 5th I pre-ordered "Lost: The Complete Third Season [6 Discs]-Blu-ray Disc" for $34.99 while it was on sale. On December 7th my order was cancelled and the reason given was, "The product you ordered is no longer available and the order has been canceled." I just checked the website and the product is available but at a much higher price. I would like to have my original order reinstated for the sale price I pre-ordered at $34.99. Please let me know if you need any additional information.
Thanks,
Sean
Sean,
I am Rommel with Best Buy Customer Care.
Thank you for contacting Best Buy about your online order.
In order to further assist you, I have forwarded your inquiry to our Research Team. A representative will contact you within five business days with more information. If you need to contact us regarding this inquiry, please reference Case Number XXXX.
Please do not hesitate to contact us with any questions or concerns. We look forward to your next visit to one of our stores or to www.BestBuy.com.
Sincerely,
Rommel
Best Buy Customer Care Team
I am Rommel with Best Buy Customer Care.
Thank you for contacting Best Buy about your online order.
In order to further assist you, I have forwarded your inquiry to our Research Team. A representative will contact you within five business days with more information. If you need to contact us regarding this inquiry, please reference Case Number XXXX.
Please do not hesitate to contact us with any questions or concerns. We look forward to your next visit to one of our stores or to www.BestBuy.com.
Sincerely,
Rommel
Best Buy Customer Care Team
12-22-07 | 10:08 PM
#109
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From: Milwaukee, WI
Originally Posted by sumdeus
After reading on here that some people were able to get the set for $34.99 after some conversations with BB CSRs I decided to give it a shot. On 12/11 I sent the following e-mail to Best Buy:
Then on 12/12 I received a response:
Then the magic phone call from a BB CSR came on 12/20 and I was informed that BB would ship the BD set to me for the $34.99 price. So, anyone that still hasn't tried contacting BB yet might want to if they really want the set for $34.99.
Then on 12/12 I received a response:
Then the magic phone call from a BB CSR came on 12/20 and I was informed that BB would ship the BD set to me for the $34.99 price. So, anyone that still hasn't tried contacting BB yet might want to if they really want the set for $34.99.
I think it is a hit or miss with this. Depends who you talk to. Some (CSR) are aware of the problem, others are not.
12-23-07 | 05:35 PM
#110
Senior Member
Incensed by the fact that numerous folks received a $10 code and I didn't hear a peep, I shot off an email. I was rewarded with a canned response that didn't address the issue. I replied asking for a real reply that indicated the person involved had actually READ what I was complaining about. I got two more canned responses and decided to call up to complain.
It took 30 minutes and three people but the last one happily offered to send me a $10 gift card. He mentioned he didn't work for Best Buy, which was confusing, but by then I'd had enough.
Can't believe the inconsistency of their reponses though.
It took 30 minutes and three people but the last one happily offered to send me a $10 gift card. He mentioned he didn't work for Best Buy, which was confusing, but by then I'd had enough.
Can't believe the inconsistency of their reponses though.
