Superman Ultimate from Warner Store, you get yours?
05-25-07, 11:15 AM
#26
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Originally Posted by exharrison
BBB?
I'm not really sure how valid the complaint would be, though.
I'm not really sure how valid the complaint would be, though.
05-25-07, 11:24 AM
#27
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Originally Posted by Erik68
I talked to cutomer service, she said they are getting tons of complaints about this situation and are waiting for a decision from Burbank on what they are going to do to make customers happy.
She said she'd call me when they hear anything, so, we'll see. She also said she understands why everyone is frustrated over this, and that they should have never cancelled the pre-orders since the item was never removed from the site between the two email communications.
She said she'd call me when they hear anything, so, we'll see. She also said she understands why everyone is frustrated over this, and that they should have never cancelled the pre-orders since the item was never removed from the site between the two email communications.
05-25-07, 01:53 PM
#28
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Originally Posted by MadonnasManOne
I'm sorry to hear that this is happening to all of you who ordered this set through the Warner Store site. I believe I would be demanding they sell it to you at the price you originally ordered it for. This is not right, and if nobody stands up, and fights it, then they will continue to get away with this type of wrong doing.
Speedy, did you not pick this set up when it was originally released? I thought that you had. I am glad I did, especially considering that I paid so little for it, after all the discounts I had. I was lucky enough to have no problems getting replacements for the incorrect discs. Plus, I also got the 5 posters, which are nice.
Speedy, did you not pick this set up when it was originally released? I thought that you had. I am glad I did, especially considering that I paid so little for it, after all the discounts I had. I was lucky enough to have no problems getting replacements for the incorrect discs. Plus, I also got the 5 posters, which are nice.
Then I reorder for $53+ change at the WB store and then they cancel my order.
Arrghhhhhh >>>>>
05-25-07, 01:54 PM
#29
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Originally Posted by brianluvdvd
This is bullshit.
You are being WAY too polite my friend.
05-25-07, 02:13 PM
#30
Originally Posted by Erik68
I talked to cutomer service, she said they are getting tons of complaints about this situation and are waiting for a decision from Burbank on what they are going to do to make customers happy.
05-25-07, 02:32 PM
#31
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I called WB and the rep said that there was nothing she could do. She said that she could answer questions as best as possible but there would be no one there until Tusday (after the holiday) to discuss reinstatement (her word) of my order. She said that they would likely restate it but it would be at the new price with the 10% discount. Told her that was crap but she said to call back on Tuesday to discuss it with a manager. I plan to.
05-25-07, 03:16 PM
#32
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Here's my e-mail response to their request for a reorder:
So you want me to reorder something which I already had placed with you and that you cancelled AND at higher price?
You must be mad.
And you've lost a long time DC / Warner Brothers customer.
Since we're talking deals here I'll tell ya what:
I'll place a re-order with you for this IF you'll buy my rare 2001 $1 bill for the bargain price of $50.
You do that and I'll place the order..... free shipping be damned!
Let me know.
Thanks
So you want me to reorder something which I already had placed with you and that you cancelled AND at higher price?
You must be mad.
And you've lost a long time DC / Warner Brothers customer.
Since we're talking deals here I'll tell ya what:
I'll place a re-order with you for this IF you'll buy my rare 2001 $1 bill for the bargain price of $50.
You do that and I'll place the order..... free shipping be damned!
Let me know.
Thanks
05-25-07, 03:45 PM
#33
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Speedy, my friend, you are just so funny! I can't wait to see their response to this. I urge everyone to E-mail them some sort of ridiculous reply, to send them the message that what they are doing is just as ridiculous!
05-25-07, 03:55 PM
#34
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Originally Posted by MadonnasManOne
Speedy, my friend, you are just so funny! I can't wait to see their response to this. I urge everyone to E-mail them some sort of ridiculous reply, to send them the message that what they are doing is just as ridiculous!
.
06-05-07, 09:38 PM
#36
Just got a follow-up e-mail today:
Please reorder the item using the 10% discount code provided. Once you
have reordered the item, return this email with your new order number.
We
will credit you the difference from the price quoted on the original
order.
Thanks again for contacting us.
Regards,
Online Customer Service
Please reorder the item using the 10% discount code provided. Once you
have reordered the item, return this email with your new order number.
We
will credit you the difference from the price quoted on the original
order.
Thanks again for contacting us.
Regards,
Online Customer Service
06-05-07, 09:44 PM
#37
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Originally Posted by exharrison
Just got a follow-up e-mail today:
Please reorder the item using the 10% discount code provided. Once you
have reordered the item, return this email with your new order number.
We
will credit you the difference from the price quoted on the original
order.
Thanks again for contacting us.
Regards,
Online Customer Service
Please reorder the item using the 10% discount code provided. Once you
have reordered the item, return this email with your new order number.
We
will credit you the difference from the price quoted on the original
order.
Thanks again for contacting us.
Regards,
Online Customer Service
06-05-07, 09:54 PM
#38
Originally Posted by Phibes
Hmmmm, I wonder if you can get the 10% off the original order? That would be nice for the run-around that we've gotten. I just dont like this "order it" and then we'll credit you for it later bit. What if they forget?
06-06-07, 07:57 AM
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Originally Posted by exharrison
Dispute the charge, I suppose. I was not one of the few to have gotten in on the $33 or $7 deals, so this is a tempting compromise.
06-06-07, 08:08 AM
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Originally Posted by exharrison
Dispute the charge, I suppose. I was not one of the few to have gotten in on the $33 or $7 deals, so this is a tempting compromise.
06-06-07, 08:12 AM
#42
DVD Talk Legend
It's probably moot by now for most folks, but you can get this now for $55.97 shipped from DVD Planet, or $58.24 from DDD, as part of their 20% off sales.
Good thru some time next week.
Good thru some time next week.
06-06-07, 08:37 AM
#43
Originally Posted by Phibes
Good luck to you exharrison, I got in on the FYE deal and will probably not mess with WB anymore, but I may write them an email about how rotten their reaction to this has been in the first place. I'm still waiting to hear back from "Burbank" about my last talk with the CSR....Sigh.
It's probably moot by now for most folks, but you can get this now for $55.97 shipped from DVD Planet, or $58.24 from DDD, as part of their 20% off sales.
Good thru some time next week.
Good thru some time next week.
