MadonnasManOne, have you heard anything back from BV about the email issue? Has anyone gotten an email about this? I still haven't seen anything. thanks.

I'm sorry, but, I haven't. I'm really frustrated, because I've been told, twice, that they would call me back, and let me know what they've found out. I've not heard anything, yet. If I don't hear by Friday, I believe I'll give them another call. This time, I will not take "we'll call you back" as an answer. I'll insist that they find out, and give me the information while I'm on the line. It's the least they can do, considering the fact that it seems NOBODY has seen any kind of confirmation.

How do you know if you rebate codes have been accepted? I put them in when I first registered, I hit submit, no when I sign in it takes me back to the place to re-enter to codes... Does this happen to everyone else?

Yes, that's what happens to me. I was told that, unless you got an error after you hit submit, then the codes were accepted, and the rebate went through. The reason it goes back to the page to enter codes, is because you can do two submissions. So, that's not abnormal.

I'm planning on calling, today. They said that we are supposed to get a confirmation E-mail after we submitted the rebate, and it appears that is not the case.

Crap, I just realized that I had went all day without calling. So, I just called, and they are now closed. I'll have to wait until Monday.

Lost 2 - No Code
 

Each of my packages contained codes, although 1 was not market - Commander in Chief, Grey's Anatomy, and Deparate Housewives. However, the Lost 2 did not contain a code. If anyone has a code for Lost 2 they could spare, I would greatly appreciate it. Please email to [email protected]. -smile-

Just call their number and they should give you one.

this is getting ridicioulous. you think they would have their crap together before they started the freaking offer.

This is freaking insane. I believe that Buena Vista has screwed the pooch on this one! I E-mailed them, since I was only getting the "We'll call you back" answer when I called. This is the reply to my E-mail:

Thank you for your e-mail regarding The TV On DVD Offer. We appreciate your interest. We are still researching your inquiry and will contact you when we have the information you are requesting.

Again, thank you for taking the time to contact us and we appreciate your patience in this matter.

Regards,
Buena Vista Home Entertainment
Consumer Relations US and Canada

-----------------------------------------------------------------------------------

I want to know what the freaking hold up is?! I mean, what is there to research? I submitted the codes, submitted the rebates, and did everything I was supposed to do. They have, so far, not held up ANYTHING from their end of the bargain, including sending an E-mail, stating that the rebate was accepted. This is insane?! What other action can I take? I want to make sure that they come through with their end of the bargain. Does anyone else know what other route we can take?

I mean, it could all just be a matter of non-communication, and that the rebates are being processed, etc. However, it would be nice to have some sort of way to know that this is the case.

I just tried to open that website on the promo and it can't be found did any of you have this problem?

It doesn't work for me, either. Who knows what they are doing? I don't even think THEY know.

All I know is, I'm very frustrated with this offer. Something that seemed so simple, has turned into the most frustrating situation.

So has anyone gotten an e-mail confirmation from submitting the codes? I haven't. Doesn't this expire Oct 31st? That's coming up pretty soon.

I just called up and was told it should have gone through since I got the message that an e-mail would be coming. I was told I probably didn't get the e-mail because of a "pop-up blocker, e-mail filter or firewall". Was told to call again after 8-10 weeks have passed and if I didn't get the check.

I never got an e-mail, but I did just receive my $10 rebate check today for Lost & Grey's Anatomy. I sent out my codes just about a month ago after getting Grey's Anatomy during release week. The rebate is from Archway Marketing.

Good news. Hopefully will get my $20 soon.

I also recieved my check for $30 today. Wasn't expecting it this quickly with all the web site and email problems they have seemed to have.

I recieved my $20 check yesterday.

This is good to know. I'll be looking out for my $30.00 check! Sounds like I might get it, before they ever call me back with a response. ;)

Got my $30 cheque today.

Mine arrived on Saturday, 10/21.
I submitted it the day Grey's S2 streeted

Hooray!!! I got my $30 check in the mail today. It was from Archway Marketing Services.

Almost overlooked it as being junk mail.

I submitted 4 codes from 4 LOST S2 DVD Box sets and never got a confirmation e-mail, but I did get my check in the mail.

I believe the deadline is Oct 31st, so if you haven't submitted your codes then do it soon.

http://www.tvondvdoffer.com/

Yahoo! I got my $30.00 check in the mail, today! I'm glad everything seems to be working out well, even though none of the E-mails that were to be sent, were sent. I'm curious, now, if I should give their customer service # a call, and tell them that I got my check, so they can stop trying to find out why we aren't getting E-mails? ;)

Yup, got my $20 :)

yeah, got mine in the mail too :)

i have a code for lost season 2 if anyone wants it. i have no interest in picking up any of the other 3 selections, so first person to e-mail me can have it. it says that you have to enter the first code by oct. 31, but you can enter the other codes by nov. 14.