Brent L

Well, I received my Seven Samurai CC today, and they did NOT ship it UPS Ground as stated on my order page and confirmation. I got on their live chat, said I was pissed off that they didn't ship it the way they said they would, and I got a $5 off coupon out of it.

All of that said, it did show up in perfect condition, so there ya go.

Captain Freeze

^how hard was that to get the coupon. Mine hasnt arrived yet(it should tomorrow) but and if it's not UPS, i'll be pretty mad, but i'm not so great at bitching to people about this stuff.

Brent L

Here is how it goes:

ME-*gives order number and confirms that it's me*

OS-How may I help you?

ME-*tells them the entire problem*

OS-blah, blah, blah

ME-You told me you'd ship it one way but you did not. To make up for this, I would like a $5 off coupon added to my account.

OS-I have talked to a supervisor, and have added a $5 off coupon to your account. Please check your account to make sure it shows up.

ME-*checks* Ok, it's listed, thanks a lot!



It's really that easy. I've done it at least five times, two in the past few weeks. It's not my fault either, I'm not trying to be an ass. It's just that OS does have a lot of stupid problems, and when I have a problem with them I demand that they make it up to me. You might get someone who just tries to give you a free shipping code. Point out that the shipping is only around $1 usually, and that would most defiantly not make up for the problem, and they'll give you the $5 off instead. Just be nice, don't be an ass, and they'll make you happy. At least that's how it's been for me. I haven't had a single time where they didn't make it up to me.

grenier

Am I being overly critical of the USPS? I think two weeks should be sufficient time for them to get a package ninety miles. It only took two days for UPS to get the DVDs from NJ to IL, now the last journey from IL to WI is going by three legged pack mule.
I ordered the thing eighteen days ago thinking I'd get it the week of release.

Captain Freeze

i'm still waiting for my Seven Samurai.....

badlieut

Overstock is putting a trace on my AD set. Still showing in Detroit as of Aug 28 which is only 20 minutes from me.

grenier

When did your order originally ship?

I tried getting them to put a trace on my order on Wednesday but they won't do anything until it hits fifteen business days. I think sitting in Chicago for (now) fifteen days should be sufficient. They said it was still in the parameters for USPS delivery.

I'm guessing the USPS considers the UPS-MI packages really low priority. I contacted UPS to see if they could figure out what's going on and they said to wait it out.

badlieut

It shipped on the 25th. I agree w/ you that they should put a trace on it. I'm supposed to hear something in 4 days.

grenier

I don't see how they can put a trace on a package that only has delivery confirmation. They'll see that it's just sitting at the bulk mail center.

badlieut

Agreed. It'll probably just sit there and they'll have to ship another via the same method and I'll just keep waiting.

grenier

Any word on your DVDs yet? It's now been long enough that they'll put a trace on my package. Sweet, I get to wait another four days!

I requested that if a replacement is sent that it doesn't go through UPS-MI, they said they couldn't chose the carrier. I think that's crap.

badlieut

Here is the response...

I apologize that you have not gotten your "Arrested Development - Season 3 (DVD)" as of yet. After reviewing your account I show that this item is not past delivery timeframe's. Please allow 2-15 business days from the ship date to receive your order. If you do not get your order by 9/18/06, just respond to this email and we will initiate a trace on the order.

Lame...I might just fight the charge on my CC...why should I wait.

grenier

That's really lame, like the DVDs are going to suddenly show up after sitting all that time. They need to look into why packages shipped UPS-MI are disapearing so frequently.

They emailed me about the trace on my order, they've shipped another copy out. It's on it's way via UPS-MI, which means I probably won't get this one either.

runner001

what does the "MI" stand for?

grenier

"MI" = Mail Innovations

UPS Mail Innovations participates in Postal work-share programs, which encourage the pick-up, processing and interim transportation of mail by companies with final delivery by domestic and international postal authorities.

I haven't been impressed by the service.

BKenn01

Get used to it, I would say that most dvd sellers will be moving to it. It saves them a ton of shipping charges.

grenier

I hope that's not the trend. I don't know how much cheaper it is them media rate but if packages keep getting lost they won't be ahead of the game.

bralph

I was just sent an email from Overstock asking me to submit a review of my paperclips.

Buford T Pusser

So did I!

BKenn01

What I here from insiders (dvd distributors) is that it saves a ton of money. The spin I am getting from them is it is faster than media. I havent had much experience.

The rediculous thing that is happening to me is that the cheap item like paperclips is being sent to me ups ground, then the dvds are coming via media

grenier

Not to mention that the paperclips are being package much better then items that are considerably more costly. It makes no sense at all.

yashan

Overstock accountants and I must calculate costs differently. My paper clips were sent via FedEx overnight. My AD-S3 DVDs were shipped via that crazy MI method with no tracking number and the Overstock.com trace they initiated resulted in the conclusion that the package has gone missing "in transit." Now they are resending the DVD to me. Crazy...

Oh, I got the item review request also for the paper clips. I gave it a glowing review.

badlieut

Well, I still didn't get my AD so I just told them to credit my card which they did. I'll just get this thing at Costco. So, I paid 16.01 and got a 15.38 refund. So my paperclips cost me .63 cents.

grenier

Yeah, Overstock is saving a fortune shipping items UPS-MI . How many packages have gone missing in transit?

My replacement DVDs have been in UPS's possession since last Thursday. They claim they hand the packages off to the USPS within 48 hours of receipt, which hasn't happened. So help me, if this set goes missing I'm going to get really pissed. It's a matter of principle at this point, I want my damn DVDs.

yashan

I didn't know Costco still had a decent price on this boxset otherwise I would have told Overstock to credit my card too...