Do you have anything from BB that says something like Paid in Full or Balance $0.00 ?

If you're not in a hurry, I'd hold onto your receipt for a little while and hope a set (like, say, the one you haven't picked up yet) pops up on the store shelf. At that point, it's no longer a Special Order.

Also, if Corporate says no, try District. If District says no, try Corporate....

Re: Re: Bad news, folks...
 

Could someone please re-cap for us. That link is to a 12 page thread ......

I have the pink slip that says "special order", and the receipt that says "paid in full". I went to 3 stores yesterday and this was not on any of the shelves, and they all said that they wouldn't be getting this in. Even though I can wait, I really wouldn't count on it showing up on store shelves anytime soon.

I called Corporate before and while I was on hold, they called the store where I pre-ordered. Apparently since the store never had any intention of getting this in, it would be the full price if I wanted it.

I agree that the price I paid *should* be locked in, but I really am not sure what to do at this point - besides getting a refund.

I had a pretty good feeling that this wasn't going to work, and didn't even try it.

It can be had for $40 at Best Buy ($59-$20 DD), or on the trade forum for about the same price. $10 is worth the non headaches, and for being able to watch it NOW (actually started watching it on the saturday before the street date, whcn I received it in the mail ;)

The thing is, I detest Blockbuster, and knew that they would not handle their mistake properly on the front end, and didn't want the headache!

Picked up my pre-ordered copy tonight for $29.99 No problems even

I think if I would have pre-ordered it a month or 2 ago, as opposed to special-ordering it on the day it came out, it would have been less of a hassle and I probably would have gotten it.

I just went back and got the refund. And then placed a semi-big (20% off) order with DDD to cheer me up....LOL.

Just picked up my two sets at Blockbuster.

It APPEARS that the sets are scanning for 29.99. I asked for my two pre-ordered sets; the CSR scanned them and gave me a total of 63.xx. It was THEN that I showed her my receipts and mentioned that I had already paid in full. She then zeroed out the 63.xx, handed the sets to me, and told me to have a nice day.

Problem is gonna be finding these on the Blockbuster shelves. CSR said that my sets were the only ones they recieved; no other pre-orders and none for rental or sell thru.

Thanks again to OP!!

So are you saying if they have them on the shelves that they may still be $29.99? I never say this thread before today now I am kicking myself.

I'm saying there's a very good possibility.

The CSR entered a bare minimum of keystrokes (logging on, maybe?) prior to scanning the sets, so I don't think she entered any info that would have altered the present scanning price.......

the price in the blockbuster database for dvds is 2 prices.

one price is the msrp the other is the blockbuster price.

for this set the price is listed as 29.99 for both.

it should be well over $100 for both.
but for some reason they have not done an update to fix the price.

so if you find one on the shelf.
it will scan at 29.99 for as long as the "blockbuster" price has it in the database that way.

If that is the case, then those of you who haven't gotten in on this yet should still be able to go in and special order it. That will eliminate the whining clerks who will try to say they can't do a preorder for it (LIE-just a cover up for they don't know what the hell they are doing) and if you even put five dollars down on it, you will be locked in at that price. You do need a BB membership to do this, regardless of what the clueless clerks might try to tell you. They need to PRESELL the item on your account, then they will have an option to have you prepay a deposit on the special order or put down a full amount. Don't settle for anything less, folks.

I suggest you pay for the set in advance if you are special ordering it, but either way (five dollars down or paying in full) you are locked in at that price, and no matter what they might try to tell you other wise, you are locked in at that price and you can get it at that price.

For those not wanting to wade thru the Voyager thread, there were those who were told they couldn't get Voyager at that price and owed additional monies. They contacted DMs and sometimes even corporate and in each instance, the DM honored the mistake, so never give up, never accept a refund. Unless you really just have extra money to throw around on another set elsewhere just because you want to "avoid a headache."

FWIW, the set is up on their web site for $76.48, so who knows how long it'll last at this price in the B&M computers.........

At first I wasn't going to try this one - especially since I didn't get in on it back in April - but I decided to try it & see how it went. If I got turned down on the order, so be it.

Lo & behold, like everyones' experiencing, I was able to "order" the movie with no problem. The clerk on duty even had a "management team" stich logo on her shirt - so I figured it was a semi-coup?

No such luck, later that day I get a call from the store & some guy says that their "outside source" shows this movie being of a MUCH higher price than what I'd ordered it for. They are wanting me to come in & take back credit for my order.

I figured I'd wait a while & see what happens. Incidentally, this wasn't the same store as I had ordered the Voyager S2 from & had hassles in getting it.

I got my credit and didn't feel like dealing with it. I checked with about 3 or 4 stores the other day and none of them had it in, and none of them were planning on getting it in.

I ordered it through the "12-hour" DDD 20% off sale, and it went through. Came out to $43ish - about $10 more than I would have paid at Blockbuster.

I'm looking at it that it's cheaper than other places - like Best Buy, where it's on sale for $59.99 + tax!

Quote:

---

Originally posted by calhoun07
If that is the case, then those of you who haven't gotten in on this yet should still be able to go in and special order it. That will eliminate the whining clerks who will try to say they can't do a preorder for it (LIE-just a cover up for they don't know what the hell they are doing) and if you even put five dollars down on it, you will be locked in at that price. You do need a BB membership to do this, regardless of what the clueless clerks might try to tell you. They need to PRESELL the item on your account, then they will have an option to have you prepay a deposit on the special order or put down a full amount. Don't settle for anything less, folks.

I suggest you pay for the set in advance if you are special ordering it, but either way (five dollars down or paying in full) you are locked in at that price, and no matter what they might try to tell you other wise, you are locked in at that price and you can get it at that price.

For those not wanting to wade thru the Voyager thread, there were those who were told they couldn't get Voyager at that price and owed additional monies. They contacted DMs and sometimes even corporate and in each instance, the DM honored the mistake, so never give up, never accept a refund. Unless you really just have extra money to throw around on another set elsewhere just because you want to "avoid a headache."

---

So...howzabout this one calhoun07...

When this deal was first posted, I had my girlfriend go down to the BBV near her job and place the order. She did. At first the clerk couldn't find it, but once he did, she paid the $29.99+tax, got a reciept and left.

So...on Tuesday, I decided to call and see if it was in. I told the "clerk" that my girlfriend had preordered/prepaid a DVD and asked if it was in. He put me on hold. After a minute or two, he got back on and read off what she had ordered and then told me that it was "unavailable". "Unavailable?" I asked. "How can that be? It was released TODAY.". "Oh, it was? Hold on.". So, again, I get put on hold. He told me they'd see if they could order it and they'd call me back. Five minutes later, someone calls back and tells me that the original clerk "ordered the wrong item and they could reorder it again".

HOWEVER it would be $89.00.

That's where it stands now.

Should I just call and get the DM number?

I called the BBV where I ordered it back in April. First they told me it wasn't in (this was before they even asked what movie I was calling about). Then, when I did tell them, they said it could be up to 8 weeks before they have it - and there was no guarantee of that.

I'm wondering if they just said that because they had never heard of the title, and just assumed it was some limited edition, innocuous title from some vanity press, and not a four day old current release.

Did they bother to tell you why a title that is getting rave reviews and is available at Best Buy, Circuit City, DDD, buy.com and is currently #4 with a bullet at Amazon, would take up to eight weeks to get to them?

Sounds like a lot of folks here are gonna be stuck asking their local BB for the phone number to District......:(

I would if I were you and couldn't get anywhere with the store. You can check out the latter pages on my Voyager thread for success stories where people got their Voyager sets honored after talking to a DM. Just be polite and explain your situation and also be firm, don't accept no for an answer. In the end, Blockbuster is about making the customer happy. Personally, I am amazed the management at your store won't honor it, but some of them seem to act as if it's their money going into buying these DVDs. It's a price error and they should honor it, especially since they accepted money for the set when you preordered it.

I got in on this back in April, or I thought I did. So far, no SCTV in hand.
I have it on order in 2 stores, one let me pay up front, the other didnt. It has not come in in either store. So, since I'm friggin close to climbing the walls here waiting for Earl Camembert I'm thinking of grabbing it at CC now while I can get it for a few bucks off, rather than deny myself a lot of laughs now and have to pay full price when a month from now when BB tells me they couldnt get it. Bottom line is I want this at any price, and if it does finally come in at Blockbuster, I'll give it to a friend or ebay it.
I'm normally a person of tremedous faith, but I'm losing it a little each time I call BB to see if its in, or going to come in...
Again, thanks to the original poster.

Are you positive they even ordered it? One thing people with Voyager Season Two were running into were clerks who thought all they had to do was do the pre order in the computer and that would somehow magically order it from Ingram for them. Actually, in addition to the pre order, they have to pysyically call the order in to Ingram themselves and tell them they need a copy.

I'm pretty sure that's what happened to me. Is topped in to the store tonight, and the manager promised to call Ingram on Monday to confirm it was shipped and order it if it wasn't. Let's see if Ingram puts out a hassle over the price.

BTW, I called on Tuesday to check if the set had come in. The mangager had to look it up and promised to call back, but never did. I called again on Thursday and talked to a different manager, who made the same promise and never followed up either. I know it may seem hypocritcal to bring it up in a thread about taking advantage of a misprice, but BB's poor customer service is one of the reasons I don't feel bad about taking advantage of the deal.

No hypocrisy at all - nobody cares a whit about customer service when everything is according to plan and on track. It is only when things are out of the ordinary and off-track that customer service counts. Mis-prices are clear a case of the later and BBV's erratic handling of them is proof that they really don't emphasize customer service in what little training they give their employees.

I got my set this morning, and had no problems at all. In fact, I was told it is still 29.99 in their computer, for those of you who haven't special ordered this yet.

I pre-ordered the set in mid-May, paying full price in cash up front, then was denied last Tuesday when I tried to pick it up (they hadn't even ordered it). Said I would have to pay an additional $60; I took my refund and told store manager I would take it up the line. So I went on the Blockbuster Web site last Wednesday, went to "Contact Us"/Service Concern, and sent an email explaining my complaint. Got a call this morning from Blockbuster's regional office, very apologetic, saying of course they would honor the price and where would I like to pick it up.

I struck out at my local BB, they said they called to order and were not able to get a copy. Too bad, for that price I would have loved it.

Mine came in later last week - and its been great.

Thanks again for the deal!

"Not able to get a copy." WTF is that?

This thing is a bestseller, how can it not be available. Of course the real reason is that they don't want to deal with the price discrepency and are trying to avoid the issue. If you pre-paid you should not acquiesce so easily.

I would agree with this advice. Too many of you are simply throwing in the towel too easilly. Hey, if you have an extra sixty bucks to burn for no good reason at all, go for it, but I get the feeling their unability to get a copy is more like this:

BB Clerk calls Ingram: "I have a DVD order.....and SCTV Network 90 Volume 1."
Ingram Rep: "That is available from our warehouse and the cost on that is 89.99."
BB Clerk notices you only paid 29.99 for it: "Cancel that order for SCTV."
BB Clerk to the customer: "Sorry, it's simply unavailable."

I'd be more forceful, and ask for a DM phone number if all else fails. Tell them your "friend" got his copy from another Blockbuster, so you know it's available to other BB's and see where that takes you.

Confirmed with my local Blockbuster (Indiana) today that this set is still available in their system for $29.99...

I second that confirmation

Uh, you mean you third it?


Originally posted by ME
Just joshin' ya. I figured the thread needed a good bump. I haven't seen anybody saying they went in to special order this since I made that post and am hoping those who need to see it actually see it.

I made my special order today and with my employee discount it came to just about $25, my manager called the order in to Ingram and said it went through and would be in in about a week. I'm amazed that nobody has caught on to this mistake yet, this is a serious misprice, I figure they have to be losing quite a bit on each of these sets that they sell at this price.

A big thank you to calhoun07 for catching this deal, I wanted this set from the second I heard about it but wasn't going to get it because of the price.

I read about this last week. Went straight to Blockbuster and put in my order. Arrived yesterday went down and picked it up. No questions at all. Sweet. Thanks everyone.

Although my pre-order from a few months ago never went through, the manager re-ordered it last week, and yesterday he told me "they have it in Memphis, so I should have mine by Monday or Tuesday." I assume Memphis is their stock hub or something. Anyway, if he's right, I'm happy.

JiM

I ordered mine last Tuesday, they called that it was in yesterday, and i picked it up today. No problem at all. Glad I found this thread.

I ordered mine last Wednesday, and yesterday they called to say it was in. They wouldn't let me pre-pay on it on the chance that they "couldn't get it in" for some reason (which didn't inspire a lot of confidence), so I went in ready to argue about the price. It automatically rang up at $29.99, and I walked out happy.

Thanks to the OP for finding this deal!!

A friend of mine went and put in a special order for it after I picked up mine and its still 29.99.

I've started to watch mine and its such a great set, its going to suck to pay full price when Vol.2 comes out in the fall.

Geez - I ordered mine at the end of April and it is still not in. I call them every other day and they assure me it has been ordered, just not arrived.

I ordered two sets, from two different stores, same city...

One store got it in on release day, the other still has it on "order."

Funny how BBV works...

Finally got a call that my set was in today - no problem with the order at all. They had not initially ordered it when I did the preorder but when they finally did it still came up as $29.99 in the computer. Interesting thing - I gave a deposit of $28.99. When I picked it up they charged me $1.06 extra. They only charged me sales tax on the remaining portion of the balance.