Originally Posted by mhanlen1 (Post 11541820)

Tried 2 stores today, and neither have those 3 packs. Shit.

Originally Posted by Brent L (Post 11540533)

I wouldn't be shocked if they actually do strip the shelves of certain titles. I almost took pictures of the store when I went in today since there were entire areas of $9.99 titles that were just, well, stripped bare.

I wanted Guns Of Navarone and it was a nightmare. First off, like almost everything else in that section, it was tagged but empty. I asked a guy about it and he told me since it was an old that it was discontinued and they no longer sold it. I had to just about drag him to the tag, and he told me it was old. I told him to look closer, and finally he believed me when it was obviously a brand new tag printed just that morning listing that the price is good until March.

I finally talked him into taking a look at it on the in store customer kiosk. Since it came up as "shipping to store not available" he told me that it was indeed discontinued and they wouldn't ever have it again. Once more, I had to just about force the moron to take the SKU and actually look that up in their actual in store database. When he finally did that it came up as having three in their system, shown as in stock and available to purchase. I asked him to check the back, and he finally went back there. He came back and said that they must be in new boxes unsealed. I told him that may not be possible since they are already listed as in the store and available, and he told me all he could do is tell me to come back the next day when they'll put more stock out.

I said fine, whatever, and went back to the tag on the shelf and took it to customer service. I told them what the other moron told me and put me through, and they acted all amazed and went on how if it shows in their system, it is their policy to go get it and sell it to any customer asking for it. They checked the back, I waited for around 10 or 15 more minutes, and they finally came back saying they couldn't find it and again for me to come back the next day. I asked them since I had been waiting all this time for someone to find it for me if they could pull one and hold it for me for me to pick it up today, and they got incredibly snarky with me saying no, that I could just check back the next day and buy it if it happens to still be there.

I went back in today to pick up a few things, and not only was the shelf still almost totally empty but they hadn't even put the sales tag for this one back in the empty slot. A blue shirt happened to walk by and I asked about the movie, and he acted all offended and said for me to listen, they checked last night when I was there before and they didn't have it then and they never found it and didn't have it now.

Even though it was clearly listed as being in the store.

My wonderful experiences with this awful company continues.

Originally Posted by Easy (Post 11541024)

No. Saw the display but it was almost empty. I would own it if it had been there.

Originally Posted by metoo (Post 11542426)

Is there any difference in the print of the 9.99 version of "North by Northwest" and the version in the Masterpiece Collection.
Can someone tell me the website where I can look the info up.
Can't find it searching on the iPhone.
TIA

Originally Posted by brucehf (Post 11542633)

if the blu ray you want is $4.99 and you have a $5 upgrade and save certificate will they let you just pay the tax due, or does sale before tax have to be more than $5?

Originally Posted by Brent L (Post 11541985)

For those that remember this post I made, I have something of a resolution to it...

I did email corporate, and today the store general manager called me. I went in, and long story short he gave me that title for free. I was sorta shocked he didn't offer anything else, nor did corporate, but I can't complain. At least he is now aware of the issues, and I got the movie in the end.

It turned out they did have it in the back all along, and the idiot employees were just being lazy about actually getting it for me in the first place as they are supposed to do.

Originally Posted by joltman (Post 11542707)

What email address did you send to? I couldn't find one, and sent my experience using the Reward Zone contact us and haven't gotten a response.

Originally Posted by joltman (Post 11542707)

What email address did you send to? I couldn't find one, and sent my experience using the Reward Zone contact us and haven't gotten a response.