Alien Anthology $23.67 shipped from Amazon.uk
10-20-11, 10:54 AM
#101
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Re: Alien Anthology $23.67 shipped from Amazon.uk
Just got my 'undeliverable' email and refund....... oh well.
Probably won't order fro mthem again, but am curious what the problem was...
Probably won't order fro mthem again, but am curious what the problem was...
10-20-11, 02:05 PM
#102
DVD Talk Hero
Re: Alien Anthology $23.67 shipped from Amazon.uk
The problem is DHL. They have pulled that undeliverable scam before with too many people for it to be anyone's fault but their own.
10-20-11, 04:07 PM
#103
DVD Talk Ultimate Edition
Re: Alien Anthology $23.67 shipped from Amazon.uk
Yeah, no doubt. There are a dozen people here at least who partaked in it. I would venture to say anywhere from 50 to 100 people probably are without an Alien boxset that ordered it. Maybe more 
I know it won't be in my mailbox today, but I guess I will go get my refund tomorrow or what not. It's been a week short of a month and I either need to reorder from Amazon.uk (at the same price) or just wait for another deal somewhere else.
I know it won't be in my mailbox today, but I guess I will go get my refund tomorrow or what not. It's been a week short of a month and I either need to reorder from Amazon.uk (at the same price) or just wait for another deal somewhere else.
10-20-11, 04:17 PM
#104
DVD Talk Limited Edition
Re: Alien Anthology $23.67 shipped from Amazon.uk
I'm now really happy I was able to get mine, but it really sucks for you all that never got it are out of luck. Sorry guys. 
10-20-11, 05:20 PM
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Re: Alien Anthology $23.67 shipped from Amazon.uk
Well, no cancellation email yet to I can still hold on to some hope.
I did send an email to Amazon,uk who said that to give it to Saturday 22nd which would be 30 days since my original order date and then the would rectify the problem. Which I presume would be to go ahead and ship out a replacement copy, which is fine with me.
I will be sure to let them know that so many people are missing DHL orders and that if they do replace my prder to do so using Royal Mail
I did send an email to Amazon,uk who said that to give it to Saturday 22nd which would be 30 days since my original order date and then the would rectify the problem. Which I presume would be to go ahead and ship out a replacement copy, which is fine with me.
I will be sure to let them know that so many people are missing DHL orders and that if they do replace my prder to do so using Royal Mail
10-20-11, 09:24 PM
#107
Senior Member
Re: Alien Anthology $23.67 shipped from Amazon.uk
What happens is DHL is the carrier from the UK to the USA. In the USA DHL turns the packages over to the US Postal Service for final delivery (typically the distrubution center just outside of Atlanta, GA). I suspect the packages are in 'limbo' with the postal service (that's what happened with one of my Amazon UK packages last year, and also happened to a shipment of my from Deep Discount last Christmas - tracked to Atlanta, then sat in the wherehouse for over a week before being scanned again).
If DHL was handling delivery from door-to-door we all would have received these packages weeks ago. In my business I use DHL several times a week shipping packages all over the world (India, Zimbabwe, China, Brazil, Hong Kong, etc) - NEVER had a problem with delivery (knock on wood!).
Peter
If DHL was handling delivery from door-to-door we all would have received these packages weeks ago. In my business I use DHL several times a week shipping packages all over the world (India, Zimbabwe, China, Brazil, Hong Kong, etc) - NEVER had a problem with delivery (knock on wood!).
Peter
10-21-11, 12:01 AM
#108
DVD Talk Hero
Re: Alien Anthology $23.67 shipped from Amazon.uk
Amazon.co.uk uses two different shipping companies for packages to the U.S., Royal Mail and DHL. The problem is that Amazon randomly uses one or the other (though I think larger packages typically go DHL) and the customer has no say in the matter. No one ever seems to complain about these issues when Royal Mail is used.
10-21-11, 10:03 PM
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Re: Alien Anthology $23.67 shipped from Amazon.uk
...and there's my cancellation email
already received a couple of emails from amazon notifying me of the return and also the credit back on my card.
I shot them an email back saying I was still interested in the set at the same price I originally paid for it. I gave them permission in the email to go ahead and reorder it, and to possibly expedite shipping and use Royal Mail.
I also informed them that I believe it was all DHL's fault since so many people have complained of the same problem, so it couldn't possibly any other mistake.
already received a couple of emails from amazon notifying me of the return and also the credit back on my card.
I shot them an email back saying I was still interested in the set at the same price I originally paid for it. I gave them permission in the email to go ahead and reorder it, and to possibly expedite shipping and use Royal Mail.
I also informed them that I believe it was all DHL's fault since so many people have complained of the same problem, so it couldn't possibly any other mistake.
10-22-11, 07:58 AM
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Re: Alien Anthology $23.67 shipped from Amazon.uk
For those that got the "undeliverable" email I'm wondering if this isn't some kind of scam (on Amazon) by DHL. Did those packages ever really get shipped to the US only to be returned to the UK? My theory is that they've been sitting in some UK warehouse for the last month.
10-24-11, 07:18 AM
#111
DVD Talk Ultimate Edition
Re: Alien Anthology $23.67 shipped from Amazon.uk
I got my undeliverable email on Sunday. I wrote back a stern letter (but not nasty or blaming Amazon, simply stating the obvious about DHL) through their website. Hopefully, I can reorder at the original price at some point. It really sucks that so many of us are involved with this and Amazon keeps sending out the same email. Makes me really reconsider if I want to preorder Potter through them. I don't blame them, but at the same time, I have to take precautions.
Edit: I guess I wrote a good letter. Hardly twenty minutes passed and I had a response. A favorable one infact. As long as I email them back about the new order I place, they will reset it to the original price (and hopefully ship it by Royal Mail).
When I get some time later today, I guess I will go ahead and reorder.
Edit: I guess I wrote a good letter. Hardly twenty minutes passed and I had a response. A favorable one infact. As long as I email them back about the new order I place, they will reset it to the original price (and hopefully ship it by Royal Mail).
When I get some time later today, I guess I will go ahead and reorder.
Last edited by Kedrix; 10-24-11 at 07:47 AM.
10-24-11, 08:46 AM
#112
DVD Talk Limited Edition
Re: Alien Anthology $23.67 shipped from Amazon.uk
I got my undeliverable email on Sunday. I wrote back a stern letter (but not nasty or blaming Amazon, simply stating the obvious about DHL) through their website. Hopefully, I can reorder at the original price at some point. It really sucks that so many of us are involved with this and Amazon keeps sending out the same email. Makes me really reconsider if I want to preorder Potter through them. I don't blame them, but at the same time, I have to take precautions.
Edit: I guess I wrote a good letter. Hardly twenty minutes passed and I had a response. A favorable one infact. As long as I email them back about the new order I place, they will reset it to the original price (and hopefully ship it by Royal Mail).
When I get some time later today, I guess I will go ahead and reorder.
Edit: I guess I wrote a good letter. Hardly twenty minutes passed and I had a response. A favorable one infact. As long as I email them back about the new order I place, they will reset it to the original price (and hopefully ship it by Royal Mail).
When I get some time later today, I guess I will go ahead and reorder.
You should post a generic copy of your email so others could see if they get the same result.
10-24-11, 08:59 AM
#113
DVD Talk Ultimate Edition
Re: Alien Anthology $23.67 shipped from Amazon.uk
I went ahead and reordered just now (I did it after I saw the refund email) and emailed them again to fix it to the original price + ship it via Royal Mail instead.
Here is my original email this morning. Keep in mind, this is for a first time customer (which I was), so you might want to adjust your email accordingly. Also, I did it through the website which i am sure is common but worth noting.
Edit: They have already adjusted my price on Amazon.UK and it is showing shipping soon. So far, so awesome.
Here is my original email this morning. Keep in mind, this is for a first time customer (which I was), so you might want to adjust your email accordingly. Also, I did it through the website which i am sure is common but worth noting.
Spoiler:
Edit: They have already adjusted my price on Amazon.UK and it is showing shipping soon. So far, so awesome.
Last edited by Kedrix; 10-24-11 at 09:25 AM.
10-24-11, 12:26 PM
#114
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Re: Alien Anthology $23.67 shipped from Amazon.uk
sigh, looks like I keep getting the wrong people answering my emails. short version, they have no control over who they ship with, they'll contact DHL to see what happened, etc.
Spoiler:
10-24-11, 12:33 PM
#115
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Re: Alien Anthology $23.67 shipped from Amazon.uk
Just got in touch with an Amazon UK chat rep. She was very nice and informed me that (though I received no notice) my package was indeed lost in transit. She stated amazon uk takes full responsibility for their shipments and my feedback would be used to look into DHLGA as a shipping option :3. She opened a replacement order, but stated she could not select the shipper . My fingers are crossed for not DHLGA.
Very good service though!
. My fingers are crossed for not DHLGA.Very good service though!
10-24-11, 02:11 PM
#116
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Re: Alien Anthology $23.67 shipped from Amazon.uk
I had emailed Amazon last week and they said they would try to track the package. I didn't receive another email (nor any "undeliverable" email) so I replied today again saying I hadn't received the package. I said I would still like the set and if possible to have another sent by Royal Mail. Just received an email confirming thats exactly what they'll do and if the original package shows up just to keep it as it would be too expensive to ship it back. Great Amazon service as usual!
10-24-11, 02:48 PM
#117
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Re: Alien Anthology $23.67 shipped from Amazon.uk
it took a VERY long time for me and during that time, I was tempted to give in to the lost in transit explanation. and finally one day it appeared in the mailbox - almost 3 weeks after dispatch email from Amazon. dunno what happened but it seems like USPS ain't the worst out there :-)...my second concern was that of some people complaining of playback problems. Tossed Disc 1 into my Sony BD player and works like like a charm. This was a great purchase, thanks again OP
10-24-11, 03:28 PM
#118
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Re: Alien Anthology $23.67 shipped from Amazon.uk
10-24-11, 08:22 PM
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Re: Alien Anthology $23.67 shipped from Amazon.uk
I basically received the same email stating that they had no control over who would actually be shipping the set.
As of right now I am waiting to receive confirmation that they are going to ship out a replacement at the same cost. If I don't hear anything by tomorrow morning, I'll shoot them another email.
As of right now I am waiting to receive confirmation that they are going to ship out a replacement at the same cost. If I don't hear anything by tomorrow morning, I'll shoot them another email.
10-25-11, 07:19 AM
#120
DVD Talk Ultimate Edition
Re: Alien Anthology $23.67 shipped from Amazon.uk
Mine shipped out this morning via Royal Mail. YEAHIE!
They might say they have no control, but perhaps they took the hint from all of our emails on this shipment. Here is to some 
that it gets here right this time.
They might say they have no control, but perhaps they took the hint from all of our emails on this shipment. Here is to some that it gets here right this time.
10-25-11, 07:58 AM
#121
DVD Talk Gold Edition
Re: Alien Anthology $23.67 shipped from Amazon.uk
Never received an undeliverable e-mail or refund e-mail, but shot them a message last night saying I still had not received it as well. Only really stated that I had not received it, others appear to be having issue with the fact that DHL was the shipping agent and that I would please like to still get the item so please look into it. Within 15 minutes got notice that a new copy was being dispatched and early this morning stating that it would be by Royal Mail. Hopefully that does th trick.
10-25-11, 08:42 AM
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Re: Alien Anthology $23.67 shipped from Amazon.uk
spoke with an agent via live chat to sort it out and had some success. Had to reorder at the higher price and the adjusted it for me, and actually gave me a break by a couple of bucks.
Item(s) Subtotal: GBP 9.72
Postage & Packing: GBP 3.08
-----
Total before VAT: GBP 12.80
VAT: GBP 0.00
-----
Total: GBP 12.80
-----
Total for this Delivery: GBP 12.80
Total for this Delivery: USD 21.27 *
Worked out to be about $2.10 cheaper than the original order.
Just waiting on email to say its shipped, and hopefully by Royal Mail. They give an estimated delivery date of 11-16 November
Item(s) Subtotal: GBP 9.72
Postage & Packing: GBP 3.08
-----
Total before VAT: GBP 12.80
VAT: GBP 0.00
-----
Total: GBP 12.80
-----
Total for this Delivery: GBP 12.80
Total for this Delivery: USD 21.27 *
Worked out to be about $2.10 cheaper than the original order.
Just waiting on email to say its shipped, and hopefully by Royal Mail. They give an estimated delivery date of 11-16 November
10-25-11, 08:58 AM
#123
Re: Alien Anthology $23.67 shipped from Amazon.uk
Mine shipped yesterday through Royal Mail. I wasn't going to upgrade but on a whim I put the DVD Quad set up on Amazon Marketplace for 16.00 and it sold within the hour so this set will cost me about $10 when all is said and done!!
10-25-11, 09:44 AM
#124
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Re: Alien Anthology $23.67 shipped from Amazon.uk
10-27-11, 07:02 AM
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Re: Alien Anthology $23.67 shipped from Amazon.uk
Got an email yesterday saying min had shipped out via Royal Mail, so here's to hoping it shows up in my mailbox in a week or so