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woemcats
02-24-02, 01:11 PM
I did a search, and didn't find a current thread about Orderbox, so here goes...

I accidentally read some of my spam this weekend and saw an Orderbox e-mail with one cent shipping. I took a look at the site and ended up ordering four MGM Woody Allen disc for $12.87 shipped a piece, which is a great deal, topping even DDD. Heck, Quix Show was $9, but I already ordered it from DDD.

So, am I screwed here? They say that have shipping in 48 hours, but I ordered on a Friday, so I suppose if it hasn't shipped by Wednesday I'll know something is up. Anyone had any luck with them lately? I never used them before.

I can always protest the charge on my CC, since I have never done that, and MBNA has good protection for that sort of stuff.

T-rex
02-24-02, 01:40 PM
They actually have something that I ordered from BigCD.com that they didn't send me and it's even cheaper than what I paid BigCD, so I'm tempted. On the other hand, I don't want to end up buying from another BigCD. Please give your opinion on whether or not it's safe to buy from OrderBox.com.

By the way, is the $.01 shipping for a limited time? Any details on this?

woemcats
02-24-02, 01:45 PM
Yes, AFAIK it is for a limited time, $.01 for each item in your order.

I'll post in a few days if they've shipped/not shipped. I hope they do, I've wanted these particular films for a while. The inventory showed multiple copies of each in-stock, so I'm hopeful.

I got:

Crimes and Misdemeanors
Shadows and Fog
Manhattan
Sleepers

I have about 18 Allen films on DVD, but I still need a ton more, and prices like this sure help.

stevevt
02-24-02, 01:54 PM
Here's (http://dvdtalk.com/forum/showthread.php?s=&threadid=180269) a thread on a recent Orderbox misprice.

I'd urge anyone thinking about ordering from this store to consult these 2 threads:

http://dvdtalk.com/forum/showthread.php?s=&threadid=134522
http://dvdtalk.com/forum/showthread.php?s=&threadid=155960

Matt925
02-24-02, 05:12 PM
I got the same email and placed an order on Friday for Breathless ($13.87) and Farewell My Concubine ($14.57). Both had the "guaranteed to ship in 48 hours" thing so I went with it. I'll post when I get confirmation.

woemcats
02-24-02, 05:38 PM
Those older threads are from when Orderbox operated under a different business model, one with a subscription fee. Now it is a regular e-tailer, which is why I created a new "Orberbox Back?" post.

And honestly, I don't take issue with how the store handled the misprice. The way I see it, yes, it was a mistake, but they aren't legally obligated to follow through with it, it is just PR. I don't know why people get so self rightous and bitchy because they weren't able to take advantage of a company. Yes, I've tried it in the past, but I didn't start calling them "Scamazon" when they cancelled my $0 copy of The Insider.

T-rex
02-24-02, 06:13 PM
Current policy:
"We guarantee your satisfaction with this item. You may return this item for a refund within 30 days as long as it is in its original sealed packaging. We will gladly exchange this item if it's found to be defective within 14 days. Shipping and handling charges are not refundable. "

Hope this is 14/30 days from the date shipment is received, for the sake of those choosing media mail. 14 days isn't really enough time to check for defects. I often don't watch a DVD within 14 days of purchase. Guess I'd better, if I buy something from these guys.

Startide
02-25-02, 02:43 AM
Are those people who signed up under the membership fee agreement still obligated under the agreement? I have never received any acknowledgement from them that those agreements are now cancelled. So if i start ordering again, they will start charging the membership fees again?

mcarver
02-25-02, 10:27 AM
I think that orderbox.com is now working under a new model than that outlined in the old threads. I did place an order on the 18th of Feb. All 3 items in stock where shipped within 48 hours. So far so good...

mcarver
02-25-02, 11:49 AM
Let's hope they have done their legal research...

http://www.ftc.gov/bcp/conline/pubs/buspubs/mailorder.htm


Making Fast Shipment Representations

Q: We represent that we ship in 48 hours. In case of delay, when are we required to provide notification of delay?

A: Within 48 hours of receipt of the order.

Q: Can we say 48 hours "most of the time?"

A: If you represent that you ship in 48 hours most of the time, you will be required to ship or provide notification of delay in 48 hours all the time. The Rule requires you to ship in the time you say. If you say you ship in 48 hours "most of the time," reasonable consumers will infer that you will ship their orders in 48 hours. Similarly, if you represent, "in-stock items ship immediately," unless you tell consumer when they order that the item is not in stock, you will be required to ship, provide notification of delay, or cancel the order immediately.

Therefore, if the item is stated to be in stock, they will need to notify you if they aren't shipping within 48 hours. Of course, does this include weekends? Since they are a 24/7 business. . .

Originally posted by woemcats
I did a search, and didn't find a current thread about Orderbox, so here goes...
<snip>

So, am I screwed here? They say that have shipping in 48 hours, but I ordered on a Friday, so I suppose if it hasn't shipped by Wednesday I'll know something is up. Anyone had any luck with them lately? I never used them before.

I can always protest the charge on my CC, since I have never done that, and MBNA has good protection for that sort of stuff.

Startide
02-27-02, 06:32 AM
Regarding OrderBox prices, there are a number of lower prices (after shipping) available at other sites such as DeepDiscountDVD (DDD)or even DVDPlanet (if you order several DVD to spread the shipping costs). Examples of titles are:

Thunderbirds Set #1 $21.25 delivered [DDD]
http://www.deepdiscountdvd.com/dvd.cfm?itemID=ANE070159
Orderbox price is $24.47 (higher)

Thunderbirds Set #2 $21.25 delivered [DDD]
http://www.deepdiscountdvd.com/dvd.cfm?itemID=ANE070162
Orderbox price is $24.47 (higher)

Thunderbirds Set #3 $21.25 delivered [DDD]
http://www.deepdiscountdvd.com/dvd.cfm?itemID=ANE070329
Orderbox price is $24.47 (higher)

Thunderbirds Set #4 $21.25 delivered [DDD]
http://www.deepdiscountdvd.com/dvd.cfm?itemID=ANE070332
Orderbox price is $24.47 (higher)

This is also true of some Japanimation (anime) titles as well such as those in the anime series "Magic Users Club" (and other series as well) which are lower-priced at DeepDiscountDVD or DVD Planet but higher at OrderBox.

So, does DeepDiscountDVD match the prices posted at OrderBox??.... .... .. . . . . . . . . . Verrrrry INTERESTING....

FOLLOWUP:

Mahou Tsukai Tai!: Magic User's Club #1 $14.98 delivered [DDD]
http://www.deepdiscountdvd.com/dvd.cfm?itemID=MBI400274
OrderBox price is $16.67 (higher)
:
:
Mahou Tsukai Tai!: Magic User's Club #5 $14.98 delivered [DDD]
http://www.deepdiscountdvd.com/dvd.cfm?itemID=MBI401479
OrderBox price is $16.67 (higher)

There are other anime like that as well...

Matt925
02-28-02, 03:39 PM
Originally posted by Matt925
I got the same email and placed an order on Friday for Breathless ($13.87) and Farewell My Concubine ($14.57). Both had the "guaranteed to ship in 48 hours" thing so I went with it. I'll post when I get confirmation.

Order shipped today. Technically, that makes it 96 hours, but as long as I receive it for such a low price I'm happy. But I won't be placing another order with them.

woemcats
02-28-02, 05:07 PM
My oder shipped within 48 hours and I got it today. Good job overall, and a great deal, 4 Woody Allen discs for a hair under $13 each. I saved at least !0 over DDD when tax is figured into the equation.

Cornfed
02-28-02, 05:46 PM
Wait a minute... So Orderbox isn't charging a monthly fee?

tenjin
02-28-02, 06:28 PM
Originally posted by Cornfed
Wait a minute... So Orderbox isn't charging a monthly fee?

From what I remember reading in passing, they adonded that. As a first time customer, I was recently able to place an order and got my order no problems. Their checkout system was strange though because there wasn't a preview or summary of the order before final submission.

Cornfed
02-28-02, 08:48 PM
I really got some good deals when I used them last fall. I'm going to give them another whirl during this 1-cent shipping promotion.

T-rex
03-01-02, 12:52 PM
My order shipped 88 hours after it was placed (well, USPS tracking info said they received electronic notice to be prepared for shipment 12 hours earlier, but it didn't actually ship until later, and that would still be 76 hours). So, according to those FTC guidelines that mcarver posted, they should've notified me of the delay. But I'm not too upset, considering there were only 4 copies left of my DVD at the time I placed my order and then it was out of stock the next day. Their stock info doesn't seem to be in real-time, but I'm glad they finally shipped what I ordered. Interestingly, my account page still says, "Picking order," but the invoice itself has a USPS tracking number.

Just a quick note to help you save on your phone bill ... The customer service phone number they have on their site is just a recording that says to e-mail them. Pretty stupid. It said to e-mail them for a quick response. Well, I e-mailed them a couple days ago before my order shipped to ask what the status was and I still haven't gotten a response from them. But it shipped anyway, so no big deal.

Only reason I ordered from them is because they had an out of print title I was looking for. Ordered it first from BigCD.com, but I don't have to explain what happened with that order. Was afraid OrderBox might be another BigCD, but looks like they're a legitimate business, for now anyway.

Eric F
03-01-02, 02:50 PM
I have some serious reservations about them as well. They just sort of changed the business model to the prices they were having a hard time (avoiding) confirming to begin with.

That said, I highly suggest if you're going to order from them, just order items they have in stock. I suspect they won't be around in a few months...

Venom
03-03-02, 01:25 AM
i ordered Ilsa the she wolf of the SS & Bio Zombie from orderbox after noticing how much cheaper they were compared to amazon. i didn't bother to note the date i order, date shipped and date received but it seemed a normal amount of time.

i followed that order with another order with the 1 cent media mail. i ordered two aquarium dvds (under 5 bucks each shipped) and The Fifth Element- Superbit (18.88 shipped) last saturday night, i believe all of the dvds shipped on tuesday morning received on friday.

very nice. i had good experiences in the past with the old model, granted i got in and got out and didn't stick around for the fallout.
and now i have had two good transactions recently. 1 cent shipping rocks, although once it's gone, the deals won't be nearly as great.

oh, nearly forgot. i haven't gotten one of the aquarium dvds yet. and the two of that i order i did get where shipped seperately, find it odd that the third one didn't make it. but i'll give it till tuesday before i begin to worry.

ps, they sell more then dvds, but the 1 cent media mail only applies to dvds.

mcarver
03-03-02, 09:44 AM
What e-mail address did you use?

Originally posted by T-rex
<snip>

Just a quick note to help you save on your phone bill ... The customer service phone number they have on their site is just a recording that says to e-mail them. Pretty stupid. It said to e-mail them for a quick response. Well, I e-mailed them a couple days ago before my order shipped to ask what the status was and I still haven't gotten a response from them. But it shipped anyway, so no big deal.

<snip>

T-rex
03-03-02, 03:31 PM
[email protected]

listed on their "About Us" page

Cornfed
03-06-02, 10:20 AM
I placed my order late Thursday night and they arrive Monday morning. I am satisfied and will try to get as much from them as I can during the penny shipping promotion.

Startide
03-06-02, 11:50 AM
I joined the feeding frenzy as well. Another 50 movies considered, and about 15 have come in so far.

The longest delay was when an order was placed, but the items did not reach shipping status until about four days later. After they reached shipping status, it took another 4 days to arrive.

At one penny, that seems similar to the BrandsForLess model of free shipping rebates, only that OrderBox qualifies all the orders whilst BFL must have hoped that fewer people would seek the rebate. I wonder how long OrderBox can keep this up?

As for email responses or their "OrderBox Live" feature, i haven't received answers. I guess they pick and choose which questions they want to answer, and give the stone-wall-of-silence treatment to the rest.

If you are looking for questions to ask with their "OrderBox Live" feature, you might look at the posted list of unanswered questions at:

http://www.orderbox.com/cart/pfs.asp?whocall=pchatrespond

mcarver
03-06-02, 11:58 AM
Even when the account info still shows "picking order" for an item, if you actually open the invoice information, you will usually see that it has been "shipped".

Originally posted by Startide
<snip>
The longest delay was when an order was placed, but the items did not reach shipping status until about four days later. After they reached shipping status, it took another 4 days to arrive.

<snip>

T-rex
03-06-02, 01:20 PM
Originally posted by mcarver
Even when the account info still shows "picking order" for an item, if you actually open the invoice information, you will usually see that it has been "shipped".



Well, when I placed an order with them, it said it "shipped" on the invoice twenty minutes later. It wasn't until the invoice actually had a USPS tracking number on it 3 or 4 days later that I actually knew the item had been shipped. Guess they can't maintain their 48-hour shipping promise with all the orders during the 1 cent shipping promotion, but I won't complain as long as I get everything I order in a reasonable time.

UPDATE: Just received my order from them. Ordered Feb. 25, shipped the 28th, arrived March 6. 5 days for Media Mail isn't bad, considering it was sent from CA to the east coast. Last two packages I sent from this side to CA took 9 days and 10 days. Maybe the mail goes faster in the other direction. Looks like I may place some more orders with them, as long as the shipping promotion continues.

HTitis
03-06-02, 06:25 PM
Has anyone received, or have tracking info for items that came out yesterday? I had four on preorder for 3/5, including A.I. and The Castle. As of today, nothing, though their order pages indicate that they have lots of copies in stock.

Also, I had preordered Less Than Zero, but they indicate that they do not have any in stock, even though it was supposed to be released yesterday. Was there a delay in the release?

The first time I e-mailed them with other questions in the past few weeks, they have gotten back to me within an hour or so. I e-mailed this morning (about 8 hours ago) regarding the 3/5 releases, asking if they ship preorders on or around the release date, and have heard back nothing. So as someone else mentioned, they pick and choose which e-mails they answer.

-David

Startide
03-06-02, 09:53 PM
On the shipping labels, i've seen both California and Memphis,TN locations.

There seems to be a different approach between the two locations. The California boxes were generally small and the DVD cases fit tightly inside. The Memphis ones were larger and the air spaces filled with foam peanuts and an additional label that said "proudly packed by XX, number YY). Ha, ha, if i could get more shipments from the Memphis site, i would as i can reuse those sturdy little rectangular boxes in the garage to hold things.

I am glad that OrderBox seems to have learned a lot in how to combine multiple DVD and ship them together in the same box to save on shipping costs. It had been my particular lament in the prior threads about 0rderBox (that they wasted so much money on shipping just one DVD per box).

The mail order companies could use more competition from places like 0rderBox and DeepDiscountDVD. I like how OrderBox has a larger variety and can also deliver books. With the successful DVD orders starting to come in, i will now give their book ordering service a try (as i've got maybe ten titles in mind already).

For those wondering what books to order, perhaps you've always wanted to buy some anime manga anthologies....? Those are great to order through the 0rderBox service. A hint on finding them, once you find a few such books, switch to searching against the author's name, and you will find them readily. Whilst Amazon is no longer on 0rderBox's list of suppliers, you can still use Amazon as your bibliographic reference... It has been very handy for me.

I can now complete the broken collections for titles like Battle Angel Alita (Gunnm), Nausicaa, Appleseed, Dominion, and others.

Matt925
03-07-02, 02:55 PM
Originally posted by Matt925
I got the same email and placed an order on Friday for Breathless ($13.87) and Farewell My Concubine ($14.57). Both had the "guaranteed to ship in 48 hours" thing so I went with it. I'll post when I get confirmation.

I received the package today and opened it to find only one DVD. The other is "backordered" and there is no indication of when I'll receive it, despite the fact that it was "guaranteed to ship in 48 hours" 12 days ago. And I've already been charged for it. And they haven't returned my emails.

D.Pham4GLTE (>60GB)
03-07-02, 09:34 PM
Originally posted by Matt925


I received the package today and opened it to find only one DVD. The other is "backordered" and there is no indication of when I'll receive it, despite the fact that it was "guaranteed to ship in 48 hours" 12 days ago. And I've already been charged for it. And they haven't returned my emails.

seems like their CS is just as good as before. Worst case senario, call up your CC company, and explain the situation to them

cubanx
03-08-02, 04:27 AM
They have 0 email support. Call thier toll # for a CSR
To contact them by phone, call: +1 (818) 501-4611

If a item goes into BackOrder you are charged then. It took them about 2.5 weeks to get a Backordered title in stock. I've recieved at least 20 titles which only a minor issue.

If you want A+ customer service look far elsewhere as they have changed for the worse but with 1 Cent shipping I highly suspect they are basically running a one-two man CSR operation. Customer support cost's $$$$.

Startide
03-08-02, 11:16 AM
Hey guys, there is NO need to panic.

First of all, you are protected for up to 60 days if you used your credit card (and are in the USA). So, you can afford to have a little patience in waiting for the back ordered item to arrive. There have been people who said that you have more than 60 days, but that is only at the sufferance of that person's credit card company which may be changed at any time if a lot of claims are made against that business. The legally required minimum protection is 60 days however, so no matter what, the CC has to give you at least 60 days.

Second, in return for the lower price, you kind of knew that you would get no customer service, right? If you have customer service questions, you might try the OrderBox Live option and see if there is a response. That feature is available from your OrderBox tray icon for those who don't read any documentation.

Anyways, don't get your panties in a bunch, and life will be a lot more pleasant. Other vendors like DVDPlanet and Amazon go out of stock, and get back in stock in 2 weeks.

BACKGROUND:

I have had items in the recent 0rderBox ordering spree go out of stock, and they were back in stock in about a week. Only one item has remained backordered for more than one week so far (and it still is).

Before people call for 0rderBox to go out of business for simply having no customer service (despite the bare bones pricing), please note that without this barebones price competition, we will see DVD prices drift ever higher as they had been. None of us are in favour of that, right? Orderbox is not like those companies from hell such as bigcd which seemed to have a plan of declaring bankruptcy to escape debts but found out it couldn't due to potential fraud suit. I think they do seem to be doing a good job at the price point they have, even though i may *ahem* poke at them a little for having next to no customer service staffing.

Anyways, i plan to order a bunch more books through OrderBox pretty soon. It's a great price when you order two or more books because the savings are there.

Matt925
03-08-02, 03:01 PM
Originally posted by Startide
Hey guys, there is NO need to panic.

First of all, you are protected for up to 60 days if you used your credit card (and are in the USA). So, you can afford to have a little patience in waiting for the back ordered item to arrive. There have been people who said that you have more than 60 days, but that is only at the sufferance of that person's credit card company which may be changed at any time if a lot of claims are made against that business. The legally required minimum protection is 60 days however, so no matter what, the CC has to give you at least 60 days.

Second, in return for the lower price, you kind of knew that you would get no customer service, right? If you have customer service questions, you might try the OrderBox Live option and see if there is a response. That feature is available from your OrderBox tray icon for those who don't read any documentation.

Anyways, don't get your panties in a bunch, and life will be a lot more pleasant. Other vendors like DVDPlanet and Amazon go out of stock, and get back in stock in 2 weeks.



I'm not panicking. The purpose of the store forum is to share our experiences we have with vendors. That is what I'm doing.

The problem is, they "guaranteed" that the item was in stock. So I placed the order. And after they have charged my CC, which is a practice that no legitimate business does, they inform me that they don't have it.

Regardless of whether I receive the item eventually or not, no company that has these practices deserves my business. And the bargain is not worth the hassle of not knowing when or even if you will receive an item, even after you've been charged.

Buy from them at your own risk.

Startide
03-08-02, 04:02 PM
0rderBox has a little bulletin board for people to post their questions. It looks like some of the most recent questions have been pulled.

http://www.orderbox.com/cart/pfs.asp?whocall=pchatrespond

What is amusing is that you don't have to be a member in order to respond to the posts!!!!!

Startide
03-10-02, 12:00 PM
""" As you walk on the surface of the frozen lake, you start to see cracks in the ice. """

The price of priority mail shipping used to be $4.95 with $0.01 added per shipment/order, but the pricing was recently changed to be higher. It is now $7.95 Priority Mail with a per shipment fee of $3.00 Priority Mail.

Startide
03-11-02, 11:09 AM
Followup:

Ugh. I tried ordering some books and the charges were pretty high. It caught me by surprise since i had been using what i last remembered for their book shipping charges (two weeks ago) instead of what they are now.

After the items moved from the "Recent Orders" to the "Invoice" section, i was then able to click on the individual invoice number for each book. There was a $3.45 shipping charge for EACH book that was additional to the overall $2 order fee. *blah* I cancelled all the book orders. Unless the individual book is fantastically expensive, the additional fee is too much.

By the way, the price you see on the summary page when you click on "My Account" is only the price of the item without the charges included. In order to see the actual additional fees, you have to click on the Invoice number once the order has been processed and has been listed in your Invoice section.... Don't let that price on the summary page lull you into complacency with OrderBox or you could get a surprise with a non-dvd order.

Startide
03-11-02, 11:20 AM
From OrderBox's updated listing of shipping charges:

Category/Shipping Method Per shipment* Per Item

DVD/Standard Shipping (3-10 days following shipment)
$0.01 for entire order PLUS 0.01 each DVD

Books/Standard Shipping (3-10 days following shipment)
$2 for entire order PLUS $3.45 each book

Ashirg
03-16-02, 03:39 AM
I placed 2 orders with Orderbox - one was a pre-order and charged to my credit card on 2/27, the other was "guaranteed 48 hour shipping" for in-stock items and charged on 3/4. Both orders are listed "In warehouse" status and a lady from "customer care", Cynthia Brown, told me that my items should be shipped by Tuesday or Wednesday (that is LAST Tuesday and Wednesday). My last e-mails sent on Thursday and Friday were not answered. Should I start worrying, dispute the charges and look for these items elsewhere or am just paranoid?

D.Pham4GLTE (>60GB)
03-16-02, 04:48 AM
Originally posted by Ashirg
I placed 2 orders with Orderbox - one was a pre-order and charged to my credit card on 2/27, the other was "guaranteed 48 hour shipping" for in-stock items and charged on 3/4. Both orders are listed "In warehouse" status and a lady from "customer care", Cynthia Brown, told me that my items should be shipped by Tuesday or Wednesday (that is LAST Tuesday and Wednesday). My last e-mails sent on Thursday and Friday were not answered. Should I start worrying, dispute the charges and look for these items elsewhere or am just paranoid?


from what i know, O-box doesn't really answer their e-mails. The best way to reach them is by calling.

mcarver
03-16-02, 09:21 AM
So far I have had good experiences with orderbox. However, they are not great on keeping one informed (don't seem to answer e-mail & do not notify that items are shipped). Their web page info on your orders is somewhat misleading. Items will say shipped (even when they can't be, as the title hasn't been released yet). You need to open up the invoice and look for a USPS tracking number to indicate whether an item has actually shipped or not. It's that ole saw, "you get what you pay for". Prices are extremely low, so we are not paying for fancy notification systems or 24/7 customer service.


Originally posted by Ashirg
I placed 2 orders with Orderbox - one was a pre-order and charged to my credit card on 2/27, the other was "guaranteed 48 hour shipping" for in-stock items and charged on 3/4. Both orders are listed "In warehouse" status and a lady from "customer care", Cynthia Brown, told me that my items should be shipped by Tuesday or Wednesday (that is LAST Tuesday and Wednesday). My last e-mails sent on Thursday and Friday were not answered. Should I start worrying, dispute the charges and look for these items elsewhere or am just paranoid?

amarynth
03-18-02, 03:43 PM
Looks like the shipping special is over. Ground is now $1.99 plus $.99 per item.

D-Ball
03-18-02, 04:59 PM
Originally posted by amarynth
Looks like the shipping special is over. Ground is now $1.99 plus $.99 per item.

Guess I'm lucky that I placed my order yesterday.

Startide
03-23-02, 12:53 PM
For info archive purposes, the following sites were supported by the OrderBox downloadable discount-ordering program as of March 20th:

www.booksamillion.com / www.alphacraze.com / music.barnesandnoble.com / www.briansbooks.com / www.digitalguru.com / ishop.wordsworth.com / www.alldirect.com / search.borders.com / www.bookzone.com / www.centore.com / www.readmedoc.com / www.macmillansoftware.com / shopping.yahoo.com / www1.fatbrain.com / www.express.com / www.etronics.com / www.randomhouse.com / www.half.com / video.barnesandnoble.com / www.radioshack.com / www.caraudioexpert.com / www.deepdiscountdvd.com / www.uln.com / shop.barnesandnoble.com / catalog.dummies.com / www.a1books.com / www.dbuys.com / www.compleatmystery.com / www.us.buy.com / www.bkconnection.com / www.1bookstreet.com / www.dvdexpress.com / www.dvdempire.com / www.thephotospecialists.com / www.gogocity.com / www.powells.com / www.walmart.com / www.wbstore.com / www.mcp.com / www.barnesandnoble.com / r1.us.rmi.yahoo.com / www.expresscameras.com / www.elgrande.com / www.twec.com / www.cap-press.com / www.smarterkids.com / www.halfpricecomputerbooks.com / www.cduniverse.com / www.bn.com / www.bookpool.com / www.tristatecamera.com / www.mymusic.com / www.bookvariety.com / www.chumbo.com / www.computerbookexpress.com / www.digitaleyesdvd.com / www.bookauthority.com / www.cdnow.com

madelinebh
04-07-02, 10:17 PM
WARNING: Do NOT shop from Orderbox.com- read on


Do NOT shop from Orderbox.com!!!! I made the mistake of giving this web site a try, even though I had heard they had poor service. Well, let me tell you from first hand experience, they are terrible. I have been totally f*#ked by them. I ordered a children's DVD ("Teletubbies Baby Animals") for my 2 year old daughter from them because they had the best price I could find (~$15.50 with shipping), and they said they had several in stock, guaranteed to ship within 48 hours. So I tried them. After placing the order, the invoice on my account page clearly stated "Teletubbies Baby DVD." About 10 days later I got my package from them. But, they sent the VHS version. The invoice that was included clearly states "Teletubbies Baby DVD." So I figured I'd call their customer service number and get this fixed. I called their customer service number and got nothing but a voice recording stating - "all customer service issues should be directed to [email protected]" So I e-mailed them, and e-mailed them, and e-mailed them- about 5 times now. It's been almost 2 weeks since I got the item, and still no response. I've tried calling their customer service number about 10 times now and keep getting the same number. I guess I'm stuck with the VHS tape. I don't want to just send the item back to them because I doubt I'll get my account credited. Any suggestions?

Anyway, PLEASE don't shop from orderbox.com. Their customer service is non-existent. I've learned this the hard way and now have paid about $6.00 too much for a VHS tape I don't even want.

D.Pham4GLTE (>60GB)
04-07-02, 11:04 PM
Originally posted by madelinebh
WARNING: Do NOT shop from Orderbox.com- read on


Do NOT shop from Orderbox.com!!!! I made the mistake of giving this web site a try, even though I had heard they had poor service. Well, let me tell you from first hand experience, they are terrible. I have been totally f*#ked by them. I ordered a children's DVD ("Teletubbies Baby Animals") for my 2 year old daughter from them because they had the best price I could find (~$15.50 with shipping), and they said they had several in stock, guaranteed to ship within 48 hours. So I tried them. After placing the order, the invoice on my account page clearly stated "Teletubbies Baby DVD." About 10 days later I got my package from them. But, they sent the VHS version. The invoice that was included clearly states "Teletubbies Baby DVD." So I figured I'd call their customer service number and get this fixed. I called their customer service number and got nothing but a voice recording stating - "all customer service issues should be directed to [email protected]" So I e-mailed them, and e-mailed them, and e-mailed them- about 5 times now. It's been almost 2 weeks since I got the item, and still no response. I've tried calling their customer service number about 10 times now and keep getting the same number. I guess I'm stuck with the VHS tape. I don't want to just send the item back to them because I doubt I'll get my account credited. Any suggestions?

Anyway, PLEASE don't shop from orderbox.com. Their customer service is non-existent. I've learned this the hard way and now have paid about $6.00 too much for a VHS tape I don't even want.

well, you've learned from your mistake. i hope others heed it to. i stopped buying from them when they started to go downhill, and luckily got all my items. what you could do is to call your CC, and explain the situation. i've done this several times with less reputable companies who took my money

madelinebh
04-08-02, 10:53 PM
Tried calling their customer service number again today - got the same recorded message. I'll definitely give my credit card company a call. Thanks for the advice, D. Pham.

Startide
04-09-02, 01:12 AM
Has anyone gotten responses from OrderBox customer service recently? I am not looking for complaints, just a few (or even one) success story. Also, is Cynthia Brown (the name on so many prior CSR emails) still working there?

Don't forget to read and post on their Customer bulletin board....

Ashirg
04-09-02, 02:33 AM
I'm fed up with trying to reach them. I'm calling my Credit company as well as writing a letter to http://www.ftc.gov/bcp/conline/pubs/credit/billed.htm

Yaright
04-09-02, 10:25 AM
Yes, Cynthia Brown is still there. I've been in "negotiations" to return a DVD for over a month. She wrote me back just this past week.

I've been very careful to be polite in my emails, and I don't rant, rave, or threaten them. This is the first time I've posted anywhere about my situation, and I never told them I would post to forums if they didn't help me. Even after this mistake, I did place 6-7 orders with them, and they have all went well.


(short version, my tale of woe)

Wanted to price a dvd (BGC 2040, v2).
Added it to my cart to calculate shipping/handling (before the 1 cent sale).
Had to register first.
Wouldn't accept my previous OB userid (under the membership plan).
Create new account.
Put item in shopping cart.
Try to proceed to screen with "total, do you want to proceed" which every other site has.
MS database error, unable to create page.
Repeat 3 times, quit for the night.
Next morning - SURPRISE! Got order confirmation email.
Say, "what the heck, I'll let it go through".
Receive wrong DVD (BGC v2, not 2040).
Check, sure enough, that is what the order confirmation said all along (grrr).
Request RMA from OB via email.
No response for 3 days.
Send a "nastygram" (polite, but vague references to credit card chargebacks).
Hear back from Cynthia - "Oh, didn't you get my mail from 2 days ago". Attached to her note is the missing email with the RMA number. (Nope, I didn't receive it the first time, don't know who's fault that is).
Send back DVD using their RMA number.
Wait one month.
Ask where my refund is (via email), saying if I don't receive it, I will start chargeback with CC company.
Cynthia asks for my tracking number (which I paid extra for guessing I would need it later).
Email back tracking number.
Receive note promising credit.
Wait one week, no credit. Call CC co, start chargeback proceedings.
Email back to Cynthia, saying I've started chargeback, please check on credit.
Receive email from Cynthia, saying "sorry for the delay, your account has been credited".
Orderbox site now shows an invoice for credit, but no CC transaction for the refund.
I send email to Cynthia, explaining I want a refund to my CC, and will send back paperwork to CC co for chargeback in a few days unless it shows up.

Waiting for a response, I'll give them until Friday.

So I was originally charged $18.96, I paid $3.50 to send it back, and I MIGHT get a refund of $16.95. This is why I normally keep mistakes from etailors (or use them as gifts) rather than play customer service runaround. But this time I had no conceivable use for the item.

Edited to fix typos...

Startide
04-10-02, 06:48 PM
Thanx. It's good to know that there actually is someone over at OrderBox working on returns and CSR things. They must be swamped or something.

booswain
04-28-02, 09:03 PM
Recently i have had success and problems...my orders have been going just fine and i have gotten the items quickly

they double charged me for an order for 78 dollars and there is no live customer service anymore...just an answering machine....i have sent several emails so i may have to just dispute the charge with my credit card company...

so no customer service but i have had some good deals come through especially on criterion dvds..they do seem to be going downhill though...

rdodolak
04-29-02, 07:17 AM
Originally posted by Yaright
Yes, Cynthia Brown is still there.

Could you send me her email? I have been trying to get in touch with someone from orderbox without any success for a few months now. Thanks.

mcarver
04-29-02, 08:21 AM
It's getting too risky to do business with them. I have NEVER EVER received any response to any of my e-mail to them in the last 2 months. Sooner or later I am going to get burned.

booswain
04-29-02, 12:46 PM
I got two emails today saying they had taken care of my problems...we will see...if they refund the overcharge i will continue to do business with them...

Yaright
04-29-02, 07:58 PM
Well, followup to my story above - before sending back my chargeback forms I got a letter from my CC co saying the issue was resolved and the credit was made permanent. Yay!

As for who I dealt with: [email protected] . I got a personal response from Cynthia Brown, and I replied to it (repeat ad-infinitum). Based on what I've read here and other places, I'm not sure she would even respond to unsolicited email. I've seen her email address posted here or at the retail forum of AnimeOnDvd if you really want to try it.

Personally, I'd write a (short) email to [email protected] saying you've received no response to your inquiry, and are therefore reluctantly initiating a chargeback with your credit card company. That will most likely get you a personal response. If it doesn't, you'll actually have to follow through and get your money back via your credit card co. It really is a very simple process, made much simpler when you can honestly write "Tried to contact the merchant X times to resolve issue, never heard back". Dates help too.

TheVelvetRope
04-29-02, 10:58 PM
I'm going to have to side with those encouraging others NOT to deal with this company. I ordered from them on 4-23. A $68 box set and two $13 DVDs. They arrived quickly and I was pleased. Today, I received my statement and I was not charged the $97 and change I should have been, but instead $297.21!!! I double-checked the site (to ensure I wasn't unwittingly agreeing to join some "savings club" or something by buying from them) and there is nothing in my account to indicate this additional charge is in any way legit. I tried calling them, but they could not be reached at the CS number and the number on my statement came up as disconnected. The matter is currently in dispute, and I'll post the resolution, but I will never buy from them again regardless of the outcome. Anyone else have something like this happen? I checked this thread before buying and haven't seen anything like it posted.

D.Pham4GLTE (>60GB)
04-29-02, 11:02 PM
Again, for anyone tempted to order from them, I strongly encourage you to read this thread, as well as the links to the two discussion threads stevevt pointed to in the first page.

rdodolak
04-30-02, 07:15 AM
Originally posted by Yaright
Well, followup to my story above - before sending back my chargeback forms I got a letter from my CC co saying the issue was resolved and the credit was made permanent. Yay!

As for who I dealt with: [email protected] . I got a personal response from Cynthia Brown, and I replied to it (repeat ad-infinitum). Based on what I've read here and other places, I'm not sure she would even respond to unsolicited email. I've seen her email address posted here or at the retail forum of AnimeOnDvd if you really want to try it.

Personally, I'd write a (short) email to [email protected] saying you've received no response to your inquiry, and are therefore reluctantly initiating a chargeback with your credit card company. That will most likely get you a personal response. If it doesn't, you'll actually have to follow through and get your money back via your credit card co. It really is a very simple process, made much simpler when you can honestly write "Tried to contact the merchant X times to resolve issue, never heard back". Dates help too.

Thanks Yaright. I wrote another email to this address. The only thing is I have written several times to this address without a response over the past 6 weeks. I have watched the inventory for those dvds slowly dwindle down until they were out of stock and then come back in stock and so on. Of course both orders have shown 'sending to warehouse' for more than 6 weeks as well.

booswain
04-30-02, 12:29 PM
i had a similar double charge..they sent me an email telling me that would deal with it but still have not seen a resolution to this one

my opinion is that this company is on the way out..and that they dont have the staff to deal with any of these problems...probably best to bail out on them if you already havent

Startide
04-30-02, 04:10 PM
I've ordered quite a bit from them and have been charged correctly so far. A few more titles are still straggling in as I ordered deep into the "future" when they had their low-cost shipping specials.

booswain
05-01-02, 09:09 AM
well...orderbox credited back my account the overcharge mistake...

im impressed..

as i said again..i have not had any problems..with the merchandise...

so i will continue to order from them....

mcarver
05-01-02, 12:13 PM
I would check your credit card charges very carefully....

On 4/24/02 I was charged 3 separate times by Orderbox (none of the charges match any of my outstanding orders). They did ship one item around this date,but the original invoice showed as $13.26 total w/shipping. However, my credit card charges show the following:

$16.68
$36.12
$25.94

I have yet to ever (and I mean EVER) receive a response to any of my e-mails to [email protected]

Do business with this company at your own peril....

mcarver
05-02-02, 08:15 AM
Just to keep everyone posted... I e-mailed Oderbox May 1st asking them to correct my credit card charges for items not ordered or shipped.

No response as of May 2nd. With other companies I have done business with, I have received some sort of response within hours.

I have since e-mailed them and notified them that if they do not respond and/or do not correct the charges, I will be reporting them to the FTC and the State Attorney's General office. Orderbox is not practicing legal or ethical business practices.

They also seem to have started a new practice of changing the status of orders to "in warehouse" even if they are not in stock. This prevents one from cancelling an order. By law, if they don't ship by the promised date (48 hours), one has the right to cancel the order. I have 2 items that have been in status of in warehouse for over 2 weeks now. And since Orderbox does not answer their phones or e-mail, there is no way to solve these issues.

They also have been pulling items from their "order" inventory without notifying customers that had these items on order.

I highly recommend that NO ONE do business with them, as these are all severe WARNING signs!

Startide
05-02-02, 11:36 AM
Well, I've received THREE more anime DVD in the past two days, so they are still shipping them out. Those DVD had been on the "sent to factory" status list. I have yet to receive the next Credit Card (CC) report, but everyone here that has been saying "the sky is falling, the sky is falling" has gotten me worried that the sky is falling. *wry grin* So far, my CC statement is correct.

To balance the slate, other dvdTalkers in the past have had billing problems with Amazon, DeepDiscountDVD, and, well, basically everyone else, including massmusic, 800.com, reel, valueAmerica, etcetera.

Anyways, I will keep ordering, and simply keep an eye on my charge statements. If I see something I don't like, I will just send an email, and then call the CC company if no response from OrderBox. It is pretty simple, and so, the amount of fright shouldn't be so great when the price is right.

Anyways, OrderBox is not the only company that rarely responds to queries unless it is a direct problem. I get the same thing from dvdPlanet. *heh* I have had MORE problems with dvdplanet.com and CDNOW and others than I have had with OrderBox.

FOLLOWUP:
I went back over the past CC statements and of the most-recent 70 (approx), they were all charged CORRECTLY. I had my CC stuff available online, and I also had purchase data in my laptop, so I was able to correlate them. No overcharges. No extra additional charges. If there was a charge, I had received the DVD from OrderBox. So, OrderBox still remains embarrasingly as my number one best no problem etailer (embarrasing because I keep wanting to believe all those "sky is falling" cts from everyone).

But my ISP charged me twice. I couldn't believe it! But there it was, a charge in early April (as expected) and another charge in mid April (not expected). Hmmm. Thanx to OrderBox, the inspection has yielded fruit against my ISP! I had called mid april with a CSR type question, i hope they are not charging for CSR help at the ISP.... UGH.

Anyways, I will continue to order from OrderBox.

mcarver
05-02-02, 12:24 PM
DeepDiscountDVD, 800.com, djangosmusic.com, ree.com, amazon.com, pokerindustries.com, hkflix.com, etc. have ALWAYS been responsive to e-mail and/or phone calls. orderbox.com has NOT been responsive to anything. Over the last 4-6 weeks they have not responded to a single piece of e-mail I have sent them trying to sort things out!

Yes, billing and orders can go amiss. However, in all of the other cases there has been reponse (heck, even cdnow.com responded <G>)... But not orderbox.com. I prefer to NOT do business with a company that only wants my money (even money they are not authorized to take) and doesn't give a damn about customer support. Nor do I have the time to deal with the headaches caused by such shoddy business practices.


Originally posted by Startide


To balance the slate, other dvdTalkers in the past have had billing problems with Amazon, DeepDiscountDVD, and, well, basically everyone else, including massmusic, 800.com, reel, valueAmerica, etcetera.

rdodolak
05-02-02, 01:33 PM
Originally posted by mcarver
Just to keep everyone posted... I e-mailed Oderbox May 1st asking them to correct my credit card charges for items not ordered or shipped.

No response as of May 2nd. With other companies I have done business with, I have received some sort of response within hours.


I have yet to receive a response from orderbox.com regarding any of the emails that I have sent to them in the past.

Their 'Ships within 48 hours. Guaranteed!' is a joke. It's more like 'Ships with a year if your lucky.' If I recall, its illegal for them to post that if they aren't going to shipped the item within the posted timeframe. Otherwise, they need to contact the customer which they haven't done either. Anyone recall were those laws can be found?

mcarver
05-02-02, 02:27 PM
from:
http://www.ftc.gov/bcp/conline/pubs/buspubs/mailorder.htm

Making Fast Shipment Representations

Q: We represent that we ship in 48 hours. In case of delay, when are we required to provide notification of delay?

A: Within 48 hours of receipt of the order.

Q: Can we say 48 hours "most of the time?"

A: If you represent that you ship in 48 hours most of the time, you will be required to ship or provide notification of delay in 48 hours all the time. The Rule requires you to ship in the time you say. If you say you ship in 48 hours "most of the time," reasonable consumers will infer that you will ship their orders in 48 hours. Similarly, if you represent, "in-stock items ship immediately," unless you tell consumer when they order that the item is not in stock, you will be required to ship, provide notification of delay, or cancel the order immediately.

Originally posted by rdodolak


I have yet to receive a response from orderbox.com regarding any of the emails that I have sent to them in the past.

Their 'Ships within 48 hours. Guaranteed!' is a joke. It's more like 'Ships with a year if your lucky.' If I recall, its illegal for them to post that if they aren't going to shipped the item within the posted timeframe. Otherwise, they need to contact the customer which they haven't done either. Anyone recall were those laws can be found?

rdodolak
05-02-02, 06:15 PM
Thanks mcarver. I knew I saw them before but couldn't locate them.

mcarver
05-02-02, 07:19 PM
If it were funny, the other big joke about orderbox.com is there phone message when you call their offices for customer support. "Customer support will be dealt with promptly if emailed to [email protected]".

Any company that can't, or won't, deal with customer issues such as unauthorized credit card charges, non-prompt shipment as promised, wrong items sent, etc. is not a company anyone should support. There are more than enough other companies that care about their customers and follow the law to chose from.

The have missed their deadline to answer my concerns regarding 3 unauthorized credit card charges to my credit card. I am left with not other recourse than to file a complaint with the FTC and the California State Attorney's Office.

Originally posted by rdodolak


I have yet to receive a response from orderbox.com regarding any of the emails that I have sent to them in the past.

Their 'Ships within 48 hours. Guaranteed!' is a joke. It's more like 'Ships with a year if your lucky.' If I recall, its illegal for them to post that if they aren't going to shipped the item within the posted timeframe. Otherwise, they need to contact the customer which they haven't done either. Anyone recall were those laws can be found?

Startide
05-02-02, 07:47 PM
Thanx for the posting of the 48-hour shipping terms.

It is the irony that although I have put in many more total DVD orders with OrderBox over their various promotional campaigns, I have had more problems with the other ranked GOOD-to-GREAT vendors such as DeepDiscountDVD, CDNOW, DVDPLanet, 800.com, Reel.com. It is unfortunate for us that Orderbox doesn't seem to respond to all of their email. Since I am well-armed with the ability to contact my CC if there is a problem, I am not panicking. Panic occurs only when I start seeing strange telecom charges appear on my credit card like with DeepDiscountDVD and their popup advertisements that transfer your name, info, and CC number with permission to the telecom company. It is very easy for me to accept such popups as I have automatic focus where my mouse cursor automatically jumps to the YES button on the popup. So, if I was trying to CLOSE a window, there is a chance that I would accidentally accept the DeepDiscountDVD popup advertisement offers instead.

Anyways, after placing a CC order with OrderBox, whether or not it is indicated as SHIPPING to the WAREHOUSE, you have other federal protections. If your CC is charged, you must receive the product within 30 days of the charge or you can cancel the order. There are other protections you have if you live over 150 miles from the vendor. Anyways, my OrderBox charges appear when the item is shipping, not when the order was placed. So, there is plenty of time to catch any problem. From other people's postings, their CC lets them have 6 months to report a discrepancy; I have the minimal 60 days from the date the charge was placed. It is still a fairly straightforward process and not complicated to determine what I have ordered and what I received, even though I ordered VERY MANY discs.

For those looking for phone numbers, the one that that my credit card company has for OrderBox is 818-746-6493 (to the OrderBox office in California).

Credit card charges from OrderBox seem to appear when the item is shipping. I see lots of dates sprinkled throughout the various credit card statements, even though I had placed the large orders all at once on their same respective days. I expect I will see some more OrderBox charges appear in May and June as more of my pre-ordered items begin to ship.

mcarver
05-02-02, 08:57 PM
First I am not telling anyone they can't do business with whom ever they choose. That's the free market system. However, if one continues to do business with firms who act (or fail to act) as orderbox.com does, one allows them to continue unlawful business practices. If they stay afloat for any time because of this support, they continue to do business and have the ability to suck unsuspecting customers into their trap (not everyone who does business with orderbox participates in DVDTalk's forums). Also as long as a company can continue to practice unlawfully because people support them, the less likely they will ever change their practices and will continue to bilk unsuspecting customers.

Speaking of cdnow.com (deja vu all over again)... They did do a successful and fairly ethical and legal business, until one day they stopped supporting their customers and started unauthorized charging of credit cards (search this forum for that history). Until the day cdnow finally died of its own weight, we had people supporting them and doing business with them (even after reading the woes and tribulations here at DVDTalk -- go figure).

The 3 recent unauthorized credit card charges on my credit card are NOT related to any shipped order. Nor do they match any of the 2 outstanding orders I have with them. I have the ability to check my credit card charges online the day following them being posted. That is how I know about the recent unauthorized charges made to my card.

Speaking of pre-ordered items, I have 1 that was never shipped (nor charged) that has been In Stock for a week on their site. This is not a good sign. Nor is it a good sign that items I had on order are dropping from their inventory list (all without any notification to me -- which is a violation of federal law).

Originally posted by Startide
Thanx for the posting of the 48-hour shipping terms.

It is the irony that although I have put in many more total DVD orders with OrderBox over their various promotional campaigns, I have had more problems with the other ranked GOOD-to-GREAT vendors such as DeepDiscountDVD, CDNOW, DVDPLanet, 800.com, Reel.com. <snip>

Credit card charges from OrderBox seem to appear when the item is shipping. I see lots of dates sprinkled throughout the various credit card statements, even though I had placed the large orders all at once on their same respective days. I expect I will see some more OrderBox charges appear in May and June as more of my pre-ordered items begin to ship.

mcarver
05-02-02, 09:13 PM
Following from whois:

Registrant:
OrderMarket, Inc (ORDERBOX4-DOM)
320 W. 31st
Los Angeles, CA 90007
US

Domain Name: ORDERBOX.COM

Administrative Contact, Technical Contact:
Belson, Mike (BM4050-ORG) [email protected]
P.O. Box 56645
Sherman Oaks , CA 91413
US
818-9097110

Record expires on 17-Aug-2002.
Record created on 17-Aug-2000.
Database last updated on 2-May-2002 22:10:36 EDT.

Registrant:
OrderMarket, Inc (ORDERMARKET2-DOM)
320 W.31st
Los Angeles, CA 90007
US

Domain Name: ORDERMARKET.COM

Administrative Contact:
Belson, Mike (MBX153) [email protected]AHOO.COM
POBox 56645
Sherman Oaks , CA 91413
818-909-7110 (FAX) 818-989-1422

(should have checked this before I even thought of doing business with them... an e-mail address at yahoo.com??? -- warning, danger, danger, Will Robinson!!!)

D.Pham4GLTE (>60GB)
05-03-02, 12:09 AM
sherman oaks? i used to work in that city ;)

RonBoster
05-03-02, 12:31 PM
I think mcarver has a good point...people vote to support businesses by buying from them.

This next statement may seem harsh...after reading this thread, if someone continues to buy from OB, then they deserve the poor service that OB provides their customers.

I did business with them when they first started to sell DVD's. I had CC problems and lack of responses to my emails and phone calls. When they came back, I posted a "screw them" response in an OB thread. I got an email from one of their VP's, who asked me to try them again....

I'm glad I didn't

Ron

booswain
05-03-02, 02:19 PM
Although ive only had one problem with them i have begun to agree its almost too risky to deal with them...even though the prices are low..they are not that much lower that say DDD and actually the price shipped on Night of the Living Dead new version is cheaper shipped from them than orderbox....


which i found out after my order was shipped...

too bad though because for a while they were great and then fell apart...

as opposed to amazon whose customer service has always been great to me....but whose prices are higher


i remember an old order site called reel.com...that had great service..and then they went out of the order business...

what a shame..

Startide
05-03-02, 04:08 PM
Originally posted by RonBoster:
I think mcarver has a good point...people vote to support businesses by buying from them. RonI guess from mcarver's perspective I am supporting and furthering what he feels is a company that is very understaffed on customer service and has made mistakes on charging. I've got 89 inventory listings (approx) and only a few left to be shipped. With a long record of good deals like that, I am loathe to take mcarver's advice to drop support by yanking the remaining orders that are still cancellable outside of the preorder list.

However, I do support the free market doctrine that he mentioned. I will cancel the pre-order items that I have ranging out into August, but I will let the few remaining items I have linger as part experiment and part lingering loyalty to a company that has done well to me and saved a lot of dollars.

It is too bad that DeepDiscountDVD doesn't have a larger variety of anime titles, particularly with new releases. I find I am unable to switch over to DDD from OrderBox. By the time DDD lists many of their limited set of anime titles, I have already purchased and received them from OrderBox, BestPrices.com (ULN.COM), or got impatient and bought it at a retail B&M.

Startide
05-06-02, 07:13 PM
*sniff* I transferred the cancellable orders from OrderBox to DDD to the tune of $330 worth. It is a strange feeling as OrderBox has yet to do something noxious to me, but I've fallen prey to the loud strident complaining about OD.

The outstanding orders that haven't been charged yet but are marked as being in the "WAREHOUSE" can still be unilaterally cancelled by me through a nefarious technique, but I am hesitant to do stick it to OrderBox. They've saved a LOT of $$$ for me in the past (when I ordered both discs and books thru their service).

Startide
05-06-02, 11:34 PM
Just received another anime DVD title. It seems that the titles are being filled just like the good old days (back in August, September, October) when you made your purchase and the order was submitted by OrderBox to the warehouse. If the warehouse liked the price, they would fulfill it immediately. Otherwise, your "bid" would wait and wait for the warehouse to get hungry enough to accept the low price offer.

I'm not saying that is how it is, but I am merely doing some recreational speculation. Anyways, I transferred a number of orders from OrderBox to DDD earlier today (using a 10% off coupon from DDD) so hopefully it should be more predictable as to when I receive titles.

What is bizarre is that on some days, I will receive two or three OrderBox DVD shipments from the same location; the 3 orders were not combined into one single box to save on shipping costs. Whatever ordering database system they use seems to have broken down when it comes to aggregating orders.

Startide
05-08-02, 10:01 AM
Do you get strange comments on your manifests?

The shipping manifest is that piece of paper included with each OrderBox shipment. The manifest lists the dvd titles that were shipped. About 3 inches from the top is a box labeled "MESSAGE" where the vendor can write a little note to you. I was looking over my manifests and noticed the CSR message "Hello Morris: Thank you for shopping at SUPERDUPERCLUB.COM. We hope you will come back to us for your next purchase."

Very strange. I had neither previously visited superduperclub.com nor is my name Morris. After seeing that, I just had to go visit superduperclub.com to see what dvd prices were like... I wonder if it is another company created by JK2000 INC (the company hosting OrderBox....

Thor
05-17-02, 01:16 AM
Well, add me to the Orderbox dissatisfied. I am still waiting for replies to e-mails I have sent two months ago about a return that I sent back to them. (To be fair to them, I didn't get an RMA before returning; to be fair to me, it doesn't say on the invoice that you need one.)

I've used every e-mail I think of, called the phone number (which tells you to send e-mail) ... ugh.

rich-y
05-17-02, 01:23 AM
I placed an $80 DVD order with OrderBox and received it within a matter of days.

From reading the above posts, I guess I'm lucky I didn't have any problems.

But, I would have to say they handled my order flawlessly!

mcarver
05-17-02, 08:22 AM
To be fair to you, you wouldn't have gotten an RMA from them (since you can't reach them via phone and they don't seem to read their e-mail). I e-mailed them for one over 2 months ago and never got one, so I ate the cost of the DVD. Now I am battling with my credit card company over 3 over charges to my credit card for by Orderbox.

Originally posted by Thor
Well, add me to the Orderbox dissatisfied. I am still waiting for replies to e-mails I have sent two months ago about a return that I sent back to them. (To be fair to them, I didn't get an RMA before returning; to be fair to me, it doesn't say on the invoice that you need one.)

I've used every e-mail I think of, called the phone number (which tells you to send e-mail) ... ugh.

Startide
05-20-02, 12:08 PM
Has anyone noticed that ORDERBOX.COM is also selling on eBay and/or half.com? It is somewhat similar to what hitmenow.com is doing....?

FOLLOWUP:
*wry grin* Perhaps one way to keep in touch with ORDERBOX.COM is to send email to them through their eBay/Half email address........... *winky wink*

mcarver
05-24-02, 02:24 PM
Latest saga....

Last month Orderbox either charged me for items I never ordered and/or received, or they overcharged me for some items. Of course the normal process of sending e-mail with no response. The charges where disputed with my credit card company. So far my credit card company has credited me for the difference in one of the overcharges (with another still pending).

However, imagine my surprise (since I haven't had any oustanding orders and don't plan on ordering from Orderbox in the future) to find that I have 2 new charges on my card from Orderbox! (just happen to match the disputed charges). So here we go again, spent 20 minutes+ on the phone with the credit card company trying to explain what exactly is going on, before they grasped the situation and allowed me dispute the latest charges.

So once again, keep a careful watch on your credit card charges and try your best to match the charges to your invoices.

hitmenow.com
06-08-02, 09:07 AM
Originally posted by Startide
Has anyone noticed that ORDERBOX.COM is also selling on eBay and/or half.com? It is somewhat similar to what hitmenow.com is doing....?

Could be... We actually started selling on Half.com first (then Amazon, ebay, etc). It's just another market to tap.

It's only been recently that our direct website sales have exceed those from Half.com. Yay!

honking
07-03-02, 04:48 PM
Just got off the phone with orderbox.com customer service. They may have most clueless employees ever. Here is my conversation sumed up:

CS: Hi thank you for calling orderbox how may I help you?

Me: I just wanted to check on the status of a preorder to see if it will ship when it is suppose to.

CS: Do you have an invoice number?

ME Yes XXXXX

CS: Thank you one sec.

CS: Oh my I am so sorry, it looks like you purchased this in May??? I have no idea why you have not received it yet.

ME: well you see it is a preorder it is suppose to come out tuesday?

CS: A Preorder? Why did you buy it in May then?

ME: To make sure I got it since it is limited and you guys had a good price, so do you know when it will ship?

CS: No, you will have to send an email.

ME: you can't look and see when it will ship or when it is suppose to ship?

CS: No, if you want to cancel you need to send an email.

ME: that is why I called you so I would not have to wait. I don't want to cancel as long as I get the DVDs I am suppose to get.

CS: I dont know, maybe you should call the warehouse or email us, thanks for calling, good bye...

ME: WHat?!?!?

CS: (CLick)

And they hung up! To best buy.com I will go what a sad day. If I get this set I guess I will trade itor something. Oh Well.

Not to mention the CS had a thick accent and did not speak good english.

Poor, Poor, poor

Yug
07-31-02, 04:45 PM
I called then emailed called then emailed ......

Asking where my Herzog/Kinski Box Set was.

No answer no nothing.

Is this company still operating or is the website just functioning on it's own.

Anybody know what the score is with these clowns... should I give up and buy this elsewhere mind you the presell price I agreed to was $40.87. ANYBODY pleaszzzzzzz.

speedy1961
07-31-02, 08:04 PM
This place is bad news if you have read this and other threads.

Dispute your charges with your Credit Card Company and order somewhere else.

Take it from one who knows....


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