Originally posted by darkside:
Just hope the DVD doesn't get delayed. I ordered Brief Encounter and since it got pushed back a week CD Now cancelled my order and I lost out on a $10 coupon.
Send them a polite e-mail explaining the situation and asking for a credit to replace the coupon.
In my experiences with CDNow, they tend to screw up a lot (and their ordering system does some weird things -- lots of orders tend to end up in "limbo" there). However, they have always been very prompt at attempting to fix problems once they are pointed out to them. I've had maybe a dozen orders get messed up, but I have yet to lose out on a coupon...
(Frankly, if it wasn't for the occasional GC or coupon deal I would never order from them -- too much of a pain.)