Question about E.T. box set - Page 2

imp66 · 06-18-03, 12:10 PM

There's like 5000 different options on the Contact Us page. Who did you send the email to?

queendvd · 06-18-03, 12:48 PM

I first clicked on the movies-dvd area and then clicked on contact us on the top of that page. Mind you, I don't know if this is even the proper place to send the request. If anyone out there still has the email please post. Thanks.

Commander Dan · 06-18-03, 01:34 PM

Found it!

Email:
universalstudios&dreamworks@leemarketing.com

Their reply to my request for the DTS disc:

Quote:

Thank you for contacting us. We have forwarded your email to the appropriate department at Universal Studios. We apologize for this inconvenience.

Please fax a copy of your receipt for the purchase of E.T. Ultimate Gift Set DVD to
fax# 972-293-5900
Attn: Cynthia-Universal Studios Home Video Customer Service.
Please provide us with your mailing address and we will send you the DTS DVD. Allow 4 to 6 weeks to receive your replacement.

Sincerely,

Universal Studios Home Video
Code= E.T.

I am not sure if they will accept your faxed receipt without emailing them first. They might, though! I just don’t know…

queendvd · 06-18-03, 02:24 PM

Dan is the man!! Thanks.

Tob · 06-18-03, 03:50 PM

Will this mean it becomes a 4 disc set?!

I don't have a receipt, do you think an email from dvdsoon.com will do it?

DavidH · 06-18-03, 03:53 PM

Why wasn't the DTS track originally included in the Ultimate Gift Set? Another genius idea of Universal, I guess.

eedoon · 06-19-03, 01:20 AM

Quote:

Originally posted by DavidH
Why wasn't the DTS track originally included in the Ultimate Gift Set? Another genius idea of Universal, I guess.

Some genius want to put French 5.1 track on the gift set instead on the 2-disc set. Well, a genius monkey, if you ask me.

queendvd · 07-03-03, 07:56 PM

Major props to Dan! I sent the email to the address you posted and received email instructions to fax my receipt to Cynthia. Less than 2 weeks later and I'm happily holding the DTS version of the movie!!! THanks again

flix1 · 07-08-03, 09:28 PM

I sent the fax last Tuesday, and received the discs today ... exactly 1 week later.

Since I had purchased 2 Box sets, and I faxed both receipts, the sent 2 copies of the DTS 1982 version.

Thank you Universal.

Decker · 07-16-03, 12:57 AM

Just to update : I fired off the email, got a reply. I faxed them a copy of my order confirmation from last December. Last week a new DVD of Disc 2 (from the original 2-disc set) came in the mail. Prompt and easy. You've got to hand it to Universal; they do know how to correct their mistakes.

Of course I now have the problem of what to do with the new disc. As I understand it, there's still exclusive content on the box set's disc 2 and there's really no room for the extra disc unless I get rid of the CD soundtrack. I might just download a cover and keep the replacement in the Amray case for easy access to the only version of the movie I ever want to see again.

Commander Dan · 07-16-03, 09:43 AM

Quote:

Originally posted by Decker
Of course I now have the problem of what to do with the new disc. As I understand it, there's still exclusive content on the box set's disc 2 and there's really no room for the extra disc unless I get rid of the CD soundtrack. I might just download a cover and keep the replacement in the Amray case for easy access to the only version of the movie I ever want to see again.

That's just what I did!

You might want to try this cover:

Full size (3.1 MB):
http://users.exp.net/hinson/ET-single-custom.jpg

I recently tried to upload this cover onto DVD Cover Art, but it was rejected as it was deemed to be too similar to the original (a custom cover by JoeyOHHHH) with few changes. I emailed them to discuss the cover further, and I thought an agreement had been reached where they were going to post it after all, but I have not yet seen it on the site.

jough · 07-29-03, 05:50 PM

Sweet. Thanks for that, Dan.

garmonbozia · 12-14-03, 06:25 AM

Is Universal still doing this?

I don't have access to a fax. Does anyone know if they will accept a copy sent in the mail?

QuiGonJosh · 12-14-03, 08:38 AM

I've got the gift set and never saw much of a reason to get the DTS Theatrical disc...for one since I'll more or less just watch the 2002 version...and the DD on the Theatrical is just fine imo...

jough · 12-16-03, 05:44 PM

I'll second the above question: is it too late to get this? And do you need your receipt?

Breakfast with Girls · 12-16-03, 07:04 PM

Quote:

Originally posted by folgersnyourcup
Alright, let's please calm down. No need for name calling.

Hey, you shut up, jerk!

jough · 12-17-03, 02:00 PM

*bump* Is this replacement offer still on? No answer at the number for Uni.

07-16-03, 12:57 AM	#35
Decker DVD Talk Legend Join Date: Aug 1999 Location: Vegas, Baby! Posts: 18,959	Just to update : I fired off the email, got a reply. I faxed them a copy of my order confirmation from last December. Last week a new DVD of Disc 2 (from the original 2-disc set) came in the mail. Prompt and easy. You've got to hand it to Universal; they do know how to correct their mistakes. Of course I now have the problem of what to do with the new disc. As I understand it, there's still exclusive content on the box set's disc 2 and there's really no room for the extra disc unless I get rid of the CD soundtrack. I might just download a cover and keep the replacement in the Amray case for easy access to the only version of the movie I ever want to see again. __________________ Xbox Live: Decker 01........... My 360's Blog PSN Gamertag : Decker01 GAME CENTER ID : DECKER 01 I haven't seen Evil Dead 2.....yet.

12-14-03, 06:25 AM	#38
garmonbozia DVD Talk Limited Edition Join Date: Apr 2000 Location: Philadelphia, PA Posts: 5,919	Is Universal still doing this? I don't have access to a fax. Does anyone know if they will accept a copy sent in the mail? __________________ "Little moments like that prove to me that there is some kind of all-powerful, all-knowing force that controls everything in the universe. And it's so fucking bored, it'll actually take time out to orchestrate a petty letdown like that." -- Georgia Lass

06-18-03, 12:10 PM	#26
imp66 DVD Talk Gold Edition Join Date: Sep 2000 Location: Chardon, OH, USA Posts: 2,046	There's like 5000 different options on the Contact Us page. Who did you send the email to?

06-18-03, 12:48 PM	#27
queendvd Member Join Date: Nov 2000 Posts: 118	I first clicked on the movies-dvd area and then clicked on contact us on the top of that page. Mind you, I don't know if this is even the proper place to send the request. If anyone out there still has the email please post. Thanks.

06-18-03, 02:24 PM	#29
queendvd Member Join Date: Nov 2000 Posts: 118	Dan is the man!! Thanks.

06-18-03, 03:50 PM	#30
Tob Member Join Date: May 2001 Posts: 56	Will this mean it becomes a 4 disc set?! I don't have a receipt, do you think an email from dvdsoon.com will do it?

06-18-03, 03:53 PM	#31
DavidH DVD Talk Gold Edition Join Date: Jan 2002 Posts: 2,463	Why wasn't the DTS track originally included in the Ultimate Gift Set? Another genius idea of Universal, I guess.

07-03-03, 07:56 PM	#33
queendvd Member Join Date: Nov 2000 Posts: 118	Major props to Dan! I sent the email to the address you posted and received email instructions to fax my receipt to Cynthia. Less than 2 weeks later and I'm happily holding the DTS version of the movie!!! THanks again

07-08-03, 09:28 PM	#34
flix1 DVD Talk Special Edition Join Date: Aug 1999 Location: IL Posts: 1,528	I sent the fax last Tuesday, and received the discs today ... exactly 1 week later. Since I had purchased 2 Box sets, and I faxed both receipts, the sent 2 copies of the DTS 1982 version. Thank you Universal.

07-29-03, 05:50 PM	#37
jough Suspended Join Date: Aug 2000 Location: You have moved into a dark place. It is pitch black. You are likely to be eaten by a grue. Posts: 4,533	Sweet. Thanks for that, Dan.

12-14-03, 08:38 AM	#39
QuiGonJosh Banned Join Date: Nov 2003 Posts: 3,220	I've got the gift set and never saw much of a reason to get the DTS Theatrical disc...for one since I'll more or less just watch the 2002 version...and the DD on the Theatrical is just fine imo...

12-16-03, 05:44 PM	#40
jough Suspended Join Date: Aug 2000 Location: You have moved into a dark place. It is pitch black. You are likely to be eaten by a grue. Posts: 4,533	I'll second the above question: is it too late to get this? And do you need your receipt?

12-17-03, 02:00 PM	#42
jough Suspended Join Date: Aug 2000 Location: You have moved into a dark place. It is pitch black. You are likely to be eaten by a grue. Posts: 4,533	bump Is this replacement offer still on? No answer at the number for Uni.