dadaluholla

I know this has been mentioned elsewhere, but it deserves it's own thread to make others aware for their own accounts.

After the site was down one morning earlier this week, I noticed I had an extra order from 7/7/08 in the amount of $25.94. I sent an email in asking for this to be removed, and CH responded that I had not declined my Director's Selection for Twenty One in the specified timeframe.

So I just forwarded the original email they had sent me last month stating that I had "declined this title, and it would not be sent to me". So hopefully they will just remove the charge and I'll be done with this. The strange thing is that the title doesn't even show up in my order history. It is simply listed as "TITLE NO LONGER AVAILABLE", and is also listed as "backordered".

So check your order history!

Cardsfan111

Thanks for the heads up. However, I checked my accounts. Nothing out of the ordinary there...thankfully!

HappyRabbit

I just got hit with one today. It was for the blu-ray version and was tacked on to a previous order and they already charged my account and it's marked as shipped.

pipemann

Two of my accounts got hit, one had the blu ray version and the other account had standard dvd.

My TV account got hit as well, but not with "21." Some set that cost $57.

Sweet Baby James

As of now, I'm safe on all of my accounts, thank goodness!

smashthesymbols

Same here so far. Three accounts and I don't see any new orders on any of them.

SMART-ASS

I have two accounts not showing unordinary activity.
However, I just wonder how many people will just keep it and pay the bill for whatever they receive... 5%?... how many millions of dollars does that add up to?
It's funny how 99.9% of the time that CH screws up, they "accidentally" charge you for something you didn't order, or "accidentally" screws up your order so that it ends up charging you double. Never do we hear anyone say "Hey, CH just sent me 10 Blu-rays and forgot to charge me for them".

Al_Tahoe

The set is Centennial.

I have 2 TV accounts and one regular account. All 3 have been charged and the director's selection mailed. The regular account got hit with '21' and the TV accounts each got hit with 'Centennial'.

starman9000

Yeah, I got hit with Mad Men set a few weeks ago with the same situation.

SMART-ASS

What the hell??? All of the sudden we're counting posts huh?
That was a pretentous thing I thought we could do without here at DvdTalk, and have always liked not having it. Oh well...

smashthesymbols

Don't forget all those times where the B1 part of an order gets cancelled and they still ship the G1 part.
The forum software was just updated a couple days ago. The post count will probably disappear again, they're probably just worrying about bugs before they worry about disabling post counts.

SMART-ASS

Well, that HAS happened to me, only the opposite. They ship me the charged one and hold back the free one. Like the last one I had to beg/plead/threaten them till finally after 10 weeks I got my free dvd.

grinch1

I got hit with both Mad Men and The Centennial.

"Thank you for your e-mail message.

Account #xxxxxxxxxx

We truly regret any inconvenience you have experienced.

We understand that you attempted to decline your Director?s Selection
online and yet this item(s) was shipped to you.

We shipped the item noted below on 08/15/08. Most shipments are
delivered promptly, but orders shipped via standard delivery may take up
to four weeks from the ship date to arrive. Items shipped using Rush
Delivery should arrive within 5 business days. If you have not received
your order within the appropriate time, please let us know.

CENTENNIAL,COM

We were unable to stop shipment of the above item(s), but you may return
the package when you receive it. Just write "Refused - Return to
Sender" on the unopened package and drop it in the mail. If the package
has been opened, please return it to: DVD Customer Service Center, PO
Box 19004, Greenville, SC 29390.

Upon receipt of the returned parcel, appropriate credit will be issued
to your account or credit card company, if the shipment was a credit
card purchase.

You selected the option to charge this order and future purchases,
including Director's Selections, to your credit card when you submitted
your credit card payment, either on your application for membership,
when you placed a recent order, or when you made a payment. Therefore,
we charged your VISA credit card.

Currently, your account is under credit card billing. If you wish to
change your payment method to bill me option please let us know.

We previously credited your account for the return of the following
selection(s). If this was a credit card purchase, we will apply your
credit to the card you used.

MAD MEN,SEASON $44.45

Our records show that we credited your credit or debit card on 08/18/08
in the amount of $44.45. Please contact your credit or debit card
company for further assistance."

dadaluholla

Received 21 in the mail last night. Put it back in my box as REFUSED RETURN TO SENDER this morning. I hope it actually makes it back to CH, so they will remove the freaking charge. None of my emails have been effective so far.

It's been quite a while since they've screwed up my account. I should have known it was too good to last.

DVDude!

Received 21 in the mail today. Of course they have my CC on file, so I've already been charged. I don't trust the REFUSED route by itself, so I'll call first, I suppose. Idiots...