DVD Clubs Discuss & Strategize about DVD Clubs like Columbia House

Unable to change credit card information.

Old 07-11-08, 05:33 PM
  #1  
DVD Talk Gold Edition
Thread Starter
 
alfonsosoriano's Avatar
 
Join Date: Sep 2005
Location: Central Connecticut
Posts: 2,836
Unable to change credit card information.

My main credit card that I have set as default on columbiahouse.com has just expired. Whenever I try to edit this card or add a new card, it tells me my address is invalid. I've triple checked the address and it's all correct. Every required field is filled in. Is there something stupid I'm missing? Anyone else get this problem?
alfonsosoriano is offline  
Old 07-11-08, 08:05 PM
  #2  
New Member
 
Join Date: Feb 2008
Location: Chicagoland
Posts: 2
I have the same problem. I emailed cs and got the standard reply "We have reported the issue and hope to have it corrected soon." That was 2 weeks ago and it still is not corrected. Their definition of soon and mine are not the same!!
Lincat is offline  
Old 07-11-08, 09:29 PM
  #3  
DVD Talk Gold Edition
Thread Starter
 
alfonsosoriano's Avatar
 
Join Date: Sep 2005
Location: Central Connecticut
Posts: 2,836
Haha, wow, thank you very much for the information. I was going to give them some possible business but I guess I'll just pre-order Dark City from Amazon.
alfonsosoriano is offline  
Old 07-25-08, 08:47 PM
  #4  
DVD Talk Gold Edition
Thread Starter
 
alfonsosoriano's Avatar
 
Join Date: Sep 2005
Location: Central Connecticut
Posts: 2,836
Bump. Has there been any progress on this? It still gives me the same error.
alfonsosoriano is offline  
Old 07-27-08, 07:04 PM
  #5  
Senior Member
 
Join Date: Feb 2007
Location: Brooklyn, USA
Posts: 545
Try entering your address at http://zip4.usps.com/zip4/welcome.jsp . They probably run the address through an automated verifier and maybe there's a tiny inconsistency stopping it from being accepted as you entered it.
CalebAndCo is offline  
Old 07-27-08, 07:15 PM
  #6  
DVD Talk Gold Edition
Thread Starter
 
alfonsosoriano's Avatar
 
Join Date: Sep 2005
Location: Central Connecticut
Posts: 2,836
Thanks for the tip, but no go.
alfonsosoriano is offline  
Old 07-27-08, 07:55 PM
  #7  
Member
 
Join Date: Jan 2003
Location: Simpsonville SC
Posts: 185
I had a similar problem. I logged on and had a message that my email address that I had been using for quite some time with CH was an invalid email address and that I needed to update it. Yet I had gone to the site to answer whether I wanted the selection of the month based on an email they had just sent. I just changed it to the same thing and it went away. Then it said my CC was expired even though it was not. I re-entered it and that went away. Now I have a message reminding me I have 11 months to fulfill my obligation. I guess they still have some glitches to work out on the new site.
AlfB is offline  
Old 07-27-08, 08:41 PM
  #8  
DVD Talk Legend
 
Brent L's Avatar
 
Join Date: Jun 2003
Location: Upstate, SC
Posts: 13,617
Good lord, someone from Simpsonville on here as well? Howdy neighbor!

Anyway, and I know this isn't of any help at all, but I added a new address/credit card last night and it went right through. I'm sure there's some goof trick to it or something some of you are overlooking that's keeping it from going through. I don't see why it wouldn't work for you guys while it works for some of us.

Then again, CH is always funky it seems.
Brent L is offline  
Old 07-27-08, 08:43 PM
  #9  
DVD Talk Gold Edition
Thread Starter
 
alfonsosoriano's Avatar
 
Join Date: Sep 2005
Location: Central Connecticut
Posts: 2,836
Yeah I'll keep toying with it. Why does it have a required asterisk next to address 1 and 2? Stupid. I emailed them so we'll see what they say.
alfonsosoriano is offline  
Old 07-27-08, 08:46 PM
  #10  
DVD Talk Legend
 
Brent L's Avatar
 
Join Date: Jun 2003
Location: Upstate, SC
Posts: 13,617
I was going to suggest adding the new CC with a totally different address, then once that goes through go back and delete the first bit of information, then edit the address for the new one, but I don't think you can delete a primary address, even after you add another. Then again, maybe I'm missing something also.
Brent L is offline  
Old 07-30-08, 04:52 PM
  #11  
DVD Talk Gold Edition
Thread Starter
 
alfonsosoriano's Avatar
 
Join Date: Sep 2005
Location: Central Connecticut
Posts: 2,836
I got an email from them today and just tried it and got it to work. So if you've been having trouble, try again!
alfonsosoriano is offline  
Old 07-31-08, 09:53 PM
  #12  
Member
 
Join Date: Jan 2003
Location: Simpsonville SC
Posts: 185
Originally Posted by Brent L
Good lord, someone from Simpsonville on here as well? Howdy neighbor!
Howdy! Seems weird having others from the metropolis of Simpsonville here doesn't it?
AlfB is offline  
Old 08-28-08, 11:16 AM
  #13  
DVD Talk Legend
 
Cardsfan111's Avatar
 
Join Date: Feb 2007
Location: Indiana
Posts: 17,189
Ugh...having the same problems other described before. I'm just trying to add an address to my address book...one that used to be on my account, but somehow vanished when they made all their site changes. I've tried dozens of times last night and this morning, but continue to get the "address is not valid" message. Apparently, they haven't fixed this completely yet.
Cardsfan111 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.