Just received a cancellation notice saying that my order for Kung Fu Panda was being cancelled because they were out of stock. This was the "Free with Funcash" glitch from 10 days ago. Still showing up as "Processed" and "Pre-order" on my order history. Oh, well. It was worth a try!!!
EDIT: Placed an order for my "replacement" free Blu-ray Kung Fu Panda. See Post #10 on, below. Columbia House makes amends for their "mistake".
awil1026
09-28-08, 02:16 AM
Just received a cancellation notice saying that my order for Kung Fu Panda was being cancelled because they were out of stock. This was the "Free with Funcash" glitch from 10 days ago. Still showing up as "Processed" and "Pre-order" on my order history. Oh, well. It was worth a try!!!
Same here.
movielib
09-28-08, 10:07 AM
Same here. Not surprised.
Sweet Baby James
09-28-08, 11:03 AM
Me as well.:(
sumdeus
09-28-08, 11:47 AM
Add 1 more to the tally. Got the paper notice on Friday :( I wish I had known before the B1G1 ended.
dsa_shea
09-28-08, 11:57 AM
I guess I'm glad I went ahead and placed a second order with the KFP as the buy and another as the free one. At least I'll get a copy for a discounted rate.
Kicker_of_Elves
09-28-08, 02:07 PM
Got one as well
mgoblue7
09-30-08, 12:23 AM
Another one here.
jpdude
09-30-08, 04:09 AM
add me as well. I received the cancellation notice in todays' mail for 3 different accounts. Imagine the money it cost CH to mail out all these notices.....too bad, so sad for them!
Kicker_of_Elves
10-02-08, 02:28 PM
Just got this email:
We received your pre-order for Kung Fu Panda. Due to a systems error on
our part, we processed your pre-order and sent you an order confirmation
with the price listed as FREE, instead of the correct price of $19.95.
This error also caused this item to be canceled from your order.
We value your membership and would like to offer you the opportunity to
receive one FREE complimentary copy of Kung Fu Panda. We will also
waive the shipping and processing charges.
To redeem your FREE copy, just log-on to columbiahouse.com and use
promotion code ####### at checkout. If you have already received a letter
from us regarding this issue please disregard it.
If you have any questions, you may contact us by email at
columbiahouse.com or call us at 800.262.2001.
Sincerely,
Tabby Heck
Customer Service
The code they gave me isn't valid. :confused: Tried getting it to work bluray and the regular widescreen version and it wouldn't take.
Copper Blue
10-02-08, 02:51 PM
Just got this email:
We received your pre-order for Kung Fu Panda. Due to a systems error on
our part, we processed your pre-order and sent you an order confirmation
with the price listed as FREE, instead of the correct price of $19.95.
This error also caused this item to be canceled from your order.
We value your membership and would like to offer you the opportunity to
receive one FREE complimentary copy of Kung Fu Panda. We will also
waive the shipping and processing charges.
To redeem your FREE copy, just log-on to columbiahouse.com and use
promotion code ####### at checkout. If you have already received a letter
from us regarding this issue please disregard it.
If you have any questions, you may contact us by email at
columbiahouse.com or call us at 800.262.2001.
Sincerely,
Tabby Heck
Customer Service
The code they gave me isn't valid. :confused: Tried getting it to work bluray and the regular widescreen version and it wouldn't take.
I got the exact same email with the exact same results as you did. What is interesting is that my original order was never canceled from my account. Maybe they are just letting it go through...
shadow32
10-02-08, 03:45 PM
The code they gave me isn't valid. :confused: Tried getting it to work bluray and the regular widescreen version and it wouldn't take.
Same here. The code they emailed me isn't working either.
smashthesymbols
10-02-08, 04:11 PM
I got the same email for all three of my accounts. Just like everyone else, the code doesn't work. Either way, this is an odd development. Although the $19.95 price the email quotes would seem to suggest they're offering us the DVD, not the Blu-Ray. Still if they actually want to give me it for free I'll take it.
Overpar
10-02-08, 04:22 PM
I got the e-mail also, and the rep said that it will be active tomorrow. I hope so!
awil1026
10-02-08, 04:30 PM
I received the email as well. The code is active. I entered it in the usual code box, NOT the box at checkout. I then added the regular DVD of Kung Fu Panda, and it came up free.
ETA: Blu-ray is coming up free in my cart when I add it! Nice!
Drama King
10-02-08, 04:38 PM
I got the same email and the order is also still on my account...we shall see.....the code isn't working for me yet.
Update:
The code worked and on the Blu-Ray version!!!
Kicker_of_Elves
10-02-08, 05:04 PM
Code is working for me now. Nice move by CH! :up:
mbolandvd
10-02-08, 05:10 PM
I'm new here... What was the actual code in the email? Was it actually the ####### showing in the email?
smashthesymbols
10-02-08, 05:11 PM
Working for me as well. The code seems to work on all versions, including the DVD two-pack that includes what is apparently a direct to video sequel.
Sweet Baby James
10-02-08, 05:36 PM
A most surprising and pleasant turn of events by CH.:)
Brent L
10-02-08, 05:50 PM
When this glitch first started, I placed an order or it two times, once under both of my active accounts. Today I got the same email as mentioned above, and for what it's worth the code is the exact same for both accounts, and I assume the code is the exact same for everyone. I wonder if the code would work on an account that didn't order it when the glitch was working.
Anyway, it's working for me, awesome. :)
It doesn't make a lick of sense to me why CH would be doing this, but I'm not going to complain one bit. :lol:
Pookymeister
10-02-08, 06:04 PM
Hmmm, code still doesn't work for me.
DarthScooby
10-02-08, 06:09 PM
The code worked for me on the BLU-RAY version on 2 accounts. (got 2 emails)
2 Blu-Ray Kung Fu Pandas 100% FREE and FREE SHIPPING!!!
This is awesome on Columbia Houses part. To offer free shipping on top of it all is stellar.
Thank you Columbia House!!!
Think the title of this thread should be updated.
shadow32
10-02-08, 06:36 PM
Finally worked for me!
toldawg128
10-02-08, 07:42 PM
Finally got it to work. Hopefully it won't get canceled this time. Kudos to CH.
g
10-02-08, 08:32 PM
I was only able to use it on the one account I ordered on. Itried my other one and said code was not valid. Unless Im wrong it may only work on accounts that ordered.
movielib
10-02-08, 09:10 PM
Complete surprise. Way to go, CH, very nice thing to do. :up:
DonkeyKong
10-02-08, 09:21 PM
Doesn't work for me, either. I tried both ways of adding the promo code to my cart. I also was one who ordered KFP on BD when it first showed up on the site.
dsa_shea
10-02-08, 09:32 PM
The code isn't working for me either and I received two emails. WTF???
DonkeyKong
10-02-08, 09:38 PM
Like one other poster said -- although it's weird that it's working for some people today -- the code will go live tomorrow, Friday, October 3rd.
mysteryd8
10-02-08, 10:09 PM
No problems for me. The code worked on the Blu-ray version of Kung-Fu Panda. Completely free, with free shipping.
Sweet Baby James
10-02-08, 10:24 PM
Dear Sweet Baby James,
Thank you for placing an order at columbiahouse.com. The details of your order are below. You will receive an email when your DVDs are shipped.
Total Club Savings: $39.95
$ FunCash™ you'll earn with this order: $0.00
Woohoo! I love how they apologize to us when we were all taking advantage of a glitch.:lol:
kenbenobi
10-02-08, 10:34 PM
I wish they had done this last month when they had 4 other BR titles for "free with funcash." They cancelled my order and gave me nada...
SMART-ASS
10-03-08, 02:46 AM
I got the email. Used the code and it worked. A very nice twist to it, is when I did it the first time (before the cancelation), I could not get the Blu-ray version... only the SD version. This time I made sure to order my free BLU-RAY KUNG FU PANDA!!!
THANK YOU Columbia House!!!
Pookymeister
10-03-08, 08:52 AM
GRrr, code still isn't working for me. I emailed Cst. service yesterday so hopefully they can do it manually for me
Dane Marvin
10-03-08, 09:11 AM
Got my snail mail cancellation last week and this e-mail yesterday. Code didnt work yesterday when I tried but worked this morning. In for one free Blu-ray of KFP!!! CH rules!
willyd
10-03-08, 09:50 AM
I used the code for a free copy of:
Kung Fu Panda & Secrets of the Furious Five (2-Pack -- Widescreen)
signal12
10-03-08, 10:46 AM
Longshot, i know, but, i never get any communications from CH, i.e. shipping notifications, etc. I did try to order KFP and got the snail mail letter, but i know i will not get this email. Would someone please PM me the code and i swear i will not post it anywhere.
Thanks in advance.
Jerry
SPRBD
10-03-08, 12:52 PM
I got the same email for all three of my accounts. Just like everyone else, the code doesn't work. Either way, this is an odd development. Although the $19.95 price the email quotes would seem to suggest they're offering us the DVD, not the Blu-Ray. Still if they actually want to give me it for free I'll take it.
For those of you who received multiple emails, was the code the same for each email?
DarthScooby
10-03-08, 01:15 PM
For those of you who received multiple emails, was the code the same for each email?
Yes, same exact code. It's only valid on accounts that placed an order when KFP was free with fun cash.
It worked on both accounts where I ordered KFP. (Received 2 emails)
It did not work on an account of mine where I did not order KFP.
Also it's a one time use. Just out of curiosity I tried it 2x on the same account before logging into the second and it states after it was used that it was no longer valid.
Pookymeister
10-03-08, 02:47 PM
for those they haven't gotten it to work yet - i just called and they said they are sending a revised email out to correct a problem and provide a link.
Doesn't explain why people were getting it to work, but she was like "My supervisor is right here and said they are sending it out in a few mins".
*EDIT*
You may have experienced some problems with the promotion code we
emailed you yesterday for your free copy of Kung Fu Panda. To use this
code, please follow these simple steps:
1.) Log in to your account by entering your Username and Password
2.) Click on your DVD offer (just above the Iron Man graphic), then
click on the ?Looking for the offer in your mailing? link at the top
right and enter youknowwhat in the box.
3.) Click submit.
tonymontana313
10-03-08, 04:16 PM
Wow, this may be the nicest thing Columbia House has ever done! I say we all pledge not to bitch about about CH for the next 3 months!
mgoblue7
10-03-08, 05:39 PM
for those they haven't gotten it to work yet - i just called and they said they are sending a revised email out to correct a problem and provide a link.
Doesn't explain why people were getting it to work, but she was like "My supervisor is right here and said they are sending it out in a few mins".
*EDIT*
You may have experienced some problems with the promotion code we
emailed you yesterday for your free copy of Kung Fu Panda. To use this
code, please follow these simple steps:
1.) Log in to your account by entering your Username and Password
2.) Click on your DVD offer (just above the Iron Man graphic), then
click on the ?Looking for the offer in your mailing? link at the top
right and enter youknowwhat in the box.
3.) Click submit.
Sweet. Thanks for posting this-- I was actually able to get it to work.
sumdeus
10-03-08, 07:40 PM
Worked for me as well and received order confirmation e-mail. This is definitely a first for CH and a very pleasant surprise. Between CH and BMG my media collection is well stocked right now :)
dsa_shea
10-03-08, 07:56 PM
It worked for one of my accounts but it didn't work for the other. I received an email for each account but it will not work for one. Anyone else have this problem?
Sweet Baby James
10-03-08, 08:15 PM
Worked for me as well and received order confirmation e-mail. This is definitely a first for CH and a very pleasant surprise. Between CH and BMG my media collection is well stocked right now :)
I just received my S8E4 order from BMG for absolutely nothing. I can get use to paying absolutely nothing for CDs/Blu-Rays.:)
sumdeus
10-04-08, 11:52 AM
I just received my S8E4 order from BMG for absolutely nothing. I can get use to paying absolutely nothing for CDs/Blu-Rays.:)
Same here, brother :) See my post in the BMG thread...mailman had to leave my mail in one of those USPS mail crates in my shed because I had about 20 boxes from CH and BMG show up at the same time! Damn it feels good to be a gangsta!
Bobaray
10-05-08, 07:00 PM
You may have experienced some problems with the promotion code we
emailed you yesterday for your free copy of Kung Fu Panda. To use this
code, please follow these simple steps:
1.) Log in to your account by entering your Username and Password
2.) Click on your DVD offer (just above the Iron Man graphic), then
click on the ?Looking for the offer in your mailing? link at the top
right and enter youknowwhat in the box.
3.) Click submit.
I think it is ironic that they are sending us instructions on how to enter codes, just like we have been having to follow since they redesigned their website. Why don't they just fix the code link on the check out page, or remove this code enter spot entirely?
jiggyblau
10-05-08, 11:57 PM
I hope someone can give me advice here...I haven't ordered from CH in a few years but was part of the very first CH deal :)
I emailed CH to ask about KFP when it was dropped off my recent Blu-ray B1G1 order. They misunderstood my email and placed an order for me for KFP at full price as a preorder. (They've since honored the free one and there's a new order.) Anyway, I emailed them and asked them to cancel the full price order. They said they did in an email response, but there is no indication of such a change in the order status. I called last week - they assured me it was canceled, but it still shows "Scheduled to ship 11/10/08." Should I be concerned about them sending me a duplicate and billing me? Is their order status page that unreliable?
Thanks!
SMART-ASS
10-06-08, 12:10 AM
Their order status page is completely unreliable. Sometimes orders will disappear for a day up to a week. Sometimes you get the dvd in the mail when the status page still says processing. Then again, they may have just screwed you too :D. The status page does usually catch up eventually. Maybe keep an eye on it over the next week. If it doesn't change, call again.
movielib
10-06-08, 01:07 AM
I hope someone can give me advice here...I haven't ordered from CH in a few years but was part of the very first CH deal :)
I emailed CH to ask about KFP when it was dropped off my recent Blu-ray B1G1 order. They misunderstood my email and placed an order for me for KFP at full price as a preorder. (They've since honored the free one and there's a new order.) Anyway, I emailed them and asked them to cancel the full price order. They said they did in an email response, but there is no indication of such a change in the order status. I called last week - they assured me it was canceled, but it still shows "Scheduled to ship 11/10/08." Should I be concerned about them sending me a duplicate and billing me? Is their order status page that unreliable?
Thanks!
The same thing has happened to me. You get something canceled and it may stay on the order page. I still have something I canceled showing from May 5 but I never received it and didn't get charged. It has said "backordered" all this time. It was canceled. I wouldn't worry about it. If the CSR says it was canceled it should be.
jiggyblau
10-06-08, 10:00 AM
Thanks guys! I guess I won't contact them. I really don't like contacting them anyway.
Sweet Baby James
11-10-08, 02:11 PM
Just received my free Blu-ray and will be watching it tonight!:banana:
rednowgreen
11-10-08, 04:17 PM
Just received my free Blu-ray and will be watching it tonight!:banana:
I got mine in today too
Pookymeister
11-10-08, 09:12 PM
Just received my free Blu-ray and will be watching it tonight!:banana:
Did you get a shipped notice? Or did it just show up today?
Sweet Baby James
11-10-08, 09:31 PM
Did you get a shipped notice? Or did it just show up today?
It just showed up to my pleasant surprise. My order status still says processed and probably always will.
SMART-ASS
11-10-08, 10:06 PM
AWESOME!!!!!!!!:D:D:D
I got mine today too!
I have been checking my account and it has always said, and still does say, processing. No shipping notice or anything, just free Blu-rays from heaven... ;).
movielib
11-11-08, 12:26 AM
I got mine today too.
awil1026
11-12-08, 01:02 AM
I hope mine comes today. I got the shipping notice and they threw in expedited shipping! Why are they being so nice?!
Buy: