cineman

Ordered "Jimmy Eat World" at $9.49 with a 10% coupon added.
It took 10 days for them to ship. They said it "got stuck" in shipping. Whatever that b.s. means.

They then overcharged me, upping the price to $12.49.

It took an act of God to explain to them that my "order status" still had a price of $9.49 and I had proof of the original sale price as well. Still awaiting if they have taken care of this.

Not off to a good start, DDC.

cineman

Two days later, they finally fixed the overcharge.

Ordered on the 6th, shipped on the 17th. Item was in stock the whole time, by the way.

platneon

I just ordered the new Dave Matthews Band CD/DVD with the promotional code "KITS" for the 10% off. My total came to $9.69 I think. When I confirmed my order, it said that they will send me an email confirming everything. I have not recieved it and when I checked my account with them, it says that I have not ordered anything. Is this normal? I just ordered the CD/DVD this morning...about 2 hours ago. Does it take a little while to recieve the email or see it show up on my account? If for some reason they did not recieve my order, then I will order it again, I guess.

Thanks for the info.

Andy

P.S. This CD/DVD does not go on sale until July. Maybe that is the reason for delay?

calhoun07

I think both DDDVD and DDCD have had problems with getting the account status info online updated. I am not sure what their problem is, but lately I have had orders at both sites still say "open" weeks after I got my order delivered to me. And sometimes I don't get the automatic emails either letting me know when orders ship and such. I will forget I ordered something, and suddenly have a box arrive and I never got an email letting me know when it shipped, nor does the online account info give me any information when it shipped, since every time I check it says the order is still "open."

platneon

Thanks calhoun07...I guess I will just wait and see what happens.

Andy

calhoun07

If all else fails you could call their customer service line at 1-800-264-5076 and see if they could give you informationt that's not being updated online.

Heat

Is the 10% off code KITS still valid?

Apocrypha

From my exp with DDD and DDCD they take 24 hours to send a confirmation mail and another 24 hours to ship (in stock)
used kits last week worked fine billed fine
got a CD/DVD set for 9.69

calhoun07

Frag. I just tried it on a box set I want, and it doesn't work. I tired small case and upper case, also, in the event it was case sensitive. Do we have the right code?

Nightfly

I just used the code:

Z100

and it worked fine for 10% off.

calhoun07

Awsome! Thanks, it worked fine!