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Old 07-01-17, 12:03 AM   #51
mattysemo247
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re: Dishonored 2: Released 11/11/2016. E3 trailer starring D1's Emily Kaldwin

I actually had pretty good luck today too. We had to swing by Target to grab some stuff so I stopped by customer service to explain the situation. The guy was really cool about the whole thing and gave me a $20 gift card, the value of the Definitive Edition. So the game only ended up costing me $6, which I can live with.
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Old 07-02-17, 03:49 PM   #52
EinCB
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re: Dishonored 2: Released 11/11/2016. E3 trailer starring D1's Emily Kaldwin

Bethesda came through and provided me with a code!
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Old 07-02-17, 04:01 PM   #53
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re: Dishonored 2: Released 11/11/2016. E3 trailer starring D1's Emily Kaldwin

Haha, what the hell. I wonder why they kept blowing me off. Was this the link you were asking for help?

http://help.bethesda.net/app/ask
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Old 07-02-17, 04:58 PM   #54
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Re: Dishonored 2: Released 11/11/2016. E3 trailer starring D1's Emily Kaldwin

That's the one. They said in an email, "I will be sending this matter up for further investigation. Once a resolution is reached you will be contacted by a specialist regarding this issue. For the time being please remain patient while we work to resolve this issue for you."

They gave me a code today - took about 4 days.
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Old 07-02-17, 07:23 PM   #55
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Re: Dishonored 2: Released 11/11/2016. E3 trailer starring D1's Emily Kaldwin

I tried again today and got this:
Quote:
I'm sorry your having this issue, but we will do our best to try and help you solve this problem. I can imagine how aggravating this situation would be. We are unable to provide you with a replacement code. The code for a digital version of Dishonored: Definitive Edition was a pre-order bonus for Dishonored 2. It is no longer valid and cannot be redeemed. We apologize for any inconvenience this causes. I'm sorry but it has been to far past the expiration date to be replaced.
So yeah, they suck lol
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Old 07-02-17, 07:57 PM   #56
EinCB
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Re: Dishonored 2: Released 11/11/2016. E3 trailer starring D1's Emily Kaldwin

That's peculiar - I thought they would more likely help you than me. Did you send them images of your receipt? That's what I did to prove that I bought it.

You should call Sony and see what they say.
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Old 07-02-17, 11:15 PM   #57
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Re: Dishonored 2: Released 11/11/2016. E3 trailer starring D1's Emily Kaldwin

I sent them a copy of my receipt the first time. I might call Sony some time this week.
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Old 07-03-17, 04:12 PM   #58
EinCB
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Re: Dishonored 2: Released 11/11/2016. E3 trailer starring D1's Emily Kaldwin

I'm just confused now. Sony says:

"Thank you for contacting PlayStation Consumer Services. The voucher you provided is a 3rd party voucher and not something we can replace. Please contact the game publisher for assistance with the voucher code."

At least, pleasantly surprisingly, Bethesda came through. Now I know to redeem my digital game codes immediately.

Edited to add: I called Sony and apparently the guy I spoke to on Friday was wrong or made a mistake. Oh, well.

Last edited by EinCB; 07-03-17 at 08:27 PM..
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