Originally Posted by Tarantino (Post 10132938)

I know some of you hate Best Buy, but lets keep the company bashing to a minimum (unless it's specifically about the video gaming area).

Most of you know that I work at Best Buy - recently I was elected to Best Buy's Entertainment Retail Council & one of our focus areas is improving the video game area. This means I have a hand in legitimately changing things. I flew out to Minnesota this week and spent some time on it. Obviously we have some things coming to the stores that I cannot talk about yet, but we're also looking for feedback from gamers - so of course, I'll lean on DVDTalk.

So here are some questions, and you don't have to answer them all...but the main thing is that I want to have a hand in making Best Buy a better place to shop for video games.

1. Do you like/know about the Gamers Reward Zone program?
2. What could we do to make our pre-order process better?
3. If Best Buy had an in-store 'trade in' program (like Gamestop), would you be more likely to shop there?
4. If Best Buy had an in-store 'trade in' program, what would you like to see from it?

Any other feedback you give me on the video game area would be taken back to my meeting with corporate in June - actually, I'll probably just link them to this thread.

Originally Posted by zekeburger1979 (Post 10140732)

I pre-ordered Super Mario Galaxy 2 from Amazon because of the $20 credit. If Best Buy was start a similar program, I would pre-order all of my games from there.

Originally Posted by aktick (Post 10331724)

Since I have such a backlog as it is, I buy very few games when they come out...but when I do, Amazon is pretty much the only place worth buying from now with all of their credits. I haven't gone this long (last Xmas, I think) without stepping into a BB for anything in over a decade probably.

Originally Posted by dx23 (Post 10331248)

Tarantino, something I would like to add is that if Best Buy issues a coupon on their Gamerz Rewards page, then they need to honor it. I went today to Best Buy because they issued a Rewards Members only coupon where you can buy Tekken 6 for X-box 360 and take $30 off the price. Originally, the price for the game was $39.99, but it had a price drop this week to $29.99. The coupon simply didn't scan and the manager refused to give the game for the $9.99 that it states in the coupon that it will be the final price. I wasn't asking the game to be free, I was going to pay $9.99 for it, but because the coupon didn't scan, the manager didn't change the price manually and would not honor the coupon.

Originally Posted by Obi-Wan Jabroni (Post 10332031)

That was something that was brought up earlier in the thread. Too often, they put out these coupons, and then they put the game on sale during the time that the coupon is valid, and then because of the sale, they don't honor the coupon, even off of the original price. It's like one end's not talking to the other when they come up with these promotions. This time it is particularly annoying, since the coupon is only good for like 4 or 5 days. Presumably the sale ends Sunday, so I would be that the coupon works on Sunday, and that will be the only day that it works, unless they put something in to fix it before then.

Originally Posted by foxdvd (Post 12351850)

so this year I have moved 90% of my game purchases to Best Buy. My online profile says I spent 1600 bucks on games this year at best buy. The changes to the gamers club have been amazing. I wonder if these changes have helped Best Buy overall?

Originally Posted by MoviePage (Post 12352073)

The fact that the only titles remaining on the $10 preorder bonus list are ones that were originally announced for 2014 release makes me worry that those bonuses may be coming to an end.

Originally Posted by edstein (Post 12352070)

Not many places I know, including Amazon, can beat the 20% GCU deal. Steam is the only thing coming close. But most of those deals are for games that came out years ago. So until Amazon does price matching to GCU, I'll keep buying my games from BB.

Originally Posted by slop101 (Post 12351966)

I've slowed way down buying games through amazon, mostly because the discounts they used to have on pre-ordering are now gone, not the mention of bonus of not having to pay sales tax is gone as well. Best Buy is still shit when it comes to carrying (non-huge) game releases out on their actual release date. Fry's doesn't have the discounts they used to have either, but they still have a decent selection and have the games on hand on their release date.