View Poll Results: Have you had to send your 360 in for service?
Voters: 208. You may not vote on this poll
Poll: Have you had to send your 360 in for service?
06-19-07, 05:56 PM
#278
DVD Talk Legend
Whoa, what a fucking inconvenience with shitty UPS system. They came yesterday and left the note saying that it request signature. Today, I left the note on the door, telling them to leave it on porch (I live on extemely safe neighborhood). UPS refused and marked a circle on the back of paper saying "adult signature is required on delivery".
Sure if they come here after 4 PM, not at fucking 10 AM while I'm at work.
Sure if they come here after 4 PM, not at fucking 10 AM while I'm at work.
06-19-07, 06:21 PM
#280
DVD Talk Legend
You're lucky.... if I have them send to my work, it will be at receiving area with other 100+ boxes (some of UPS guys normally throw the package around - I cannot trust them that!).
06-19-07, 06:50 PM
#281
Retired
Yep, I work for a university (Graduate research assistant) so it just gets signed for and put in, or sat near, my mailbox.
You can call and request another time, or have them deliver it to someone else if you have someone who's normally home.
Or have them hold it at the UPS center for you to pick up yourself if it's nearby.
You can call and request another time, or have them deliver it to someone else if you have someone who's normally home.
Or have them hold it at the UPS center for you to pick up yourself if it's nearby.
06-19-07, 08:19 PM
#283
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So I went to my local UPS to ship my 360 back and low and behold, there was a guy with the same box and same pre-paid shipping label ahead of me in line. It was funny and sad all at the same time. 
I'm guessing the guy who took my box and gave me my receipt probably gets to see the 360 coffins all day long.
I'm guessing the guy who took my box and gave me my receipt probably gets to see the 360 coffins all day long.
06-19-07, 10:39 PM
#284
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I had my 360 since Thanksgiving 2005 and I say I use it on average 3 hours a week. I just tried to play RS:LV and it froze. Its froze once before about 6 months ago. Well, I reset the 360 and bamb the 360 gives me the 3 rings of death. So, now I gotta shellout $140 bucks to get this thing fix??? Now, I feel everyone's pain. 
06-20-07, 01:54 AM
#285
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Well, I just received my repaired 360 console about 5 minutes ago. A one month Gold Live card was included although there's no mention of a new warranty with it. Should there be? Now to fire it up and see if it actually works! Guitar Hero 2, here I come!
P.S. Thanks for the book, McHawkson!
P.S. Thanks for the book, McHawkson!
06-20-07, 06:27 PM
#288
Retired
Originally Posted by McHawkson
Got my 360 back today... It included a Xbox Quality Survey, should I give them a harash ranking?
The more harsh complaints they get from people that own the system, the less they can ignore the problem without finding a fix.
06-20-07, 09:13 PM
#294
DVD Talk Hall of Fame
Originally Posted by McHawkson
I found it. In keyboard settings, you can slow down the Repeat rate. There, I won't make any stupid spelling mistakes (except grammar).
06-22-07, 10:37 PM
#295
Suspended
Three weeks after I started the exchange process by calling Circuit City, my gift card came in the mail. The timeline was:
June 1 -- I call and tell them my 360 is busted. They say they will send me an address label.
June 8 -- I call and ask where the label is. They tell me it's coming.
June 9 -- The address label finally comes. By the time I get home and check my mail, it's too late to drop it off with UPS. The UPS store is closed on Sunday, and I have to work late on Monday, so on ...
June 12 -- I drop off the 360 with UPS. Circuit City has sent a ground ship label, so it doesn't arrive at their headquarters until ...
June 15 -- At which point I get an e-mail saying they are processing my shipment to determine if it qualifies for warranty fulfillment.
June 18 -- I don't get an e-mail, but by checking the Circuit City website, I learn that they have authorized a refund for me and are sending a gift card, which arrives on ...
June 22.
Tomorrow, I will go pick up a new 360. Since all I sent Circuit City was the XBox itself (i.e. I still have my hard dive and wireless controller), my plan is to buy the premium unit if they'll transfer my warranty and the core if not.
June 1 -- I call and tell them my 360 is busted. They say they will send me an address label.
June 8 -- I call and ask where the label is. They tell me it's coming.
June 9 -- The address label finally comes. By the time I get home and check my mail, it's too late to drop it off with UPS. The UPS store is closed on Sunday, and I have to work late on Monday, so on ...
June 12 -- I drop off the 360 with UPS. Circuit City has sent a ground ship label, so it doesn't arrive at their headquarters until ...
June 15 -- At which point I get an e-mail saying they are processing my shipment to determine if it qualifies for warranty fulfillment.
June 18 -- I don't get an e-mail, but by checking the Circuit City website, I learn that they have authorized a refund for me and are sending a gift card, which arrives on ...
June 22.
Tomorrow, I will go pick up a new 360. Since all I sent Circuit City was the XBox itself (i.e. I still have my hard dive and wireless controller), my plan is to buy the premium unit if they'll transfer my warranty and the core if not.
06-24-07, 01:41 AM
#296
Suspended
And just to close out my story ... I did go to Circuit City today, and as expected, they told me that my 2 year warranty was actually a "2 years or the first time you use it" warranty. I explained to the manager that I had purchased a 2 year warranty, and thought it was reasonable that I be given a 2 year warranty. I explained that when I bought the warranty, I was told that I would be covered for 2 years, not that I was entitled to a single replacement within 2 years.
I also pointed out that the warranty was sold to me under a second set of false pretenses -- I was told that it was longer than the manufacturer's warranty, but in actuallity, Microsoft offers a longer warranty on the 360. I told him that I thought the reasonable thing to do would be to either transfer my warranty over to the new 360 or to refund the pro-rated unused portion of the warranty (i.e. since I "used up" my 2 year warranty after 4 months, I should get reimbursed 20/24 of the purchase price).
I also pointed out that if future XBoxes worked as well as the one he sold me the first time, I would have to rebuy their warranty 6 times in that 2 year period. That's actually not true, by the way; my first XBox died a week after I got it home. Since that was within the 30 days, I was able to exchange it without triggering my warranty. The manager's solution was to try to sell me a cooling unit. Wen I told him that most cooling units lead to more problems because they interfere with the 360's own cooling mechanisms, he was surprised -- he had never heard that before.
So, to sum up, Circuit City's warranty:
1. Is twice as expensive as Microsoft's ($80 vs. $40)
2. In theory lasts as long as Microsoft's, but only if you never use it
3. Is not any more convenient. When I bought the warranty, I thought I'd simply be able to exchange my 360 at any Circuit City location, but it turns out, you have to ship it off to Oklahoma -- that's not any better than shipping it to Redmond.
4. On the plus side, with Circuit City, you're guaranteed a new unit as your warranty fulfillment. Microsoft will repair your old unit.
As everyone expected, the manager didn't reimburse me, or transfer my warranty over, or anything like that. He did offer me a discount on a cooling unit. I thought about working my way up the chain of command -- asking to talk to the regional manager, and continuing to make noise until I eithe get a refund or the CEO of Circuit City personally tells me to go to hell -- but then I realized something:
I actually came out ever so slightly ahead on this deal. My backup plan -- replacing my Premium with a Core -- made me money over having Circuit City honor the warranty as I expected when I bought it. If things had worked as I thought they did, I would have spent:
$400 (for the Premium) + $80 (for the Circuit City warranty) = $480.
If I had done things the right way (i.e. bought a Microsoft warranty), I would have spent:
$400 (for the Premium) + $40 (for the Microsoft warranty) = $440.
Instead, I spent:
$400 (for the Premium) + $80 (for the Circuit City warranty) - $400 (the gift card Circuit City sent me as warranty fulfillment) + $300 (for the Core) + $40 (for the Microsoft warranty I will now buy) = $420
So depending on how you look at it, I either made $60 or $20. Getting Circuit City to do what I thought they were supposed to do in the first place would have actually cost me $60. So I'm going to think of it as Circuit City giving me a free game to compensate me for my trouble.
I also pointed out that the warranty was sold to me under a second set of false pretenses -- I was told that it was longer than the manufacturer's warranty, but in actuallity, Microsoft offers a longer warranty on the 360. I told him that I thought the reasonable thing to do would be to either transfer my warranty over to the new 360 or to refund the pro-rated unused portion of the warranty (i.e. since I "used up" my 2 year warranty after 4 months, I should get reimbursed 20/24 of the purchase price).
I also pointed out that if future XBoxes worked as well as the one he sold me the first time, I would have to rebuy their warranty 6 times in that 2 year period. That's actually not true, by the way; my first XBox died a week after I got it home. Since that was within the 30 days, I was able to exchange it without triggering my warranty. The manager's solution was to try to sell me a cooling unit. Wen I told him that most cooling units lead to more problems because they interfere with the 360's own cooling mechanisms, he was surprised -- he had never heard that before.
So, to sum up, Circuit City's warranty:
1. Is twice as expensive as Microsoft's ($80 vs. $40)
2. In theory lasts as long as Microsoft's, but only if you never use it
3. Is not any more convenient. When I bought the warranty, I thought I'd simply be able to exchange my 360 at any Circuit City location, but it turns out, you have to ship it off to Oklahoma -- that's not any better than shipping it to Redmond.
4. On the plus side, with Circuit City, you're guaranteed a new unit as your warranty fulfillment. Microsoft will repair your old unit.
As everyone expected, the manager didn't reimburse me, or transfer my warranty over, or anything like that. He did offer me a discount on a cooling unit. I thought about working my way up the chain of command -- asking to talk to the regional manager, and continuing to make noise until I eithe get a refund or the CEO of Circuit City personally tells me to go to hell -- but then I realized something:
I actually came out ever so slightly ahead on this deal. My backup plan -- replacing my Premium with a Core -- made me money over having Circuit City honor the warranty as I expected when I bought it. If things had worked as I thought they did, I would have spent:
$400 (for the Premium) + $80 (for the Circuit City warranty) = $480.
If I had done things the right way (i.e. bought a Microsoft warranty), I would have spent:
$400 (for the Premium) + $40 (for the Microsoft warranty) = $440.
Instead, I spent:
$400 (for the Premium) + $80 (for the Circuit City warranty) - $400 (the gift card Circuit City sent me as warranty fulfillment) + $300 (for the Core) + $40 (for the Microsoft warranty I will now buy) = $420
So depending on how you look at it, I either made $60 or $20. Getting Circuit City to do what I thought they were supposed to do in the first place would have actually cost me $60. So I'm going to think of it as Circuit City giving me a free game to compensate me for my trouble.
Last edited by JasonF; 06-24-07 at 01:46 AM.
06-24-07, 03:22 AM
#297
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my 2nd xbox360 is at repair center now
I'm new to these forums and saw this poll about 360's being sent to the repair center.
I got my xbox360 for Christmas, December of 2006. Since then, it has died twice. I've never had a problem with the red rings of death. My problem is always something to do with the disc drive not reading discs anymore.
It's so frustrating. First one died about March 2007. I live in Los Angeles, CA. Service was very fast, as when I called Xbox customer support, they sent the shipping box out that day, I got it about 3 days later, mailed it off and it arrived in McAllen, Texas about 3 days later. The cool thing was, the day repair center received my xbox, they sent me a new one out that same day! Total time of the process took about 2 weeks tops.
This second time however is very disappointing. I called early morning of Wednesday on June 6, 2007 to Xbox to send a box out. The woman said she'd get it out that day. Well, it turns out the order didn't even get processed until Monday, June 11, 2007. I got the box Thursday, June 14. I mailed it out the same day at a UPS mini-store location. My xbox arrived at repair center on Wednesday, June 20. Well it is now June 24, and my xbox is still at repair center, so maybe they're not sending out refurbished ones anymore, I don't know what the problem is. So anyways, this second time will end up being about 3-4 weeks before I get it back. Very frustrating.
One last note, because I know that Microsoft says that about only 5% of people's xboxes have to be repaired. I say BS to that. When I took it in to the UPS mini-store location last week to mail it off, the guy told me he gets these xboxes to send back all the time, and that mine was the 4th one that week! Now I live in a suburb of LA, and there is many UPS stores to go to, and just this location gets that many, I can only shudder in fear as to how many others get sent off at the bigger locations.
I was going to buy the xbox 360 HD DVD player, but I figured what's the point. What's the point of using your xbox 360 as a media center hub with hd dvds, downloadable movies and tv shows, if I'm not going to be able to use them the next time my xbox breaks down.
I got my xbox360 for Christmas, December of 2006. Since then, it has died twice. I've never had a problem with the red rings of death. My problem is always something to do with the disc drive not reading discs anymore.
It's so frustrating. First one died about March 2007. I live in Los Angeles, CA. Service was very fast, as when I called Xbox customer support, they sent the shipping box out that day, I got it about 3 days later, mailed it off and it arrived in McAllen, Texas about 3 days later. The cool thing was, the day repair center received my xbox, they sent me a new one out that same day! Total time of the process took about 2 weeks tops.
This second time however is very disappointing. I called early morning of Wednesday on June 6, 2007 to Xbox to send a box out. The woman said she'd get it out that day. Well, it turns out the order didn't even get processed until Monday, June 11, 2007. I got the box Thursday, June 14. I mailed it out the same day at a UPS mini-store location. My xbox arrived at repair center on Wednesday, June 20. Well it is now June 24, and my xbox is still at repair center, so maybe they're not sending out refurbished ones anymore, I don't know what the problem is. So anyways, this second time will end up being about 3-4 weeks before I get it back. Very frustrating.
One last note, because I know that Microsoft says that about only 5% of people's xboxes have to be repaired. I say BS to that. When I took it in to the UPS mini-store location last week to mail it off, the guy told me he gets these xboxes to send back all the time, and that mine was the 4th one that week! Now I live in a suburb of LA, and there is many UPS stores to go to, and just this location gets that many, I can only shudder in fear as to how many others get sent off at the bigger locations.
I was going to buy the xbox 360 HD DVD player, but I figured what's the point. What's the point of using your xbox 360 as a media center hub with hd dvds, downloadable movies and tv shows, if I'm not going to be able to use them the next time my xbox breaks down.
Last edited by rockhopper; 06-24-07 at 03:33 AM. Reason: added something
06-24-07, 04:22 AM
#298
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Originally Posted by rockhopper
One last note, because I know that Microsoft says that about only 5% of people's xboxes have to be repaired. I say BS to that. When I took it in to the UPS mini-store location last week to mail it off, the guy told me he gets these xboxes to send back all the time, and that mine was the 4th one that week! Now I live in a suburb of LA, and there is many UPS stores to go to, and just this location gets that many, I can only shudder in fear as to how many others get sent off at the bigger locations.
Yeah, I posted earlier that as I was dropping off my 360 at UPS a few days ago there was a guy in line ahead of me with the same box. I knew he was shipping a 360. I can only imagine how many they were getting daily at that particular shipping location.
06-24-07, 08:15 AM
#299
DVD Talk Godfather
rockhopper - your first time went so quick because MS was sending out whatever refurbs they had on the shelf, it was very rare to get your own box back. About the time they extended the 90 day warranty to a year, they vowed to send your own unit back, which means you have to wait longer while they repair yours, which is probably the case for your second time.
I know the people with problems will always be louder than those that don't have problems, but I have zero doubt in my mind that the failure rate is around the 75% range. If that number ever did get out, I would imagine they would be quite an easy target for lawsuits, which is why they are so guarded about that number. I could also see them having to refund some or all of the cost of the system or warranty back to the consumers.
It would be tantamount to Elliot Carver in Tomorrow Never Dies intentionally selling buggy software so people are forced to upgrade for years.
I know the people with problems will always be louder than those that don't have problems, but I have zero doubt in my mind that the failure rate is around the 75% range. If that number ever did get out, I would imagine they would be quite an easy target for lawsuits, which is why they are so guarded about that number. I could also see them having to refund some or all of the cost of the system or warranty back to the consumers.
It would be tantamount to Elliot Carver in Tomorrow Never Dies intentionally selling buggy software so people are forced to upgrade for years.
