Video Game Talk The Place to talk about and trade Video & PC Games

X-Box 360 - Best Buy Replacement Program

Old 11-20-05, 11:25 PM
  #1  
DVD Talk Gold Edition
Thread Starter
 
Join Date: Jul 2001
Location: Atlanta, GA
Posts: 2,597
X-Box 360 - Best Buy Replacement Program

Did anyone else buy the 'X-box 360 Replacement' program when they purchased their X-box? When I bought mine last January, I paid an extra $35-40 to be able to trade it in for a new X-box 360. I still have the receipt but there are no instructions for how to use. When I called my local Best Buy, they had no clue what I was talking about...

Does anyone know anything about this?
Kerborus is offline  
Old 11-21-05, 12:09 AM
  #2  
Senior Member
 
Join Date: Jan 2001
Location: Pasadena, CA
Posts: 688
sounds like your salesman hustled you... the only thing stores offer are replacement plans.

What they probably meant was that you can bring in your old Xbox and apply the credit towards a 360. So either they didn't explain it fully/at all or you completely misunderstood.
Crizzar is offline  
Old 11-21-05, 12:13 AM
  #3  
DVD Talk Gold Edition
Thread Starter
 
Join Date: Jul 2001
Location: Atlanta, GA
Posts: 2,597
The exact wording on the reciept says:

2 Yr replacement $100 - $149.99 (3104955).

That's gotta mean something...
Kerborus is offline  
Old 11-21-05, 12:20 AM
  #4  
Li
Senior Member
 
Join Date: Jul 2001
Location: Columbus, Ohio
Posts: 978
If you take it back, claim it doesn't work, you could probably get store credit to put toward a 360. I have no idea how much, though.
Li is offline  
Old 11-21-05, 12:33 AM
  #5  
DVD Talk God
 
Deftones's Avatar
 
Join Date: Oct 1999
Location: Arizona
Posts: 74,813
Originally Posted by Kerborus
The exact wording on the reciept says:

2 Yr replacement $100 - $149.99 (3104955).

That's gotta mean something...

Yeah. If in 2 years it breaks, they will replace it at the value that you paid.
Deftones is online now  
Old 11-21-05, 12:42 AM
  #6  
Uber Member
 
Join Date: Mar 1999
Location: Overlooking Pearl Harbor
Posts: 16,232
Try asking this guy: http://forum.dvdtalk.com/showpost.ph...4&postcount=40 Sounds like something similar to what you're talking about.
Blade is offline  
Old 11-21-05, 12:48 AM
  #7  
Needs to contact an admin about multiple accounts
 
Join Date: Sep 2004
Posts: 56
Used to work at Best Buy...I got the PRPs down...

Pretty much it depends on the store. Some stores will force you to call the number on the back of the pamphlet and send your XBox in to them and they will mail you a voucher for what you paid for your Xbox...

Some stores will allow you to take it straight to the store for store credit for what you paid for your Xbox...

The thing is, you must show them that it is not working (they will test it especially since a lot of people are probably wanting to do this) and if it is broken they will give your store credit. Heres the kicker though, it CANNOT look like you abused it...if you drop it and it cracks or dents...they will not accept the return...so be careful what you do..
Preditor74 is offline  
Old 11-21-05, 01:17 AM
  #8  
Senior Member
 
Join Date: Jan 2004
Location: Cape Cod Mass.
Posts: 777
It has a hard drive... make it fail..... That's easy
Slowpc is offline  
Old 11-21-05, 07:05 AM
  #9  
Member
 
Join Date: Mar 2001
Location: Reading, PA
Posts: 203
I would think a big ass magnet would do the trick
Sirgey is offline  
Old 11-21-05, 07:52 AM
  #10  
DVD Talk Special Edition
 
Join Date: Nov 2004
Location: Decatur, IN
Posts: 1,346
Originally Posted by Kerborus
The exact wording on the reciept says:

2 Yr replacement $100 - $149.99 (3104955).

That's gotta mean something...
damn microsoft offered the same thing for like $40
BeanDip0001 is offline  
Old 11-21-05, 08:28 AM
  #11  
DVD Talk Hall of Fame
 
Join Date: Apr 1999
Location: Orlando, FL
Posts: 9,687
Originally Posted by BeanDip0001
damn microsoft offered the same thing for like $40
That $100-$149.99 is a price range that the warranty covers, not the amount he paid for it.
flashburn is offline  
Old 11-21-05, 09:27 AM
  #12  
DVD Talk Special Edition
 
Join Date: Nov 2004
Location: Decatur, IN
Posts: 1,346
ah gotcha i just tell the people no as soon as they start that replacement program fix it credit crap. that makes more sense now.
BeanDip0001 is offline  
Old 11-21-05, 10:28 AM
  #13  
DVD Talk Hero
 
Decker's Avatar
 
Join Date: Aug 1999
Location: Vegas, Baby!
Posts: 44,010
Originally Posted by Blade
Try asking this guy: http://forum.dvdtalk.com/showpost.ph...4&postcount=40 Sounds like something similar to what you're talking about.
Hey, I'm that guy. I just got my replacement xbox in July. At the time, my old xbox kept adding vertical stripe to the image. I asked the CS what to do, they instructed me to send the xbox along with a copy of the receipt to their service center. About three weeks later I got a voucher.
Now here's the kicker : a few weeks later, I was returning an item and the old man in front of me just brought in his older PS2 to the counter with the receipt and they just gave him a giftcard. When I asked about it, they said that they would just swap it out there if you bring it in.
Doubt they'd be that accommodating on launch day, though.

One more thing : the salespeople are aggressive about selling the replacement program, often saying that you can just bring it in at any time for any reason during the two years and they'll get you another one. I'd hold them to that one

Last edited by Decker; 11-21-05 at 10:31 AM.
Decker is online now  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.