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Cancelling XBox Live ????

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Cancelling XBox Live ????

Old 11-05-04, 08:52 AM
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Cancelling XBox Live ????

I was a Beta Tester for XBox live, and when setting up the service, it was set to automatically renew each year. I haven't had the time to play my xbox at all lately, let alone get on live, so I don't want it to renew (up on 11/16). When I was going through all the settings on the dashboard, I couldn't find anyway to not have it renew. The only options are monthly or annually. Does anyone know how to prevent xbl from automattically renewing?
Old 11-05-04, 08:58 AM
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Call the 800 number.
Old 11-05-04, 09:20 AM
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There's a way to do it from the dashboard, but it's just easier to to call the number.
Old 11-05-04, 11:32 AM
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thanks, guys- I called the number and was told that because I was a beta tester, there was no way to cancel the account from the xbox dashboards (so I'm not losing my mind!!).

Thanks for the help-
Kram
Old 11-05-04, 11:33 AM
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I had to call the number, I should say my mom did since it's on her credit card. They tried to scare her by saying I could never have it again. I explained to her that many people cancel accounts and get new gamertags, it's just I can't use my old gamertag ever again.
Old 11-05-04, 09:21 PM
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When I cancelled my Xbox Live, I ended up talking to the customer service lady for over an hour and a half. All I wanted to to was cancel my account, and she kept bringing up new topics such as what my college major was and talking about disabilities. I didn't hang up on her because I would have felt bad doing that. She just wouldn't shut up. If that conversation was recorded, I'm sure she would have probably gotten fired. She wasted a lot of company time. I just thought it was kind of weird for a customer rep to do this.
Old 11-06-04, 02:48 AM
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^^yeah that is weird. being one myself, not for MS, i'd rather get off the phone as fast as possible.

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