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Best buy employees..?

Old 04-21-03, 03:36 AM
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Best buy employees..?

Friend bought an xbox from best buy, 2 year warranty on a credit card, xbox recently died but he doesn't have a recepit. Do you keep track of everything bought? would he be able to exchange it for a new one? I ask this because another friend was in the same situation but he paid for it in cash and they wouldn't/couldnt look up the transaction.

any info is appreciated.
Old 04-21-03, 03:50 AM
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the warranty should be under his name in the system.
Old 04-21-03, 12:32 PM
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They can look it up by name, or the credit card that was used to play for the plan. The people at customer service will at times get pissie about having to search for the information, but they can do it if that is what is needed.
Old 04-21-03, 01:24 PM
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yea what tjr2metal said. they'll look you up through name or credit card
Old 04-21-03, 09:35 PM
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Well I do work at Best Buy and here's the deal, the replacement plans are not stored really anywhere, the service plans however are. Now if he paid by check or credit card, and its under one year from purchase time, any store can look it up. If it was purchased after a year then you either go back to the store it was purchased at or be call 888-Bestbuy to get a copy mailed to you.

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