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Dish Network adds 22 HD channels but drops 15

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Dish Network adds 22 HD channels but drops 15

Old 05-15-08, 01:08 PM
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Dish Network adds 22 HD channels but drops 15

So I was watching TV last night and I noticed that I had some new HD channels - hooray! but then I noticed that I lost some HD channels - boo! It seems that Dish dropped all the VOOM HD channels in favor of adding up-converted SD crap from Disney HD and Cartoon Network HD. Anyone else pissed off by this?
I loved Rave, Kung Fu and Monster HD channels - it was the main reason I chose Dish. Now that they changed their line up to include channels that barely broadcast true HD (if any at all) content, I want to leave.

Which leads into, is it possible to break my contract w/o fee on the grounds of bait and switch? Is Direct TV's HD lineup actual HD or just upconvert crap from shit channels?
Old 05-15-08, 01:09 PM
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No Monsters HD is going to make for a sucky Halloween this year.
Old 05-15-08, 01:37 PM
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they tried to gain some ground in the hd marketing only to lose some ground.... oh well...
Old 05-15-08, 01:42 PM
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I didn't notice yet. I watch Gameplay, Kungfu and Monsters. That sucks. I am happy about USA and Scifi, though.
Old 05-16-08, 12:38 AM
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Atleast you guys get something. Over here, with Time Warner, we get absolutely nothing but TBS crap it seems.
Old 05-16-08, 02:51 AM
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The HD channels that DTV put up on the sat last fall were about 80% true HD. Of those, about 1/3 were sports channels. So ballpark figure, about 30 non-RSNs are true HD. This summer the new sat that went up a monthish ago will up it to 150 HDs and by next year they are planning on 200. I suspect by next summer almost all of the locals will be available in HD.

As for my personal feelings on the issue...When AMC-11 didn't reach it's orbit, Dish was put in an instant bind. To stem the loses of customers over HD, they decided to sneak off the Voom channels and put up 25 highly compressed/downrezzed channels to fill the space Voom used to take. By doing so they get what they hope is enough to stem mass defections to DTV. I think it's really shitty what they are doing to all of you and am damn glad to be with DTV.
Old 05-16-08, 03:57 AM
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I called Dish today and told them that by rights they should have called us or put up a warning that they were going to take down the channels because we were paying for them. They told me that they didn't know til the day the channels went off the air that this was going to happen. I told them this was bullshit just like when they lost Fox for 2 years and almost lost every Vitacom channel. I then told the woman was she going to give us any sort of a refund for some of the HD channels that they took away because I wasn't interested in what they gave us now. She told me she couldn't, so I told her that I was getting rid of Dish Network then because there was no reason for me to keep them then and that I would go with something else. She told me that I have the contract with them and I said well then I'll call a lawyer then because there was no warning because of what they did with the HD channels. Right when I said that she got me on the line with her boss that tried to talk me out of leaving since we have been with them since 1996. I said nope thats it and told them to turn if off within 24 hrs or I was calling a lawyer. So now I guess I'm going to go with Direct TV if the turn it off. At least with them I will be able to get my local networks in HD at last.
Old 05-16-08, 08:32 AM
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when they say they are transfering you to a supervisor, they are lying. it's really a special team of people that deals with problem customers
Old 05-16-08, 09:20 AM
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Never had DISH (always DirecTV), but I'd be pissed if they just dropped a bunch of HD channels without notice. Like has been said, I can't see how they can try to hold you to your contract in this situation.
Old 05-16-08, 09:38 AM
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You can terminate your contract early and pay a termination fee. I don't know what Dish Network's calculation is but for DirecTV it is $12.50 per remaining obligated month.

Not sure how Dish handles it but I know my brother just termed his account with them (he had about 7 or 8 months left). The term fee was less than his monthly bill. With DTV I've had to threaten to term twice. Each time I do it with a standard cust service rep it results in nothing. But if I call and state that I'm terming initially then I get transfered to the retention specialist. These are the problem solvers and rule benders.

I just had an issue with DTV where I'd been told that the protection package would allow me to get my dish reinstalled for no charge after we got out our new roof. The standard reinstall fee was like $75 and the prot package is $5.99 a month. So I added and waited the one month you have to and got the new roof. When I called DTV I was told the prot package didn't cover it since the dish wasn't damaged. I told them to term my acct and got a retention specialist. They agreed to send someone out to reinstall it for free. I also demanded, and got, another HD DVR for the bedroom for $100 but I did have to re-extend to a full 2 year commitment but that only added 5 months to what I already owed them.

I don't know that you have grounds to cancel w/o a term fee. I'm sure the agreement has language granting them the right to change a certain % of the content. At best you could get a refund for the HD package that month and cancel going forward. DTV has an arbitration route and Dish probably does too. In the end you may find it not worth the time and money you'd have to invest upfront and just decide its easier to term.
Old 05-16-08, 06:12 PM
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There is a petition up online that Fangoria posted for people to go sign about getting all the Voom networks back: http://www.petitiononline.com/monsthd/petition.html

Also email and call Dish Network and tell them that your upset about how this was handled. There should have been a warning that this was going to happen.
Old 05-16-08, 06:50 PM
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I signed that petition even though I don't have Dish. I liked that Monsters HD showed a lot of old genre faves that haven't yet received a DVD release.
Old 05-16-08, 09:36 PM
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Are you guys serious? Am I the only one that hated the same damn programming I've seen on Voom for the last year? I would have no problem with Voom if they spent more money for new programming but even upconverted new programming is better than MPEG4 recycled programming.
Old 05-16-08, 11:41 PM
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Signed the petition even though I have no idea who reads these things. I personally liked the music on RaveHD, the Spanish soccer on WorldSportHD, and the occasional travel program on EquatorHD.
Old 05-17-08, 01:48 AM
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Well from whats been said on the petition web page, Dish network is working on getting the Voom networks back. They went on record about this. So we could soon be getting them back.
Old 05-17-08, 09:04 PM
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I just had dish for about 2 months...mainly got it for the free DVR ! And the DishHD package...I really liked RAVE and Equator was not bad...wish they could get at least the most popular channels back.
Old 05-19-08, 06:49 PM
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Rush HD was one of my favorite HD channels and I would DVR the occasional movie from the other Voom channels. I am definitly annoyed they dropped the programming and hope they may add them back at some point.
Old 05-20-08, 06:47 AM
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Originally Posted by Nefarious
You can terminate your contract early and pay a termination fee. I don't know what Dish Network's calculation is but for DirecTV it is $12.50 per remaining obligated month.

Um, quick question. What would anyone's incentive be to pay some 'early cancellation fee' if one was not going to have anything to do with the company? What's the threat? They can't cut off your service.

Why can't you just tell them to stick that fee where the sun don't shine...?
Old 05-20-08, 07:32 AM
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Originally Posted by CreamyGoodness
Um, quick question. What would anyone's incentive be to pay some 'early cancellation fee' if one was not going to have anything to do with the company? What's the threat? They can't cut off your service.

Why can't you just tell them to stick that fee where the sun don't shine...?
If it's a valid term of the contract then you have to worry about Dish making collection efforts on that amount.
Old 05-20-08, 07:37 AM
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Exactly. If you have commitment time remaining you have to "cancel" the service. At that time they will bill you for the termination fee remaining. You can certainly dispute it but you'd have to go through the procedures you agreed to in your contract (arbitration, etc.). Simply refusing to pay it will likely result in your account going to collections and blemishing your credit. To each his own.
Old 05-20-08, 02:48 PM
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Originally Posted by Nefarious
Exactly. If you have commitment time remaining you have to "cancel" the service. At that time they will bill you for the termination fee remaining. You can certainly dispute it but you'd have to go through the procedures you agreed to in your contract (arbitration, etc.). Simply refusing to pay it will likely result in your account going to collections and blemishing your credit. To each his own.

Old 05-20-08, 07:40 PM
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Laugh all you want but it doesn't make my statement incorrect.
Old 05-20-08, 07:52 PM
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I called Dish to express my displeasure in drooping the VOOM channels w/o notice. The CSR said that they have received a lot of complaints and they are "working" on getting the channels back. It could be lipservice but I'm giving them the benefit of the doubt and will wait a little while before switching to DTV.
I rather stay with Dish, I like their DVR and menus better plus my contract is not a year old yet and even though they changed my service w/o warning it pretty much says in my contract they can do that w/o liability. suckage.
Old 05-21-08, 07:03 AM
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Originally Posted by Nefarious
Laugh all you want but it doesn't make my statement incorrect.
Didn't say it did. I just wouldn't be impressed with Dish Network's feeble threats. I've taken on bigger companies than them and I'm still here.

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