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DirecTC customer retention number?

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DirecTC customer retention number?

Old 11-12-07, 08:13 AM
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DirecTC customer retention number?

As always DTV is a pain to deal with. I know they used to have a direct number to customer retention, but do they still have it? I am trying to get some equipment and want to see if they can give me a deal, but talking to their normal people isn't working.
Old 11-12-07, 08:34 AM
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According to something I read several months ago, DTV was getting so many direct calls to retention, they changed their policy. You are now required to have a PIN number to contact retention. And you only get a PIN number (good for only 72 hours) from first level Customer Service.
Old 11-12-07, 09:30 AM
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Yeah, you can't directly call them anymore. But, you can request to speak to them or say the magic words "cancel service".

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