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Is this correct?

Old 03-26-01, 09:23 AM
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Hello friends,

I had posted a problem on a serial port.

http://www.dvdtalk.com/forum/showthr...threadid=94255

I spoke to Gateway Support and following is a snip of my chat support with them. What I was told that since my mouse and key board are working fine there should not be a problem with the serial port. Is this correct?

------------------------------------------------------

Harshad: ... I am saying this because the serial mouse didn't seem to
work either

Harshad: Pat are you there?

Pat: Harshad please contact your hardware vendor for further
assistance on this topic.

Pat: Is there anything else I can assist you with today?

Harshad: ... couldn't it be a problem with the serial port. How do I
test my serial port. Please

Pat: I your mouse and keyboard working fine?

Harshad: Yes the PS2 mouse and keyboard are working fine. Evidently I
am typing. Correct

Pat: That is the proof your serial ports are ok.

Pat: Please contact your vendor for further assistance on this issue.

Pat: Is there anything else I can assist you with today?
Old 03-26-01, 12:44 PM
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if both your mouse and keyboard are PS2, then pat isn't very bright

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Old 03-26-01, 03:43 PM
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Yes they are PS2 and that's what I mentioned to her. The best part was - 'is your keyboard working'? Come on if I can chat ( internet text chat not phone chat ) then yes of course my keyboard is working.

Old 03-26-01, 06:03 PM
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Your machine is a Gateway right? It seems odd that the tech person would keep trying to tell you to contact your hardware vendor if they're the hardware vendor. If you don't own a Gateway machine, then you can't really expect them to be helpful.

Anyway, to test the serial port, ideally what you need is a loop-back plug. These are little dongle thingies that attach to your serial port that allows certain software utilities to test the port. I remember CheckIt Pro used to ship with a set of these loop-back plugs, but I wouldn't know where you could find them nowadays.

The only other way I can think of testing the port would be to connect some other serial device to it. An external modem would be easiest. If you can establish a connection to the modem, then your port is working fine. Have you tried attaching the Casio device to another PC?
Old 03-29-01, 10:15 PM
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Is there anonther program that could have grabbed a hold of the port? I don't know about Pat, it feels to me like an automated response. That would explain the wrong and weird answers.
Old 03-30-01, 02:34 AM
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so nothing else changed between the serial port working and not working.
no installation of new software?

have you changed anything in the bios?

do you have more than one port- if so have you tried the other port. you may need to enable it in the bios.

what else do you have installed?

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