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Got a new modem (same brand), now slower than last?

Old 01-23-20, 06:40 PM
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Got a new modem (same brand), now slower than last?

so i bought my own modem which is same brand and compatible with my Optimum service, i believe just an updated model. i got it to work after a call to Optimum so they can register CMAC address or something and now my speeds down and up are much much lower than ever before. i reset again and same. any help?
Old 01-23-20, 06:56 PM
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Re: Got a new modem (same brand), now slower than last?

Even if it's the same brand, is it the same specs? Modems Are rated at different speeds.
Old 01-23-20, 07:37 PM
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Re: Got a new modem (same brand), now slower than last?

It’s a newer model, but compatible with lower models even though said 3.0 and this is as well, I believe. I figured better than ever speed, not 1/4 of what getting. They’re sending tech out as I might need updated router to go along with modem. That’s no cost and don’t rent router. It’s Arris Docysis 3.0 or whatever modem. I dunno...
Old 01-25-20, 12:01 AM
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Re: Got a new modem (same brand), now slower than last?

DOCSIS 3.0 modems can have different numbers of bonded channels that they support. You need to provide us with the model of the modem. The model of the old modem as well as your router would also be helpful.
Old 01-25-20, 09:18 PM
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Re: Got a new modem (same brand), now slower than last?

It got better. Still good. What I should be getting. Might have just took some time to get up and running since brand new...
Old 01-27-20, 10:43 AM
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Re: Got a new modem (same brand), now slower than last?

Originally Posted by OldBoy View Post
It got better. Still good. What I should be getting. Might have just took some time to get up and running since brand new...
What is advertised internet speed that you have?
Old 01-27-20, 07:55 PM
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Re: Got a new modem (same brand), now slower than last?

100
Old 01-28-20, 07:18 PM
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Re: Got a new modem (same brand), now slower than last?

Originally Posted by OldBoy View Post
100
What speeds are you getting now, at non peak and at peak times? Preferably a hardwired test to eliminate an issue with the wifi. If you don't have a hardwired device then just use the device near the router.

Any docsis 3 modem can achieve 100m under ideal conditions however when it is loaded, hafi more bonded downstream channels can help to increase speed.
Old 01-28-20, 09:47 PM
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Re: Got a new modem (same brand), now slower than last?

i have it hardwired to desktop in my bedroom. i get roughly 90Mbps download and 30-35 upload any time of day really. a lot higher on phone via wifi...
Old 01-29-20, 12:03 AM
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Re: Got a new modem (same brand), now slower than last?

Originally Posted by OldBoy View Post
i have it hardwired to desktop in my bedroom. i get roughly 90Mbps download and 30-35 upload any time of day really. a lot higher on phone via wifi...
If you are getting a lot higher than 90 and your package is 100 then you are getting the rated speed already.
Old 01-29-20, 06:36 PM
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Re: Got a new modem (same brand), now slower than last?

Originally Posted by D.Pham4GLTE (>60GB) View Post
If you are getting a lot higher than 90 and your package is 100 then you are getting the rated speed already.
yes, i figured. just took some time for the new modem to kick in i guess...

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