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T-Mobile sued (again!) for selling customers used phones

Old 09-08-19, 01:31 PM
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T-Mobile sued (again!) for selling customers used phones

New York City sues T-Mobile for violating consumer protection law, selling used phones

The Big Apple is suing T-Mobile and alleges the third-largest U.S. mobile phone company scammed consumers with tactics like selling used phones as new and using deceptive return policies.

The lawsuit filed in state Supreme Court in Manhattan Wednesday follows a yearlong investigation alleging the company and more than 50 of its Metro by T-Mobile stores around New York City violated the city's consumer protection law thousands of times, according to a news release.

“Companies that blatantly scam New Yorkers must be held accountable,” Mayor Bill de Blasio said in statement. “We are doing everything in our power to make sure that T-Mobile ends these deceptive practices and that customers who were taken advantage of get the restitution they are owed.”

Metro by T-Mobile is the wireless carrier's prepaid phone brand and previously was known as MetroPCS.

In an email, T-Mobile said it was taking the allegations "very seriously" but couldn't comment on the specific claims. The company said the accusations are "completely at odds with the integrity" of its team and the commitment they have to taking care of its customers.

The city said in its news release that it wants T-Mobile to "stop all illegal activity, to forfeit the revenue gained from the deceptive practices so that the court can create a restitution fund for victims," pay penalties and to notify credit bureaus that the financing contracts were fraudulent.

What the lawsuit alleges

According to the city's lawsuit, T-Mobile’s deception practices include:

• Tricking customers into buying used phones. The city says it “received a stream of complaints from consumers who paid hundreds of dollars for new phones but were unknowingly sold used phones.”

• Deceiving customers about financing. The city alleges the terms of contracts “typically add hundreds of dollars to the advertised price.”

• Charging consumers illegal taxes, mystery fees, and fees for unwanted services.

• Deceptive return policy. The city said T-Mobile’s return policy is misrepresented on the Metro-branded website and claims phones have a “30 day guarantee,” while the fine print says phones bought in-store must be returned within seven days.

• Failing to provide legal receipts.

Source
I remember one time I went to buy a phone at their store and they wanted to sell me an open box passed on as new.
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Old 09-08-19, 06:11 PM
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Re: T-Mobile sued (again!) for selling customers used phones

Originally Posted by Sonic View Post
I remember one time I went to buy a phone at their store and they wanted to sell me an open box passed on as new.
Does GameStop exist up there? Curious how they slide by.
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Old 09-08-19, 08:41 PM
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Re: T-Mobile sued (again!) for selling customers used phones

Originally Posted by RichC2 View Post
Does GameStop exist up there? Curious how they slide by.
Huh?

Yeah many GameStop stores in NYC.
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Old 09-08-19, 09:30 PM
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Re: T-Mobile sued (again!) for selling customers used phones

Originally Posted by Sonic View Post
Huh?
The whole ordeal about GameStop opening up games, selling them as new, while pulling the discs out of little paper sleeves from the same drawer they pull the "used" copies from to put into the case when you purchase it. They have often passed used/refurbished discs off as "new".
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Old 09-08-19, 09:39 PM
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Re: T-Mobile sued (again!) for selling customers used phones

^
Ahhhh yes makes sense now I remember hearing about GameStop's reputation I had forgotten.
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Old 09-12-19, 09:29 AM
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Re: T-Mobile sued (again!) for selling customers used phones

T-Mobile claims their innocence but I bet that they won't defend their alleged innocence in court, and will settle, while essentially not admitting their guilt, but will pay a few bucks.
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