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Anyone use FIOS? Unauthorized On Demand purchases being made on my account

Old 08-26-18, 03:07 PM
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Anyone use FIOS? Unauthorized On Demand purchases being made on my account

Received 2 emails today stating 2 adult movies were purchased On Demand at @ 7am. While overlooking my bill, I also noticed an adult film was also purchased on 8/2 at 5am. I am 100% sure these movies were not ordered by anyone in my household. Tried calling customer service but the dept I was getting transferred to is closed. Has this ever happened to anyone using Fios? Is it possible someone could hack into my set top box? I'm stumped.
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Old 08-26-18, 03:15 PM
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Re: Anyone use FIOS? Unauthorized On Demand purchases being made on my account

Do you own a cat or a dog?
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Old 08-26-18, 03:18 PM
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Re: Anyone use FIOS? Unauthorized On Demand purchases being made on my account

Originally Posted by Sonic View Post
Do you own a cat or a dog?
Not sure if this is a serious question or not but no
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Old 08-26-18, 03:24 PM
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Re: Anyone use FIOS? Unauthorized On Demand purchases being made on my account

Originally Posted by JZ1276 View Post
Not sure if this is a serious question or not but no
Heh I'm joking Figured a cat or dog was watching porn while you out cold.

All joking aside it could be that your account got hacked. I'm sure Verizon will reimburse you of the charges.
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Old 08-26-18, 04:17 PM
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Re: Anyone use FIOS? Unauthorized On Demand purchases being made on my account

You can also try finding answers here or generate your question:

http://www.dslreports.com/forum/vzfiber

http://www.dslreports.com/forum/vzfiostv
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Old 09-15-18, 04:55 AM
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Re: Anyone use FIOS? Unauthorized On Demand purchases being made on my account

Follow up....

and this is bizarre.

I called Fios & they were able to give me the serial number of the box these movies were ordered from when this first happened. I have an outdoor screen-house with a surround setup & cable box, which is the box the porn was ordered from.
I work odd hours, so I'm usually up until 5am. Around 2:45am I heard people talking, thought nothing of it as my brother lives upstairs & figured he was up late watching TV. I was doing some cleaning & laundry around 3am & went into my kitchen. My kitchen window overlooks the inside of the screen-house & I noticed the TV was on. Low & behold there is some random dude outside in my screen-house sitting down with the remote in his hand watching TV! We looked right at each other. I grab my baseball bat & am outside within 10 seconds but this guy is already gone. I go out into the street & see him walking 3 or 4 houses away. I yell out to him & we're walking towards each other. This guy was all casual like what's up whats the problem acting like he didn't know what was going on & denied it was him. When I threatened to call the cops he pulled the race card (black guy in his late teens/early 20's). Anyway, there wasn't much I could do so I let him go & 2 minutes later get this email notification from Fios...

"Thanks for your Fios® On Demand rental.


Thanks for renting your copy of Adult Title. Please take a minute to review the details of your rental:"
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Old 09-15-18, 08:06 AM
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Re: Anyone use FIOS? Unauthorized On Demand purchases being made on my account

Originally Posted by JZ1276 View Post
Follow up....

and this is bizarre.

I called Fios & they were able to give me the serial number of the box these movies were ordered from when this first happened. I have an outdoor screen-house with a surround setup & cable box, which is the box the porn was ordered from.
I work odd hours, so I'm usually up until 5am. Around 2:45am I heard people talking, thought nothing of it as my brother lives upstairs & figured he was up late watching TV. I was doing some cleaning & laundry around 3am & went into my kitchen. My kitchen window overlooks the inside of the screen-house & I noticed the TV was on. Low & behold there is some random dude outside in my screen-house sitting down with the remote in his hand watching TV! We looked right at each other. I grab my baseball bat & am outside within 10 seconds but this guy is already gone. I go out into the street & see him walking 3 or 4 houses away. I yell out to him & we're walking towards each other. This guy was all casual like what's up whats the problem acting like he didn't know what was going on & denied it was him. When I threatened to call the cops he pulled the race card (black guy in his late teens/early 20's). Anyway, there wasn't much I could do so I let him go & 2 minutes later get this email notification from Fios...

"Thanks for your Fios® On Demand rental.


Thanks for renting your copy of Adult Title. Please take a minute to review the details of your rental:"
Man that’s unreal. At least file a police report so you have documentation beyond an internet post.
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Old 09-15-18, 08:20 AM
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Re: Anyone use FIOS? Unauthorized On Demand purchases being made on my account

Originally Posted by JZ1276 View Post
Follow up....

and this is bizarre.

I called Fios & they were able to give me the serial number of the box these movies were ordered from when this first happened. I have an outdoor screen-house with a surround setup & cable box, which is the box the porn was ordered from.
I work odd hours, so I'm usually up until 5am. Around 2:45am I heard people talking, thought nothing of it as my brother lives upstairs & figured he was up late watching TV. I was doing some cleaning & laundry around 3am & went into my kitchen. My kitchen window overlooks the inside of the screen-house & I noticed the TV was on. Low & behold there is some random dude outside in my screen-house sitting down with the remote in his hand watching TV! We looked right at each other. I grab my baseball bat & am outside within 10 seconds but this guy is already gone. I go out into the street & see him walking 3 or 4 houses away. I yell out to him & we're walking towards each other. This guy was all casual like what's up whats the problem acting like he didn't know what was going on & denied it was him. When I threatened to call the cops he pulled the race card (black guy in his late teens/early 20's). Anyway, there wasn't much I could do so I let him go & 2 minutes later get this email notification from Fios...

"Thanks for your Fios® On Demand rental.


Thanks for renting your copy of Adult Title. Please take a minute to review the details of your rental:"
Man that’s unreal. At least file a police report so you have documentation beyond an internet post.
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Old 09-15-18, 11:47 PM
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Re: Anyone use FIOS? Unauthorized On Demand purchases being made on my account

Originally Posted by Kdogg View Post
Man that’s unreal. At least file a police report so you have documentation beyond an internet post.
Of course I filed a police report. Cops were at my house for almost an hour & a half, until 5am.
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Old 09-16-18, 11:27 PM
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Re: Anyone use FIOS? Unauthorized On Demand purchases being made on my account

Originally Posted by Kdogg View Post
Man that’s unreal. At least file a police report so you have documentation beyond an internet post.
And you should post proper signage so the guy is on-notice. "NO ADULT MOVIES"

Originally Posted by JZ1276 View Post
Low & behold there is some random dude outside in my screen-house sitting down with the remote in his hand watching TV!
And in his other hand?

On a serious note though, maybe you should have Verizon block ordering of Adult PPV. That will reduce the attractiveness to him, if he dares to come back. Also, maybe a security camera system for your house?

Last edited by TheBang; 09-16-18 at 11:33 PM.
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Old 09-17-18, 09:44 AM
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Re: Anyone use FIOS? Unauthorized On Demand purchases being made on my account

I was going to say I had a similar problem with comcast and on demand/PPV, but lol no, not similar at all

My situation someone ordered a boxing event on PPV, the cost was like $50. No one in my household watches sports, let alone boxing. Comcast was insisting that someone in my house watched the event, then even stated, time, date and the exact # of minutes:seconds my cable box watched the event. I have parental controls set and I am the only one with the pin, and no it isn't my birthday or anything anyone would guess. No one watched that event from my cable box, not even my dog.

After an hour long phone call with comcast they finally agreed that maybe their system made an error and gave me a credit, but they were 100% sure I watched the event and thought I was scamming them.



As for someone breaking in, yeah, set a parental control pin, that will at least stop the porn. BUt you really have much bigger problems.

I agree with cameras as well, I have 2 running 24/7 it is amazing what they show after having them on for 3-4 years now. I have also seen 'teens/kids' stop and point out my camera to others then keep walking
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Old 09-17-18, 05:59 PM
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Re: Anyone use FIOS? Unauthorized On Demand purchases being made on my account

Cameras & adding a PIN are both good ideas, but to be honest, I'm hoping he comes back.
I would've caught him before, but my work schedule changes during the summer & I was in bed by 10pm. Now, I'm back to my normal work hours 3p-11p so I'm up until around 5am. If he attempts to do this again, he is definitely caught.
If I just got outside a few seconds sooner, I would've had him cornered & trapped in the screenhouse until the police came.
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