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Can't get Iphone 6s to sync to itunes

Old 07-22-16, 11:25 PM
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Can't get Iphone 6s to sync to itunes

Just bought a new iphone 6s and when i plug it into the usb like your supposed to and then turn on itunes, no little phone icon appears even though its plugged in. I have a dell inspiron 15 7000 series.

any help would work
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Old 07-22-16, 11:54 PM
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Re: Can't get Iphone 6s to sync to itunes

ITunes is terrible. I'd try unplugging the phone and plugging it back in. Or restarting iTunes. Or both of the above multiple times in random sequence, while doing your raindance to the Apple gods.
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Old 07-23-16, 12:00 AM
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Re: Can't get Iphone 6s to sync to itunes

Are you using the cable that came with it? And does the iPhone show that it's charging when it's plugged into your USB port?
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Old 07-23-16, 10:00 AM
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Re: Can't get Iphone 6s to sync to itunes

Originally Posted by The Cow View Post
Are you using the cable that came with it? And does the iPhone show that it's charging when it's plugged into your USB port?
yep.

I do keep getting the 'do you want to DL the latest itunes update' popup. should i DL that and hope that works?
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Old 07-23-16, 11:27 AM
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Re: Can't get Iphone 6s to sync to itunes

Yes, you should probably update iTunes. I remember seeing something somewhere about "if you do not have at least iTunes x.xx.xxx that it will not connect to an iPhone 6". So, download and install it, what have you got to lose, it doesn't matter what version of iTunes you have - every single one of them sucks!
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Old 07-23-16, 12:02 PM
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Re: Can't get Iphone 6s to sync to itunes

I updated to the most recent version last week and it wiped my library. Fortunately I was able to restore an earlier version.
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Old 07-23-16, 05:45 PM
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Re: Can't get Iphone 6s to sync to itunes

Windows 10? Remove the Apple USB device driver from Device Manager. Plug the phone back in and let it install the newest driver.
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Old 07-25-16, 01:49 PM
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Re: Can't get Iphone 6s to sync to itunes

There is usually a prompt on the phone the first time it's plugged into a computer asking to trust it or not. Unless you click on trust it won't show up on the computer.
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Old 07-25-16, 08:23 PM
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Re: Can't get Iphone 6s to sync to itunes

Originally Posted by Meathead View Post
There is usually a prompt on the phone the first time it's plugged into a computer asking to trust it or not. Unless you click on trust it won't show up on the computer.
You can manually delete the file from Windows or clear certificates on the Apple to get the prompt back.
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Old 07-29-16, 04:20 PM
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Re: Can't get Iphone 6s to sync to itunes

Originally Posted by danwiz View Post
Yes, you should probably update iTunes. I remember seeing something somewhere about "if you do not have at least iTunes x.xx.xxx that it will not connect to an iPhone 6".
iTunes typically has to be updated after every iOS update, which is once a year right around the release of a new iPhone. A new iPhone 6s is going to come with iOS 9 on it, which requires at least iTunes 12.1.3:
https://support.apple.com/kb/DL1614?...S&locale=en_US
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