Tech Talk Discuss PC Hardware, Software, Internet and Other Technology

weird glitch in Word 2000

Old 01-29-01, 10:10 AM
  #1  
DVD Talk Special Edition
Thread Starter
 
Join Date: Jan 2000
Location: Harrisburg, PA
Posts: 1,100
For the second time now, one of our users here had their toolbars disapear in Word 2000. One day they booted up, opened up Word, and all the toolbars were gone, even the menu bar (which is quite important). All that was left was the blue title bar.

My first thought was that the normal.dot became corrupt. But when I deleted it and pasted in a new one, the problem remained (granted, that may have been the correct fix and I didn't quite do it right). Perhaps I didn't reboot to let it take effect?

So, as a drastic last resort, I signed on as administrator and deleted the user's profile (after saving their I.E. favorites). When they signed on again and re-created theor profile, everything was fine.

What the hell?

------------------
Professor Frink, Professor Frink, he'll make you laugh and make you think. He likes to run and then the thing with the ... person. Oh boy, that monkey is going to pay.
Professor Frink is offline  
Old 01-29-01, 10:21 AM
  #2  
DVD Talk Legend
 
Join Date: Jan 2000
Posts: 16,173
sometimes these things happen it is not just word 2000. Killing the normal.dot was a start but you also needed to do this... (from the MS knowledgebase)

Deleting the Data Key:

NOTE: Deleting the Data key resets several options back to the default settings, including the File menu most recently used file list, and many settings you customize in the Options dialog boxes.

Most common options (click Options on the Tools menu) are stored in the Data key. One troubleshooting step is to delete the Data key. Word rebuilds this Data key by using the default settings the next time the program is started.

To delete the Data key, follow these steps:
Quit all instances of Word, including WordMail.

On the Windows taskbar, click the Start button and click Run.

In the Open box, type "regedit" (without the quotation marks), and click OK.

Locate the following key by double-clicking the appropriate folders.
HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Word\Data


With the Data folder selected (on the left), click Delete on the Edit menu to delete the key.

Click Yes when you are prompted to confirm the deletion.

Quit the registry editor and restart Word normally (without using the /a switch).
4KRG is offline  
Old 01-29-01, 11:48 AM
  #3  
DVD Talk Special Edition
Thread Starter
 
Join Date: Jan 2000
Location: Harrisburg, PA
Posts: 1,100
Thanks, 4KRG. It worked like a charm!

Like most people, I tend to tread very lightly when it comes to regedit . But sometimes it's quite unavoidable.
Professor Frink is offline  
Old 01-29-01, 08:58 PM
  #4  
DVD Talk Ultimate Edition
 
Join Date: Aug 2000
Location: Canada
Posts: 4,538
Hum... wouldn't going in view and clicking on full screen fix this problem as well? I have users once in a while who set word full screen and wonder where everything went...
Feneant is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.