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GMail Outage

Old 09-01-09, 07:47 PM
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GMail Outage

I've patiently been waiting to regain access to my GMail account since Saturday. I don't know if it's a separate issue, or if I was on the leading edge of the outage that became apparent today, but I'm beyond over this. It's been roughly 72 hours...

With regard to the "outage" Google claimed about 3 hours ago that it has been fixed, but so far I cannot regain access. What gives?! I still can access my normal Google information such as iGoogle. I filled out their online form on Monday morning and I filled it out again a few hours ago.

Any suggestions?
Old 09-01-09, 09:33 PM
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Re: GMail Outage

Yours must be a seperate issue, and I wish I knew what to do to help. Here is what Google had to say about today's incident:

More on today's Gmail issue
Tuesday, September 01, 2009 6:59 PM
Posted by Ben Treynor, VP Engineering and Site Reliability Czar

Gmail's web interface had a widespread outage earlier today, lasting about 100 minutes. We know how many people rely on Gmail for personal and professional communications, and we take it very seriously when there's a problem with the service. Thus, right up front, I'd like to apologize to all of you — today's outage was a Big Deal, and we're treating it as such. We've already thoroughly investigated what happened, and we're currently compiling a list of things we intend to fix or improve as a result of the investigation.

Here's what happened: This morning (Pacific Time) we took a small fraction of Gmail's servers offline to perform routine upgrades. This isn't in itself a problem — we do this all the time, and Gmail's web interface runs in many locations and just sends traffic to other locations when one is offline.

However, as we now know, we had slightly underestimated the load which some recent changes (ironically, some designed to improve service availability) placed on the request routers — servers which direct web queries to the appropriate Gmail server for response. At about 12:30 pm Pacific a few of the request routers became overloaded and in effect told the rest of the system "stop sending us traffic, we're too slow!". This transferred the load onto the remaining request routers, causing a few more of them to also become overloaded, and within minutes nearly all of the request routers were overloaded. As a result, people couldn't access Gmail via the web interface because their requests couldn't be routed to a Gmail server. IMAP/POP access and mail processing continued to work normally because these requests don't use the same routers.

The Gmail engineering team was alerted to the failures within seconds (we take monitoring very seriously). After establishing that the core problem was insufficient available capacity, the team brought a LOT of additional request routers online (flexible capacity is one of the advantages of Google's architecture), distributed the traffic across the request routers, and the Gmail web interface came back online.

What's next: We've turned our full attention to helping ensure this kind of event doesn't happen again. Some of the actions are straightforward and are already done — for example, increasing request router capacity well beyond peak demand to provide headroom. Some of the actions are more subtle — for example, we have concluded that request routers don't have sufficient failure isolation (i.e. if there's a problem in one datacenter, it shouldn't affect servers in another datacenter) and do not degrade gracefully (e.g. if many request routers are overloaded simultaneously, they all should just get slower instead of refusing to accept traffic and shifting their load). We'll be hard at work over the next few weeks implementing these and other Gmail reliability improvements — Gmail remains more than 99.9% available to all users, and we're committed to keeping events like today's notable for their rarity.

http://gmailblog.blogspot.com/2009/0...ail-issue.html
Old 09-01-09, 10:13 PM
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Re: GMail Outage

Funny, the 40 Gmail emails I got today showed no problem with my account. Unfortunately.

Maybe they treat people in their local proximity better?
Old 09-02-09, 06:35 AM
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Re: GMail Outage

I checked Google's forums and people are still having the same issue. I saw that blog post as well and it sounds like it should be fixed. Unfortunately it is not.
Old 09-02-09, 01:52 PM
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Re: GMail Outage

I have been receiving my g-mail on my phone, but once I read this, I went to google and can not pull up anything on gmail on my desktop computer.
Old 09-02-09, 02:55 PM
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Re: GMail Outage

google doesn't discuss minor issues
Old 09-02-09, 05:46 PM
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Re: GMail Outage

Well minor for them has been since Saturday for me. Others also appear to have been affected by this since the weekend. I think the worst part is that there is nobody to call, and even some people with the advanced pay service are affected and cannot get resolution.
Old 09-02-09, 08:16 PM
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Re: GMail Outage

Did you try getting in via your iGoogle page?
Old 09-02-09, 09:07 PM
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Re: GMail Outage

Yes. Have tried numerous times to add the Gmail App to the front page. That seems to give me an error message quicker than launching Gmail in a new tab.
Old 09-03-09, 06:05 PM
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Re: GMail Outage

have you tried POP or IMAP with any mail client?

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