Tech Talk Discuss PC Hardware, Software, Internet and Other Technology

Help! Can't close program installation box

Old 01-15-08, 11:00 AM
  #1  
DVD Talk Ultimate Edition
Thread Starter
 
Join Date: May 2002
Posts: 4,688
Help! Can't close program installation box

For some reason,my Roxio Easy cd/dvd Creator 6 program is trying to install itself and needs a cd to complete the installation. I don't know why this is happening,since I never use the program and did not do anything to start the installation.

The most annoying part is,that the box comes onscreen with option to continue or cancel. And everytime I click cancel,the box pops back up saying it is installing this program.Then another box comes up stating program not available,must use cd-rom to complete installation. I don't have this cd-rom from what I am aware of(I just checked). In fact, I don't recall ever installing this program in the first place. I think it came already installed on the laptop.

If that is not worse enough. I can not uninstall this program or 'repair' it. Since the message "program/application already in progress,please close before continuing". And of course I can not close the program box at all,since it keeps poping back up!


Is there anything I can do?
Julie Walker is offline  
Old 01-15-08, 12:51 PM
  #2  
DVD Talk Special Edition
 
Join Date: Jan 2001
Location: NY
Posts: 1,024
Can you kill it by doing a CTRL+ALT+DELETE and ending the app or process?
bahgee is offline  
Old 01-15-08, 01:16 PM
  #3  
DVD Talk Gold Edition
 
Join Date: Nov 2003
Posts: 2,805
Or you could try booting into safe-mode and uninstalling it there. (does that work? I never remember if you can uninstall stuff in safe-mode)
Nifty03 is offline  
Old 01-16-08, 01:28 AM
  #4  
DVD Talk Ultimate Edition
Thread Starter
 
Join Date: May 2002
Posts: 4,688
I didn't get to try either of those options. But I happened to have clicked the correct file in Task Manager by pure luck(it was not listed as 'Roxio' or "Easy dvd/cd"). And was able to end the process, and then uninstall the program after closing the box.


How do you go into safe mode? And I'll try to remember ctrl alt delete if something similar happens again.
Julie Walker is offline  
Old 01-16-08, 07:16 AM
  #5  
DVD Talk Legend
 
Join Date: Oct 2001
Posts: 17,661
CTRL+ALT+DELETE is just another way of lading the Task Manager.

To boot into Safe Mode, press F8 when booting up and choose it from the boot menu that comes up.

http://computer.howstuffworks.com/question575.htm
Jay G. is offline  
Old 01-16-08, 08:17 AM
  #6  
DVD Talk Ultimate Edition
 
Join Date: Jun 2000
Posts: 4,769
I've had similar problems with other programs. I used this program to clean up the bad installation:

http://support.microsoft.com/kb/290301
Palaver is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.