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-   -   FTP question - can't upload files (https://forum.dvdtalk.com/tech-talk/477384-ftp-question-cant-upload-files.html)

beckman307 09-11-06 07:58 PM

FTP question - can't upload files
Hello everyone. This is just a shot in the dark, but my knowledge of computers is pretty limited, so hopefully someone here can help me out.

For the past week or so, I've been having problems uploading files via ftp. Ever since July, I've been running sims for a sim-baseball league that I'm in. Basically, every night I upload a ~12MB file to the league president's web hosting account.

For two months, everything went smoothly, but recently my ftp program (SmartFTP) only sends data intermittently (DSL account). For instance, sometimes I will get an upload rate of ~50 kB/sec, but more often, I will only get a short burst of maybe 100 kB over a second or two, then my upload just stops, eventually leading to a timeout from SmartFTP.

However, everything else with the internet seems to work just fine. I can surf the web, check email, play WoW with no problems at all. The league pres says it's not a problem with his web host account.

Any ideas on where to begin the troubleshooting process? Thanks in advance.

stevevt 09-11-06 08:48 PM

Do you have a firewall? Hardware or software? What kind, and do you know how to look at the configuration?

beckman307 09-11-06 09:53 PM

Windows Firewall is enabled. I know how to view the exceptions that it allows through via Control Panel -> Windows Firewall -> Exceptions, though if there is further configuration, I'm not sure how to use it.

I also should have mentioned earlier that the DSL is running through a D-Link DI-514 wireless router. I believe that it has a firewall option, but unless it is on as a default, I have not configured it. I know how to access the administrative functions of the router, though I don't necessarily understand what I'm looking at when I do so.

stevevt 09-11-06 10:03 PM

Turn off the Windows Firewall, since you don't need it. Your router is providing you with a real firewall. If just turning off the Windows one doesn't work, you should poke around the firewall settings in the router configuration.

Any other software involved that might be blocking access? For example, Kaspersky AV includes a network filtering function.

beckman307 09-11-06 11:19 PM

Turned off Windows Firewall and installed a router firmware update from July. Not sure which one of them did the trick, but uploads are now up and running again at a decent, consistent speed.

Thanks for the quick replies, stevet - I appreciate it.

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