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RCN login issues

Old 09-05-06, 09:44 AM
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RCN login issues

Good morning!

since my work has web access, i'm posting this for my husband...please excuse my ignorance on the technical verbiage.

we have a pc we're trying to hook up to our RCN account (bundle of phone, internet and cable). the modem receives the signal (i think, the bars are strong) but no connection is being established. we get the generic error that the internet is not found. a friend of his told him to try ping'ing to find the connection but once he entered the addresses he found it still wouldn't work. hopefully he will see him again today and ask but if not i'm hoping the trusty talkers can help.

any ideas???

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