Tech Talk Discuss PC Hardware, Software, Internet and Other Technology

Weird Outlook Address Book problem

Old 09-07-05, 07:42 PM
  #1  
DVD Talk Hall of Fame
Thread Starter
 
Join Date: Jul 1999
Location: Texas
Posts: 7,759
Weird Outlook Address Book problem

When I go to Outlook and click Contacts, I only see one group of contacts. However, when I click the To... tab in an email (or do a mail merge, or anything in Office that uses the address book) I get an error saying the address book cannot be opened and it contains no contacts. I say OK and then click the Drop Down menu and there are two Contacts. One gives the error, the other contains all of my contacts. If I go to the Address Book through Outlook (Tools->Address Book) it's there, too, and gives the same error, but I can't remove it. ARGH. Any ideas?

Here's an image for those of you who are thoroughly confused. Note the one Contact list at the left and two in the drop-down menu.
shaun3000 is offline  
Old 09-08-05, 08:12 AM
  #2  
DVD Talk Legend
 
matome's Avatar
 
Join Date: Oct 1999
Location: NY
Posts: 12,304
Did you happen to drag a over a PST file from a previous install or upgrade? You'll get dupe contact lists that way.

Go to your folder view in Outlook, right click on Contacts>Properties>Outlook Address Book, make sure the check is in the "Show this folder as en e-mail Address Book" and rename the contact list (e.g. Shaun's Contacts) to differentiate between multiple Contact lists.

Next go to Tools and open Address Book. In there, go to Tools>Options and change all the dropdowns to point to "Shaun's Contacts" and in the bottom box, hilight and remove the old "Contacts" and you should be good to go.
matome is offline  
Old 09-08-05, 10:11 AM
  #3  
DVD Talk Hall of Fame
Thread Starter
 
Join Date: Jul 1999
Location: Texas
Posts: 7,759
I tried that, already. It won't let me delete the blank Contacts list. It gives the error message and when I click OK, the Delete button is grayed out.

And yes, I used a backup PST.
shaun3000 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.