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Can't install SP4 for Win 2000

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Can't install SP4 for Win 2000

Old 08-16-05, 10:36 AM
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Can't install SP4 for Win 2000

Trying to install SP4 on Windows 2000, and even in safe mode we are getting a "Program is using atapi.sys, please shut it down (whatever)" error. It's a newer Gateway computer, not sure of the model, 2.8GHz. Any ideas on how to stop atapi.sys from running, I've even tried renaming the file but it seemed to write a new copy of it when Windows started. Thanks.
Old 08-16-05, 11:05 AM
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Do you have a program running like Daemon Tools or Alcohol 120% installed? If so, disable or un-install them untill SP4 is completed.
Old 08-16-05, 11:10 AM
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No, not either of them. I shut down DirectCD and the other Easy Cd programs. Tried booting into Safe Mode and that didn't help. It's not my computer so I'll have to take a look for anything I may have missed. I also tried MSConfig to stop some programs from starting, guess I didn't pick the right ones though.
Old 08-16-05, 11:21 AM
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Try in msconfig:

Start - Run Msconfig.exe. Uncheck the Load Startup items; and in Services page check 'hide Microsoft services' and
uncheck those lines left.

Try SP4 again

If it installs, when it completes, reverse the above


Also, make sure there is nothing in your Startup Folder (Start>Programs>Startup)

List of Startup locations

Last edited by 68ShelbyGT500KR; 08-16-05 at 11:27 AM.
Old 08-16-05, 11:35 AM
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I'll give it a try, thanks.

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