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What would be the cause of not being able to view website?

Old 08-02-05, 07:26 PM
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What would be the cause of not being able to view website?

Ok, there's this site. I haven't been able to view it for over a week. I keep getting the message "cannot find server, page can't be displayed" message for this entire time. In talking to others that access the site, it is working just fine for them. What would cause this?

BTW, the site isn't porn or illegal, it's personal so I can't post the link to it.
Old 08-02-05, 07:29 PM
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It's not in your ISP's DNS servers. Ask others to ping the URL so they can give you the IP address. Then, try to access the site via the IP address.
Old 08-02-05, 07:35 PM
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What Zuffy said, Also you can try the command

ipconfig /flushdns

from the Command prompt
Old 08-02-05, 11:16 PM
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Originally Posted by zuffy
It's not in your ISP's DNS servers. Ask others to ping the URL so they can give you the IP address. Then, try to access the site via the IP address.
I've already tried that. Still doesn't work.

Also tried what Shelby said, and it's still not working.
Old 08-03-05, 12:59 AM
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Check your firewall settings if it's Symantec. You may have to manually add the site to "permitted" websites.

Btw, www.ar15.com comes up just fine on my end.
Old 08-03-05, 10:02 AM
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I'm running Zone Alarm, and there have been no changes to the program. This is just frustrating as hell.
Old 08-03-05, 11:11 AM
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Can you ping the ip address (command prompt) for that website from your machine?
Old 08-03-05, 11:19 AM
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or get someone that can ping it
and then you try to connect to the site through the ip, instead of hostname
Old 08-03-05, 11:29 AM
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Originally Posted by twikoff
or get someone that can ping it
and then you try to connect to the site through the ip, instead of hostname
You mean do what zuffy said in the second post?
Old 08-03-05, 11:40 AM
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crap
so I guess I need to take zuffy off my ignore list now




Im assuming you went ahead and cleared temp files and such.. to make sure you dont have a old ip cached for this site.
Old 08-03-05, 12:29 PM
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are you through a linksys router? or something like that?

check your hosts file to make sure the entry hasn't been added with a 127.0.0.1
Old 08-03-05, 12:47 PM
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Originally Posted by BadlyDrawnBoy
are you through a linksys router? or something like that?

check your hosts file to make sure the entry hasn't been added with a 127.0.0.1

No, I'm using Microsoft gear. I'll have to check the hosts file when I get home.
Old 08-03-05, 12:56 PM
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Originally Posted by Deftones
I'll have to check the hosts file when I get home.
Some of the spyware and pop-up blockers can occasionally go a little overboard with their hosts file entries. I remember having a tough time with DVDTalk for a while until I realized that ads.kleinman had been entered by something or other (and that Geoff was keeping the forum gifs and buttons on the ad server...)
Old 08-04-05, 03:45 PM
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Originally Posted by BadlyDrawnBoy
are you through a linksys router? or something like that?

check your hosts file to make sure the entry hasn't been added with a 127.0.0.1
I see this in my hosts fiile. Here is what it says:

127.0.0.1 localhost
127.0.0.1 www.igetnet.com
127.0.0.1 code.ignphrases.com
127.0.0.1 clear-search.com
127.0.0.1 r1.clrsch.com
127.0.0.1 sds.clrsch.com
127.0.0.1 status.clrsch.com
127.0.0.1 www.clrsch.com
127.0.0.1 clr-sch.com
127.0.0.1 sds-qckads.com
127.0.0.1 status.qckads.com


What do I do to fix this? The site I'm tryign to reach isn't one of those. I found this site, but it's confusing me as how to fix it. http://accs-net.com/hosts/how_to_use_hosts.html

Last edited by Deftones; 08-04-05 at 04:12 PM.
Old 08-04-05, 07:15 PM
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This entries in your hosts file look like spyware prevention adders. They are OK to have in there. Those entries will keep those sites from loading with ANY browser.

Here is the site that constantly updates a hosts file. This Site may be more explanitory as to what a hosts file does.

What a few more days and you may be able to access to trouble site. I had this problem on a secure site before and it took about 1 week to clear up.

Have you tried another, non-IE based, browser?
Old 08-05-05, 02:38 AM
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No, I use IE exclusively. This is going on over 2 weeks now. It's really pissing me off.
Old 08-05-05, 03:44 AM
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Have you tried accessing the site with all your AV off and firewalls off, and your IE security set to Low? If you still can't connect, then let's run a HiJack This log here.

Last edited by DVD Polizei; 08-05-05 at 03:46 AM.
Old 08-06-05, 02:25 PM
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Originally Posted by DVD Polizei
Have you tried accessing the site with all your AV off and firewalls off, and your IE security set to Low? If you still can't connect, then let's run a HiJack This log here.
Still isn't working. Really pissing me off.

Here's my HiJackThis log file:

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\MOZILL~1\firefox.exe
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dvdtalk.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 168.94.74.68:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] C:\WINDOWS\System32\rmctrl.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [iPodWatcher] C:\Program Files\iPod\Bin\iPodWatcher.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: DLHelperEXE.exe
O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Bet Hold'em Poker - {1BB3B2DD-30A2-4231-9547-B61760F0BF86} - C:\Program Files\betholdemMPP\MPPoker.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: AbsolutePoker.com - {EFFF8D47-D060-4108-B761-E8EC86622E56} - C:\Documents and Settings\All Users\Start Menu\Programs\Absolute Poker\Absolute Poker.lnk
O9 - Extra 'Tools' menuitem: AbsolutePoker.com - {EFFF8D47-D060-4108-B761-E8EC86622E56} - C:\Documents and Settings\All Users\Start Menu\Programs\Absolute Poker\Absolute Poker.lnk
O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\Program Files\Bodog Poker\GameClient.exe
O9 - Extra button: POKER - {FB389F33-303A-4490-9E18-B301A493FBF2} - C:\Program Files\PokermMPP\MPPoker.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://usercenter.cox.net/rsuite/sdc...cx_tgctlcm.jsp
O16 - DPF: {012F24D4-35B0-11D0-BF2D-0000E8D0D156} (InstallControl Class) - http://activex.casinosupportservice....tallHelper.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/Me...bridge-c11.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://www.maricopa.gov/assessor/gis...n/mgaxctrl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {76D90D08-EAB7-46D8-BF99-87445BF59E72} (SystemInfo Class) - http://getdway.com/dwayready/dpcsysinfo.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/pro...tor/WebAAS.cab
O16 - DPF: {AED98630-0251-4E83-917D-43A23D66D507} (WebHandler Class) - http://activex.microgaming.com/DLhel...7/dlhelper.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/...15/mcgdmgr.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.verizon.net/checkmypc/inc...ivePreQual.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: iPodSrv - Unknown owner - C:\Program Files\iPod\Bin\iPodSrv.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Old 08-06-05, 05:58 PM
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Have you completely disabled or even uninstalled ZoneAlarm to see what would happen? Shelby will take another look at this eventually, but I currently don't see anything suspect.

What I think is happening, is ZoneAlarm has this particular website blocked for whatever reason, and you cannot get it unblocked. I would certainly try and uninstall ZoneAlarm, go to the website, see if it shows up. If it does, problem solved, and probably if you reinstall ZA, you should be fine.
Old 08-06-05, 06:50 PM
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Nothing wrong with your latest HJT log. The reason why I asked if you have tried another IE non-dependant browser is for troubleshooting purposes. A "backup" browser such as Firefox, Mozilla or Netscape. If you can access the site with, say, Firefox then we know what it is likely a problem with Internet Explorer and less likely your ISP DNS.


Your HJT log is cut off at the top, so I don't know what level of XP you are running and the IE version. This would help. If you don't mind, would you please open IE and then go to Help>About Internet Explorer and look at your cipher strength level. It should say 128bit. If not 128bit, what does it say? Also look at the IE version and notate it.

What is the exact error message from IE?


Since you can't provide the web site home page link, is this a secure site(https) or regular(http) page?

You may also want to delete your Temporary Internet Files, History and cookies. Sometimes corrupt cookies or files can cause this error.
Old 08-06-05, 08:02 PM
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Ok, I am currently posting this on Firefox. I downloaded it to try and see if that would work. I can not access the site using this browser either.

Sorry for being cut off at the top. Here is what the top part says:

Logfile of HijackThis v1.99.1
Scan saved at 5:01:45 PM, on 8/6/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

The exact error message is the white screen. It says "cannot find server" on the top and in the white browser part of the screen it says "The page cannot be displayed".

I've already deleted cookies and temp internet files. That was my first step in trying to figure this out.

As for IE the cipher strength is 128-bit.

As for Zone Alarm, I've turned it off and the site still won't come up, so I don't think it's blocking the site for whatever reason.
Old 08-06-05, 08:32 PM
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You can try the ZoneAlarm Log Analyser


From the command prompt with IE closed
iexplore /rereg

and you alreadytried
ipconfig /flushdns
Re-boot the PC after the commands

try the tracert from the cmd line, such as
tracert www.dvdtalk.com
-enter-
It should give you the IP address.

When it ends it will say "trace complete"

Secure Website Troubleshooter
(I would try sfc /scannow before a System Restore, if anything)

I still think it is a DNS issue, though. Have you called your ISP?
Just because your friends can access the site using the same ISP, doesn't mean that you will be able to. I have been through that before. The friend could access the secure site in the same apt complex using the same ISP (TWC/RR) but I couldn't. In other words, 2 computers may not take the same "route" from point "A" to point "B"

You can run Tracert from DNStuff by typing in www.dvdtalk.com and it will show you the route.

Last edited by 68ShelbyGT500KR; 08-06-05 at 08:37 PM.
Old 08-06-05, 08:55 PM
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I did call my ISP. They told me to do the flushDNS and delete cookies and temp files. The site is not secure. It is a regular site.

The tracert is not looking good. Used the site you have linked. Can get there in 9 hops.

For me, it's at 12 hops, then 13-30 are requests timed out. Here's the log from that:

1 1 ms 1 ms 1 ms 192.168.2.1
2 * * * Request timed out.
3 12 ms 11 ms 11 ms ip68-2-1-81.ph.ph.cox.net [68.2.1.81]
4 11 ms 11 ms 24 ms 68.2.13.102
5 14 ms 13 ms 12 ms 68.2.14.73
6 13 ms 11 ms 19 ms chndbbrc01-pos0101.rd.ph.cox.net [68.1.0.164]
7 22 ms 19 ms 20 ms langbbrj01-so060100.r2.la.cox.net [68.1.1.231]
8 20 ms 22 ms 20 ms 63.218.51.13
9 71 ms 70 ms 83 ms ge3-1.br01.atl01.pccwbtn.net [63.216.31.38]
10 74 ms 74 ms 77 ms gnax.ge2-3.br01.atl01.pccwbtn.net [63.216.31.158
]
11 183 ms 225 ms 215 ms 209.51.149.109
12 75 ms 75 ms 85 ms l3-atl-4.gnax.net [209.51.134.66]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Last edited by Deftones; 08-06-05 at 08:58 PM.
Old 08-07-05, 12:52 PM
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Well, I finally talked to someone who *might* know what they are talking about. They directed me to www.dnsreport.com and had me input the site URL. When I do, I get this error message:


[ERROR: The parent servers say that the domain forum.misfitisland.org does not have any NS records (although they may have some other information on that zone). I can not do a DNS report on a hostname (such as mail.example.com) or a domain name that does not have its own zone.]

So, he thinks that they have not renewed their DNS server (or something to that effect). So, my ISP Cox won't allow me to access the site due to that factor.

Could that be possible?
Old 08-07-05, 06:33 PM
  #25  
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The only way to find out is to get another Cox user and see if the website can be viewed.

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