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windows explorer crashing(?) when trying to open a file?

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windows explorer crashing(?) when trying to open a file?

Old 08-06-04, 03:25 PM
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windows explorer crashing(?) when trying to open a file(not everytime)?

every once in awhile when I go to open the 'my pictures" file explorer will crash or something. I get a popup to send the error to microsoft. afterwards I either have to wait for an indefinate time for windows to resume(sometimes it doesn't) or I have to force a reboot. the next time I get this I will remember to write it all down for future reference. since I don't have too much other info I'm not sure if you can help me. anyone ever get this?

I am using xp pro.

Last edited by ChrisHicks; 08-06-04 at 03:55 PM.
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Old 08-06-04, 07:05 PM
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try running sfc /scannow from the Start>run/cmd
Have you XP CD handy. Process should take 15-20 minutes


What file types are in that folder?
How big is the folder (# of files and total size)?
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Old 08-06-04, 07:27 PM
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there are 4 folders(with around 120 picstotal between them all) inside the main My Pictures folder plus a around 30 loose pics. there are also around 28 flash animations. total folder size is around 69MB. is that too much?

all I have for XP is a recovery disc. will this work?
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Old 08-06-04, 07:37 PM
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Originally posted by ChrisHicks
there are 4 folders(with around 120 picstotal between them all) inside the main My Pictures folder plus a around 30 loose pics. there are also around 28 flash animations. total folder size is around 69MB. is that too much?

all I have for XP is a recovery disc. will this work?
Insert the disc and make sure the "I386" folder is on the disc. If it(SFC) asks you for the disc, then change the "source path" according to the article.
http://www.windows-help.net/WindowsXP/howto-24.html

You can also try to move the folders (not the MyPictures folder)and loose pics to another location and see if Explorer still crashes. Did you use Photoshop for the pics?
68MB is nothing!
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Old 08-06-04, 07:41 PM
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I haven't used photoshop for any of the pics but there is 1 "fake" pic in the folder. could that be causing the problem?
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Old 08-06-04, 07:52 PM
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Originally posted by ChrisHicks
I haven't used photoshop for any of the pics but there is 1 "fake" pic in the folder. could that be causing the problem?
Move the "fake pic" to another folder and then then try acessing theMyPictures folder again.

If you get the error report again, get the details!
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Old 08-08-04, 01:06 AM
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it happened again without doing anything. here is my error reporting log on the errors:

8/8/2004 12:05 AM Application Error Faulting application explorer.exe, version 6.0.2800.1106, faulting module browseui.dll, version 6.0.2800.1400, fault address 0x00073364.


8/6/2004 4:09 PM Application Error Faulting application explorer.exe, version 6.0.2800.1106, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x00007ec4.


8/4/2004 12:55 PM Application Error Faulting application explorer.exe, version 6.0.2800.1106, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x00007ec4.


there are a few more but they are are basically the same as the 2 right above this line.
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Old 08-08-04, 07:19 AM
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Originally posted by ChrisHicks
it happened again without doing anything. here is my error reporting log on the errors:

8/8/2004 12:05 AM Application Error Faulting application explorer.exe, version 6.0.2800.1106, faulting module browseui.dll, version 6.0.2800.1400, fault address 0x00073364.


8/6/2004 4:09 PM Application Error Faulting application explorer.exe, version 6.0.2800.1106, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x00007ec4.


8/4/2004 12:55 PM Application Error Faulting application explorer.exe, version 6.0.2800.1106, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x00007ec4.


there are a few more but they are are basically the same as the 2 right above this line.
Chris,
Things to try:

Check your add/remove programs and see if MS Hotfix #Q815021 is listed. If so, remove it and re-boot.

If you have Spybot installed, Turn off the "immunize" feature in Spybot Seach & Destroy.

Those items are the most common culprits.
Have you installed any software recently? An application running in the background(by the clock) could be causing the confilct.
You could run Dr.Watson from the Start>run command (enter "drwatson", without the quotes).

You could use System Restore as a last alternative, the last alternative

Post your hijackthis log...could be a parasite on your system.

Last edited by 68ShelbyGT500KR; 08-08-04 at 08:43 AM.
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