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How to remove a virus (trojan horse)

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How to remove a virus (trojan horse)

Old 07-19-04, 12:39 PM
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How to remove a virus (trojan horse)

Looks like I've gotten a virus on my computer (trojan horse) and I am trying to figure out how to remove it. I ran both AdAware and Norton however I get a message

-"make sure that the disc is not full, or fire protected or that the file is not currently in use"

Norton suggest that I remove the file manualy and that is what I tried to do but then I get the above message.

So, how do I go about removing this file?


Thank's in advance,
Pro-B
Old 07-19-04, 12:42 PM
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I take it you don't have a backup you can just restore from and/or it's not a file you can just do w/o? It really depends upon the type of virus though. What's the specific one you were hit w/?


BTW this really belongs in tech talk...
Old 07-19-04, 12:44 PM
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the name of the file is "winqy32"....whatever that is suppose to mean...


Hmmmm....any ideas how to get rid of it?

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Old 07-19-04, 12:44 PM
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I suppose you could try booting up your computer in safe mode (in which you'll probably be allowed to delete the file).

Don't bet me on that, though.
Old 07-19-04, 12:51 PM
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Yeah, sounds right, Jeff.

ctrl+alt+del and close the task winqy32 then find the file and BAM! Nail the sucker!
Old 07-19-04, 02:18 PM
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Here's a great web site that might help.

http://home.comcast.net/~quako33/removal.htm
Old 07-20-04, 03:52 AM
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Thank's guys....I went up with Spysweeper....

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Old 07-21-04, 03:50 AM
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Well....looks like I am doing something wrong here....

I downloaded SpySweeper and ran the program...yet I still have the trojan horse virus. I keep getting notifications from Norton Antivirus/ I even ran my back up WindowXP disc...and the virus is still here. This is what the Norton notification looks like-


***********
Scan type: Realtime Protection Scan
Event: Virus Found!
Virus name: Trojan Horse
File: C:\WINDOWS\SYSTEM32\winqy32.exe
Location: C:\WINDOWS\SYSTEM32
Computer: BL-RH-SATANASO
User: Pro-Bassoonist
Action taken: Clean failed : Quarantine failed : Access denied
Date found: Wed Jul 21 02:47:32 2004
************


Could anyone PLEASE direct me step by step how to get this sucker out of my computer...IT DRIVES ME NUTS!!

Thank's guys,

Pro-B
Old 07-21-04, 07:42 AM
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have you shut off system restore, reboot into safe mode (f5) and deleted the file manually?
Old 07-21-04, 11:33 AM
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no....

Could you please let me know how to do that....step by step if possible...

Thank you for your help in advance....

PB
Old 07-21-04, 11:41 AM
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shut off system restore: right click 'my computer' , click properties. click on the 'system restore' tab and check 'shut off system restore'. most antivirus products can't remove viruses from there....this is why we're disabling it.

reboot your computer and hit f5 when you see 'starting windows'. choose safe mode if it isn't hilighted already.

search for the file manually....delete it when you find it.

run a full system scan with your antivirus package making sure you have the latest and greatest virus definitions. (you may have to reboot to normal mode for this to work..)

get a good personal firewall and install a pop up blocker. these may *help* you in the fight against this stuff....some things will always slip through.
Old 07-21-04, 06:02 PM
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crankyman....

THANK YOU SO MUCH....I will run everything as you indicate and will let you know.

Your assistance is much appreciated.

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Old 07-21-04, 11:56 PM
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crankyman......i did follow your instructions....and the virus is now gone. THANK YOU FOR ALL YOUR HELP (and the rest of the guys that advised me how to deal with this issue).

Pro-B

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