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Where to send Microsoft defective mice?

Old 05-10-04, 12:46 AM
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Where to send Microsoft defective mice?

HI All,

I remember there was a thread that you could send in defective ms mice and they'll send a new one - two of my trackball optical mice are defective (one doesn't scroll right the other's left click button is defective)

Could someone point me in the right direction? I didn't find anything on their www.microsoft.com/hardware/mouse site.

Thanks
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Old 05-10-04, 12:58 AM
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Check the Hot Deals Forum.
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Old 05-10-04, 06:17 AM
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Originally posted by X
Check the Hot Deals Forum.
and then post your findings back here.
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Old 05-10-04, 09:12 AM
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http://www.dvdtalk.com/forum/showthr...ght=free+mouse
D.pham00
Replace your defective Microsoft mouse, free!
Note: Refer to the warranty or call the toll free number if you have any questions about Microsoft's policy. Below I'll outline the information given to me over the phone by a Microsoft Supplemental Parts rep.
If you call Microsoft Supplemental Parts (800-360-7561 toll free USA & Canada) they will give you a fax (716-447-7330). All you have to do is fax them the following:
1) To: Microsoft Supplemental Parts (<- rep said this was important)
2) your first & last name
3) address
4) telephone number
5) email address
6) photocopy of the bottom of your mouse, with a setting clear and light enough to show the Product ID information on the mouse.

i did this about a year ago when my intellimouse explorer went bad, and i received it less than a week later
I did this a while back and they sent me a replacement in about a week.
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Old 05-10-04, 09:23 AM
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Originally posted by goLUCKY
http://www.dvdtalk.com/forum/showthr...ght=free+mouse


I did this a while back and they sent me a replacement in about a week.
Thanks, I appreciate this
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Old 05-10-04, 10:21 AM
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maybe I should do this. I have a wheel mouse thats a few years old that I had to stop using almost as soon as I got it. it would freeze the cursor and often lock up the whole computer. replaced it with a comparable model Logitech with no other changes and the problems never came back
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