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Slow computer help

Old 01-13-04, 03:26 PM
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Slow computer help

So I am trying to fix a friends computer, which is slow (still) and I checked for spyware, viruses, trojans, all clean. The DSL is running fine as well. The upload speed is half of what it is supposed to be, according to speed tests.

The computer goes sooo slow. I mean it takes forever to load a page, open a program (he has 256mb RAM), etc.

I was thinking of just wiping the hard drive clean and starting over, but I can't find a restore CD anywhere. I am not even sure it came with one. How do you accomplish something like this without a restore CD?

If it helps, he has a 1.4 gHz celeron HP, 40 gig hdd, 256mb RAM running XP Home.
Old 01-13-04, 04:19 PM
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It is probably XP. From what I understand it eats up 256 MB of RAM itself without anything else running. I think 256 is the minimum it needs to run.
Old 01-13-04, 04:58 PM
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Sure that might be the opening programs thing, but connection wise, that can't be it.
Old 01-13-04, 05:42 PM
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Maybe he should try calling the DSL company and if they can't fix his problem over the phone have a technician come over to this house and check that all the telephone wires inside and outside his house are in good shape.

I had a similar problem with my DSL connection a while back where it became very slow at different times of day, a technician came over and found a problem in the telephone pole across the street and that solved the problem.

I also think that your friend should upgrade to more RAM, 256 MB is not much, and until he upgrades you should at least increase the virtual RAM on the system.
Old 01-13-04, 06:22 PM
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How do you increase the virtual RAM?
Old 01-14-04, 05:04 AM
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How do I wipe the whole drive clean and start over? I think that is my best bet.
Old 01-14-04, 05:05 AM
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I found that alot of times when pages finally do load, some of the images are red x's. It's really annoying.
Old 01-14-04, 11:49 PM
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Anyone have any idea?
Old 01-15-04, 03:12 PM
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I know nothing of xp but did you try shuttting everything down that runs in the background or starts up with xp? You did not list what is running in the bg. Could be a truck load of crap that is making everything sluggish.
Old 01-16-04, 03:52 AM
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Originally posted by mapson
I know nothing of xp but did you try shuttting everything down that runs in the background or starts up with xp? You did not list what is running in the bg. Could be a truck load of crap that is making everything sluggish.

No, just the basics that windows runs. I have the same running on mine and my pc is fine
Old 01-16-04, 10:15 AM
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nickdawgy,

How loaded is the 40gig? I find older hds and nearly full ones slow things down considerably. Make sure it is not loaded to the brim and also defrag. IE's cache comes to mind...clear it to see if it helps.

Did you increase the virtual ram yet? Should be under performances or something similar.

You did mention the dsl is fine? Just the ul portion is halved.
Old 01-16-04, 06:22 PM
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Originally posted by mapson
nickdawgy,

How loaded is the 40gig? I find older hds and nearly full ones slow things down considerably. Make sure it is not loaded to the brim and also defrag. IE's cache comes to mind...clear it to see if it helps.

Did you increase the virtual ram yet? Should be under performances or something similar.

You did mention the dsl is fine? Just the ul portion is halved.
He hardly has anything on his PC, so there is plenty of space on the hard drive. I just defragged, also, so that isn't it.

I haven't tried the virtual memory thing yet.

Yeah the download is fine (1300) but the upload is around 44-62 and should be 128-132.
Old 01-17-04, 01:15 AM
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Try to figure out how to adjust the memory handling by windows. If that does not work and you are sure there are no processes running in the background, and since he has little on the hd right now, you could do what you suggested, a fresh install again. It may not solve his ul problem but should solve the sluggishness of the system. Bear in mind I am not running xp so I do not have a "feel" of how the OS runs.

Of course you would need to have the cd(s), which it sounds like you do not. Is that you meant by restore cd?
Old 01-17-04, 07:18 AM
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Yeah I want to do a fresh install, but no cds or discs came with the computer. What do I do? Call HP or something?
Old 01-17-04, 02:01 PM
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What is the exact HP model? I just looked over at HP's site and it has a surprisingly detailed support area. You may already have the restore information hidden on your hd, it seems. At least when I randomly chose a system, that's what it stated.

If you call Hp, you can definitely order the cd, I doubt it will be free though.
Old 01-17-04, 07:16 PM
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I believe it's a 501n or something like that.
Old 01-17-04, 07:16 PM
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Where would you find the restore info on the drive and how would you access it?
Old 01-17-04, 10:04 PM
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Ok, see if this helps you, I have a few links from hp's site below. Each link digs further into what I "think" you will need. Now I used the model you provided above to get these links but I think you can get an idea from these.

HP support for the 501n model

HP setup and install support for the 501n model

Performing a full system recovery

Using Microsoft's System Restore Feature
Old 01-18-04, 06:26 AM
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Thanks for the links, I did a system recovery. I'll update on the results this week when I finish tinkering with the PC.

Old 01-18-04, 10:47 AM
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Originally posted by nickdawgy
Thanks for the links, I did a system recovery. I'll update on the results this week when I finish tinkering with the PC.

Great, I would like to hear how it turns out. Don't tinker too much or you may end up to the beginning of this thread again.
Old 01-18-04, 07:29 PM
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Originally posted by mapson
Great, I would like to hear how it turns out. Don't tinker too much or you may end up to the beginning of this thread again.


I have to get rid of all the crap that comes installed with the PC (like AOL, and other trials and such) and then install some virus protection, a firewall, and the ad-aware and spybot programs. After that it's just the misc programs like Money, and Office that I have to reinstall, and he should be good.

Any programs you'd recommend that perhaps I haven't heard of?
Old 01-19-04, 05:05 AM
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The slow upload speed is still there, I can't figure it out.



Should I just call Verizon and have them look at it?
Old 01-20-04, 08:48 PM
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Anyone have any new ideas?
Old 01-20-04, 09:22 PM
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You can give it some more virtual memory. I think Best Buy has a sale on it this week.

I think you've ruled out the computer, time to go to the DSL provider.
Old 01-21-04, 03:06 AM
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Probably....I ran a speed test at DSL reports and the upload is 95, which is decent for the 128 he has....but the upload test at PCPitstop.com says 16, and that is bad.

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