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Old 01-12-04, 02:27 PM
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M$ Support

How long should I stay on hold with M$ for an Exchange 2000 issue?

Currently at 97 minutes
Old 01-12-04, 04:15 PM
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Hmmm... Indian guy must be on a long lunch break.

I tend to hang up after 10 mins. for any phone call if I get put on hold and call back later.
Old 01-12-04, 04:20 PM
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Support Rep (American woman of all things) arrived at 119 minutes. Another 63 minutes chatting with her and I am now waiting on a hotfix.
Old 01-12-04, 05:24 PM
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I got my call picked up in 20 minutes. I hope the case will get solved. My company does the $245 fee per case deal.
Old 01-12-04, 08:46 PM
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Originally posted by al_bundy
I got my call picked up in 20 minutes. I hope the case will get solved. My company does the $245 fee per case deal.
It used to cost us $245. Now calls are free due to our licensing model.

Even at $245, I had no problem paying. I once spent 33 hours on an Exchange 2000 issue.

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