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Sent Dell Laptop back for warranty...Confidential HD

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Sent Dell Laptop back for warranty...Confidential HD

Old 06-01-03, 08:45 PM
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Sent Dell Laptop back for warranty...Confidential HD

I recently sent a Dell Latitude notebook back to them for replacement because it overheated and melted the keys. My question is that many of the files on the HD were confidential, and I was wondering if they would be looking at the hard drive (I couldn't format because the computer was broken after it overheated and wouldn't even turn on).
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Old 06-01-03, 09:26 PM
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Probably not. The problem is going to be handled by people who get paid very little for doing a lot of work and there won't be any time. Unless they decided to take it home just out of curiosity.
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Old 06-01-03, 09:34 PM
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A lot of the time, they will tell you to take the HD drive out. I wouldn't send a laptop in with it in there.

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Old 06-01-03, 10:17 PM
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Originally posted by Dave99
A lot of the time, they will tell you to take the HD drive out. I wouldn't send a laptop in with it in there.
I agree.
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Old 06-01-03, 10:37 PM
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Stupid Q then - how easy is it to take the HD out? would you have to rip out the keyboard? And would that void anything?
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Old 06-01-03, 10:55 PM
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Originally posted by Ranger
Stupid Q then - how easy is it to take the HD out? would you have to rip out the keyboard? And would that void anything?
I had to send everything back, and they said they would just send me a new one.
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Old 06-01-03, 11:00 PM
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Sony gets pissed if you take the drive out except for rare cases and you have to clear it first. taking it out while in warranty usually voids the warranty as no one's supposed to open a sony except sony except for the models where the keyboard has to come off to isntall memory
I've seen work orders for sonys where the cust took the drive out for data security reasons and sony listed a replacement drive as part of the needed repairs, and charged $250 for it
sony also has a bad habit of reformating the drive as part of the testing procedure even for problems that were purely hardware and shouldn't need a fresh install of windows
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Old 06-01-03, 11:54 PM
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Many notebooks come with just a door that you have to open to get to the drive, so taking out the drive should be no big deal. I'm surprised Sony makes a big deal of it.

And that the drive will be reformatted is one reason some manufacturers say you can take it out before sending it in.
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Old 06-02-03, 06:57 AM
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Originally posted by Ranger
Stupid Q then - how easy is it to take the HD out? would you have to rip out the keyboard? And would that void anything?
With a Dell laptop, you take out one screw and slide the HD out.
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Old 06-02-03, 08:51 PM
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they make a big deal out of a lot of things

Originally posted by X
Many notebooks come with just a door that you have to open to get to the drive, so taking out the drive should be no big deal. I'm surprised Sony makes a big deal of it.

And that the drive will be reformatted is one reason some manufacturers say you can take it out before sending it in.
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Old 06-02-03, 09:43 PM
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I tried to check my friend's broken IBM Thinkpad - very old model P233 - and there were only two doors - one for the RAM and the other for the battery. But I found out that the laptop had same problem - bad fan.
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Old 06-02-03, 09:56 PM
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Re: Sent Dell Laptop back for warranty...Confidential HD

Originally posted by Dacoops3
I recently sent a Dell Latitude notebook back to them for replacement because it overheated and melted the keys. My question is that many of the files on the HD were confidential, and I was wondering if they would be looking at the hard drive (I couldn't format because the computer was broken after it overheated and wouldn't even turn on).
Don't worry, I'm sure those repair guys have seen women pleasuring horses before.
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Old 06-02-03, 10:02 PM
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My first computer job, I worked in the repair department for a week. The techs are too busy fixing the computers to browse the customer's hard drive. If they see the obvious porn, they will definitely check it out and maybe back it up
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Old 06-02-03, 11:40 PM
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I remember reading on a legitimate news site once that a child porn guy got busted when the computer tech at the local repair shop he went to found his stash on the hard drive
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Old 06-03-03, 08:49 PM
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Originally posted by zuffy
My first computer job, I worked in the repair department for a week. The techs are too busy fixing the computers to browse the customer's hard drive. If they see the obvious porn, they will definitely check it out and maybe back it up

Isn't it like working a photo shop developing film? I'm sure when the occasional nude flys by on the machine they make extra copies.
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Old 06-03-03, 08:56 PM
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Dell always instructs you to remove the HD if the HD is not the problem. It is mindlessly simple to remove (like removing 2 screws) and it voids nothing.
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