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Computer question from a novice

Old 01-08-03, 06:02 PM
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Computer question from a novice

I recently bought a Hp 513n computer from Best Buy. Here is a link to the model i bought http://www.bestbuy.com/detail.asp?e=...t=490&scat=491
At the store i asked the guy if i could use my video card from my old Compaq computer which is a Ati Radeon 7500 64mb agp. I get the computer home and use it for two days and have my friend over to install the video card for me. He opens it up and there is no slot for my video card , apparently the HP has its video card on board and cannot be upgraded. I was wondering if one of you with more knowledge than me could confirm this. If it is indeed true and i try to return it to Best Buy they are going to try and charge me a 15% restocking fee. Do they still charge a restocking fee if i am going to exchange it for another computer?
I do not think it is fair because i made a point of asking the sales associate if my video card would fit. Any advice would be appreciated. Thanks again
Old 01-08-03, 06:23 PM
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it looks from the specs it has this:

- Integrated Intel® Extreme Graphics, with up to 64MB shared video memory

So, basically, the video card is built into the motherboard. I'm assuming that if your friend couldn't find a video card slot, then the motherboard doesn't have any AGP slots, which would be required for the use of you card. Bummer man. You would think they would put an AGP slot on the mobo
Old 01-08-03, 06:54 PM
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It looks like my worst fears are confirmed. I'll be down at Best buy tomorrow fighting over the 15% restocking fee when i bring this computer back. Never ask for help at a Best Buy you will end up getting screwed. thanks again
Old 01-08-03, 11:34 PM
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sorry man, you're SOL. you might try to get a PCI card (check in your BIOS to see if you can boot from a PCI card first.)
Old 01-09-03, 04:02 AM
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You don't have to pay the 15% fee if the employee told you your videocard would fit. Don't let them push you around.
Old 01-09-03, 09:33 AM
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Originally posted by agent2099
You don't have to pay the 15% fee if the employee told you your videocard would fit. Don't let them push you around.
can you prove it? people seem to get amnesia when it comes time to fess up.

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