IDrinkMolson

There's a pretty good Google Chrome extension that helps to track:
https://chrome.google.com/webstore/d...gahemgmjfkdopc

Supported sites:
Vudu
FandangoNow (seems a bit buggy)
Google Play (also for family sharing)
Movies Anywhere


Granted, it only tracks them, you may still have to get involved and contact people when things go missing. I generally just try to wait it out. 99% of the time they get sorted out on their own eventually.

mattysemo247

Sorry, I should have been more specific. These are movies and shows not showing in Movies Anywhere or VUDU, which is making me think it might also be an Ultraviolet issue? But that's still not explaining all of the weird issues.

It all started when my kids went to go watch the Aladdin movies, but could only see the first one listed. I figured no big deal and got the code sheet and entered it, but it showed already redeemed. I was even able to find it in my account history for the points. Then I started to dig around Vudu and noticed a bunch of others missing too. King Kong extended or regular edition (code also showing it was redeemed), etc.

Normally I would just wait and see if it was just a hiccup and see if it fixes itself, but it's a huge pain in the ass right now because I boxed up all of our movies since we are in the process of moving. So it could be months before I unbox everything and go through each one individually to see what's accounted for.

IDrinkMolson

Not sure if that's right either. The first Aladdin is currently not for sale on Vudu (Vaulted), and as such that means you cannot search for it.
If you own it, you can scroll through your My Movies, it will still show there if you own it.

Here is the direct link. Start it on a computer, then stop it and go to whatever device is hooked to your tv. It should now show under Continue Watching in the Vudu App.
https://www.vudu.com/content/movies/.../Aladdin/39835
The other 2 Aladdins are searchable because they are for sale currently.

The Movies Anywhere app does not have this problem, if you own it, it shows up in search. If you're signed out of MA, then Aladdin does not show in a search.

mattysemo247

Yeah, the original Aladdin is the only one showing in my list. But both sequels are missing and when I try to redeem the codes they are saying they have already been redeemed (which is in line with what my Disney Movies Rewards account history says as well). So yeah, I'm still not sure which others are affected but I'm sure there are more we will come across as we go to watch stuff on our Roku since the physical discs are packed up.

OldBoy

wow. that's weird. i do own it and couldn't search. but used your link. thanks.

PhantomStranger

b2net's story is quite sobering if you have a large digital collection. It's why I really don't place much stock in mine. I loathe dealing with VUDU's customer service over any issue.

I did notice that a few things recently popped up in my VUDU tv collection from codes I believe I redeemed on Flixster back in the day.

Decker

Can somebody else please check your FN library to see if you have more than your most recent 100 titles in your Library This has been an issue for me for a while and it's not been fixed at all. I just add new titles and they replace older ones (though I still own them if I search for them).

E Unit

Decker

Interesting. I see way more than 100 on the app (which I had never downloaded before) I only have 100 on the website. I just now checked my Library in my browser and sure enough, 99 titles

E Unit

I just checked on my laptop in a browser. Looks like the initial load had about 50 titles or so. As I scrolled down, the blank area below slowly populated with more titles. Slow load, but I could keep scrolling down through all of my titles.

Decker

Okay. That is super weird. Don't know what to make of this or if it's worth it to try to reach out to Customer Service over this issue. Thank you for checking.

E Unit

b2net

By the way the reason my issue was 33 missing movies and not over 80 was because there were titles that I had redeemed or procured via iTunes as well as UV prior to MA launch.

Also when MA had inadvertantly gave us all HD copies of titles and then withdrew them I had a help ticket into MA about another issues semi related to that mix up. To fix the issue MA gave me a 2 time exception and upgraded all my SD movies to HD. In essence inserting the movies into my MA account.

So when UV via VUDU sent MA over 80 refunds, I only lost 33 movies. There are some reports in VUDU'S forum of people losing 100 or more from MA via this glitch and as well also some titles being downgraded in video quality or removed from VUDU as well.

The pending demise of UV has the potential to really screw up our collections. The silver lining of this recent (if you call 2 months ago and still an issue recent) glitch is it happened while UV is still active allowing them to pursue a solution (if they actually are and not just saying they are).

E Unit

b2net

Most of my collection is still physical. I have always wondered when everything is in the cloud what happens if the cloud goes away....

E Unit

DJLinus

So Shaun of the Dead can be bought in 4k on FandangoNow, but for some reason the highest available resolution for it on Vudu is only HD. Say I buy the max resolution on FN, it'll only port over via MA to Vudu in HD. However, if Vudu ever offers the movie for purchase in 4k, will it automatically upgrade my copy on that service?

E Unit

b2net

Peanuts Holiday Specials are now MA.

It's the Great Pumpkin Charlie Brown
Charlie Brown Thanksgiving
Charlie Brown Christmas

davidh777

b2net

If you own it on VUDU check which version you own. If it is labeled MA, it should be transferring. I realize though that if iTunes classifies these as TV they will not import but they should for the other MA providers.

Decker

Quack

I had the same thing yesterday and I am now missing over 300 films I had in VUDU and MA, I have a ticket out with VUDU, since it seems my UV somehow was unlinked in the process. My order is also messed up as well as I had just added the 3 Taken films and they aren't showing up as newest purchases either.

DJariya

Yup, same thing happened to me. My recently added list is also all messed up with all older movies bumped up.

davidh777