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800.com, BAIT AND SWITCH, WATCH OUT

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800.com, BAIT AND SWITCH, WATCH OUT

Old 03-25-01, 06:31 AM
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I found a title I really wanted at 800.com last week and went through the under 10.00 stuff and found Mother's Boys and decided to get it. The cover and information were for the Buena Vista/Mirimax Mother's Boys and stated Letterbox.

What I got was the P&S version put out by Lions Gate Films. They (800.com) have since changed changed their information on the title and no longer have a cover shown but they still have the SRP as 29.99 and on sale for 9.94.
Old 03-26-01, 03:33 AM
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Sounds more like an honest mistake to me. And maybe they couldn't get a graphic of the Lions Gate movie.
Old 03-26-01, 03:34 AM
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Oh, another thing, I haven't bought from them in well over a year, but their customer service used to be top-notch. I bet if you contacted them they would make it very easy to return the movie and get your money back.
Old 03-26-01, 01:01 PM
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DVD Listing Error.

Ernestrp,

The movie "Mother's Boys" was listed as the incorrect version on the site for a short period of time due to in old data feed. This problem has since been corrected. If you are intrested in returning the movie please contact support at [email protected] or call 800-327-5815 and a CSR will be happy to issue you a pre-paid return label to facilate the return. We work hard to keep all the information our our site current but occasionaly mistakes happen. We strive to fix these mistakes as quickly as possible.

Best Regards,
Josh
Movie/Music
800.com

Old 03-26-01, 02:37 PM
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800.com Way to go!!! You guys have always been great to order from...Keep up the good work.
Old 03-26-01, 03:25 PM
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Will try the return thing. Will be my first return ever to an on-line store in maybe 150 orders or so.

I still find the SRP of 29.99 a little fishy but maybe that is in Canadian dollars? Since Lions Gate Films are in Canada.

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