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Shipment Lost Question

Old 03-06-01, 01:49 PM
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Hi,

I ordered some DVDs from bigstar.com about 2 weeks ago. They shipped the packages and their tracking # shows that it has arrived here, but I haven't gotten it yet! It's been over a week since it arrived here in Nashville and I still haven't gotten it.

Is it possible that it was returned to the sender for any reason? Will they resend me the DVDs? If they won't do anything, then I guess the only thing I can do is dipute the CC charge.
Old 03-07-01, 03:52 AM
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Come on, 42 views and no replies?!
Old 03-07-01, 09:47 AM
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exm
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Hey, just contact Bigstar. What's the BD?
Old 03-07-01, 11:45 AM
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Originally posted by Shamu

Is it possible that it was returned to the sender for any reason? Will they resend me the DVDs? If they won't do anything, then I guess the only thing I can do is dipute the CC charge.
Just contact them. Anything's possible. There are not many replies, because on the retailer knows for sure.

Old 03-08-01, 04:10 PM
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Well I have been contacting BigStar. But they just keep saying the same thing over and over again..."it's been shipped to Nashville"...Well, I don't have it!

Anyone else have any experience with something like this? Should I be able to successfully dispute the charge?
Old 03-08-01, 04:44 PM
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never ordered from them but most etailers say wait a month.. If it doesnt show up in the next few weeks i'd phone them, explain the situation and if all else fails tell them you will contact your credit card company and dispute the charge..

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