Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Netflix and damaged disks...

Old 01-24-01, 02:15 PM
  #1  
Cool New Member
Thread Starter
 
Join Date: Jan 2001
Posts: 32
Just started a Netflix trial account (free 1 month/10 rentals with DVD player) and received Girl Interrupted. Disk was cracked and unplayable, so immediately went to the website and marked as such (this was Sunday night) and put in the mail the next day. I thought Netflix's policy was to immediately ship a replacement or next disk in queue if out of stock, but a new disk still has not even been released to ship. I emailed CS yesterday and they said a new movie would be out within a few hours, but there still hasn't been any action. Is Netflix indeed supposed to immediately send out a replacement, or is their policy to wait for the damaged disk to arrive?
kardut is offline  
Old 01-25-01, 12:48 PM
  #2  
DVD Talk Hall of Fame
 
speedy1961's Avatar
 
Join Date: Jul 2000
Location: In a small pocket universe hoping to someday become a Moderator Emeritus at DVDTalk.com!
Posts: 9,381
I'd guess the latter.

I'm closing my Netflix account because I can get great prices on new DVDs each week to own. I just sent back my last 4 to them.

------------------
About to experience the "BITE" of society
speedy1961 is offline  
Old 01-25-01, 02:21 PM
  #3  
Member
 
Join Date: Nov 2000
Location: Houston, TX
Posts: 187
They have immediately shipped my damaged movies in the past. I have noticed increased delays in their "released to ship/actually shipped" intervals. Also, I have noticed that it takes alot longer to receive back my movies than before (I've been a member over a year). The latter may be a sign of too much growth in the company without a corresponding growth in efficiency. If they raise my membership fee beyond $19.95, I'll probably quit (it was $15.95 when I began).
houtx67 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.