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Netflix and damaged disks...

Old 01-24-01, 02:15 PM
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Join Date: Jan 2001
Posts: 32
Just started a Netflix trial account (free 1 month/10 rentals with DVD player) and received Girl Interrupted. Disk was cracked and unplayable, so immediately went to the website and marked as such (this was Sunday night) and put in the mail the next day. I thought Netflix's policy was to immediately ship a replacement or next disk in queue if out of stock, but a new disk still has not even been released to ship. I emailed CS yesterday and they said a new movie would be out within a few hours, but there still hasn't been any action. Is Netflix indeed supposed to immediately send out a replacement, or is their policy to wait for the damaged disk to arrive?
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Old 01-25-01, 12:48 PM
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I'd guess the latter.

I'm closing my Netflix account because I can get great prices on new DVDs each week to own. I just sent back my last 4 to them.

About to experience the "BITE" of society
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Old 01-25-01, 02:21 PM
Join Date: Nov 2000
Location: Houston, TX
Posts: 187
They have immediately shipped my damaged movies in the past. I have noticed increased delays in their "released to ship/actually shipped" intervals. Also, I have noticed that it takes alot longer to receive back my movies than before (I've been a member over a year). The latter may be a sign of too much growth in the company without a corresponding growth in efficiency. If they raise my membership fee beyond $19.95, I'll probably quit (it was $15.95 when I began).
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