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Anyone ever get screwed under online and bite back?

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Anyone ever get screwed under online and bite back?

Old 12-20-00, 12:55 PM
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Has anyone ever had to take legal action in regards to online retailers?
I was told that an item couldn't be shipped due to being "not in stock" so I cancelled my order and bought it elsewhere.
One day later I'm told that it's been sent and that I can't cancel. I wouldn't mind if it weren't for the fact that this particular retailer charges a five buck penalty for returns of items still in their original packaging.

Are there any online watchdog groups that anyone has ever dealt with or knows of?
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Old 12-20-00, 02:46 PM
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your credit card company should be able to help you out (if you used one)

you can also refuse the shipment...
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Old 12-20-00, 03:28 PM
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xcheckers....Thank you.
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Old 12-20-00, 09:08 PM
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What company was it? How did you cancel the order (phone or e-mail)? Did they acknowledge the cancellation? Do you have a cancellation acknowledgement? Does the website have posted policies on cancelling orders?

You should be able to cancel an order before it is shipped, listen to xcheckers.
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Old 12-21-00, 08:48 AM
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I've posted this info a couple of times.
I've never done it but I threatened to with DVDempire which speed up the resolution of my problem, wrong/cheaper version of the disk.
Your case is a classic, unauthorized charge, if you can order electronically then you can legally cancel that way too, no excuses.

Credit card charge back.
http://www.wired.com/news/print/0,1294,40343,00.html
You get your money back.
The Credit Card company almost always sides with the customer, since it's not an "in person transaction".
The vendor/company gets a $100 (USD) fine and big black mark against it with the only person that counts the CC company.

Ian
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