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Anyone ever get screwed under online and bite back?

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Anyone ever get screwed under online and bite back?

Old 12-20-00, 12:55 PM
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Join Date: Jul 2000
Location: The Illustrious State of Fugue
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Has anyone ever had to take legal action in regards to online retailers?
I was told that an item couldn't be shipped due to being "not in stock" so I cancelled my order and bought it elsewhere.
One day later I'm told that it's been sent and that I can't cancel. I wouldn't mind if it weren't for the fact that this particular retailer charges a five buck penalty for returns of items still in their original packaging.

Are there any online watchdog groups that anyone has ever dealt with or knows of?
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Old 12-20-00, 02:46 PM
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your credit card company should be able to help you out (if you used one)

you can also refuse the shipment...
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Old 12-20-00, 03:28 PM
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xcheckers....Thank you.
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Old 12-20-00, 09:08 PM
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What company was it? How did you cancel the order (phone or e-mail)? Did they acknowledge the cancellation? Do you have a cancellation acknowledgement? Does the website have posted policies on cancelling orders?

You should be able to cancel an order before it is shipped, listen to xcheckers.
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Old 12-21-00, 08:48 AM
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Join Date: Nov 2000
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I've posted this info a couple of times.
I've never done it but I threatened to with DVDempire which speed up the resolution of my problem, wrong/cheaper version of the disk.
Your case is a classic, unauthorized charge, if you can order electronically then you can legally cancel that way too, no excuses.

Credit card charge back.
You get your money back.
The Credit Card company almost always sides with the customer, since it's not an "in person transaction".
The vendor/company gets a $100 (USD) fine and big black mark against it with the only person that counts the CC company.

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